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Legislative Council - Fifty-Fourth Parliament, Second Session (54-2)
2021-12-01 Daily Xml
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COVID-19 Home Quarantine App

The Hon. I. PNEVMATIKOS (14:50): I seek leave to make a brief explanation before asking a question of the Minister for Health and Wellbeing regarding health.

Leave granted.

The Hon. I. PNEVMATIKOS: InDaily reported today, and I quote:

South Australia's new home quarantine app has received overwhelmingly negative reviews, with users reporting that a vital component of the state's reopening plan is close to unworkable.

Users have been reporting serious issues with the government's HealthCheck app. The average rating from users of the app is 1.5 out of five stars. User comments include, and I quote:

One of the worst apps and service I've had to use...Have been trying to phone SA Health for 5 hours today to get help as meant to do daily symptom check…I am doing the right thing on my end…I'm worried I will get into trouble now because no daily symptom check.

Further:

Login and activation is meant to send an SMS with Unique ID—but doesn't. No doubt people will be given a hard time for not being able to use this as required—but it is the fault of the South Australian Government for not providing the people and resources needed to make this stable and work properly. No doubt it was put together in a rush despite the pandemic going on for 18 months so far.

My questions to the minister are:

1. How many users have been unable to use the app upon their arrival in South Australia?

2. How many people have failed to comply with requirements to enter their health information in the app?

3. What is being done to fix the app that many users have rated with one star due to IT problems?

4. What are the risks that COVID symptoms will not be detected due to problems with the app that could lead to COVID seeding in the state?

The Hon. S.G. WADE (Minister for Health and Wellbeing) (14:53): I thank the honourable member for her question. The member asks for detailed statistical information about usage and failures within the home quarantine app system. I haven't been made aware of that data, and I will seek the data on notice.

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