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House of Assembly - Fifty-Third Parliament, Second Session (53-2)
2017-08-02 Daily Xml
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Departmental Staff

In reply to Ms CHAPMAN (Bragg—Deputy Leader of the Opposition) (28 July 2016). (Estimates Committee B)

The Hon. J.R. RAU (Enfield—Deputy Premier, Attorney-General, Minister for Justice Reform, Minister for Planning, Minister for Industrial Relations, Minister for Child Protection Reform, Minister for the Public Sector, Minister for Consumer and Business Services, Minister for the City of Adelaide): I have been advised:

Service SA's increase of 1.2 FTE for the forthcoming year (compared to 2015-2016) is due to the transfer of JobsSA from the Office for the Public Sector.

As the customer facing arm of the South Australian government, over 85 per cent of Service SA staff are directly engaged in providing frontline services to the South Australian public.

The work Service SA performs in registration and licencing on behalf of the Department of Planning, Transport and Infrastructure (DPTI) is just one aspect of its business. The full suite of services provided by Service SA includes:

20 Customer Service Centres across the state—staffed by around 245 FTE serving an average of 6,000 customers per day on behalf of DPTI, South Australia Police, SafeWork SA, Consumer and Business Service, Revenue SA, Fines Enforcement, the Department of Primary Industries and Regions SA, Housing SA, and SA Water. In addition to registration and licencing, the primary services provided on behalf of these agencies include payment and application processing, and verification of identity.

A Virtual Contact Centre network performs similar functions and is staffed by 40 FTE that receives and average of 3,300 calls per day.

SA.GOV.AU—the whole-of-government website service that receives almost 25,000 visitors per day.

Web, print and data solutions—incorporating Government Publishing and leading a scan-to-data initiative to benefit the whole-of-government and deliver on customers' expectations of a digital by default public service.

The whole-of-government switchboard—connecting an average of 245 customers per day to the right agency to assist with their needs.

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