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Legislative Council - Fifty-Fourth Parliament, Second Session (54-2)
2021-05-06 Daily Xml
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Homelessness Alliances

The Hon. T.T. NGO (14:55): My question is to the Minister for Human Services about human services:

1. Can the minister describe exactly how clients who are receiving services on the date of transition between homelessness systems will be moved from one service to another?

2. Who exactly is responsible and accountable when a person falls through the cracks in this process?

The Hon. J.M.A. LENSINK (Minister for Human Services) (14:56): I thank the honourable member for his question. We expect that the way that clients should be transferred from the existing service providers to the new service providers—given that some of them are existing service providers it won't be the case for all of them. We are going through the process of identifying how many current clients there are, how many should be expected to have completed need for service by 30 June and what process is going forward.

The clients who are currently in the system, it goes without saying, are known to the existing service providers. I would have a very high expectation that they will provide all of those records to the new service providers and that it should be as seamless a transition as possible. These things are not unknown in this realm. Sometimes these services change.

Indeed, under the existing regime there is a lot of what we would call referral between services at the moment, which is something we are trying to minimise in the new system going forward because what that means is that people have to continuously repeat their story, which they find exhausting, and sometimes they just give up because they get completely exhausted through the process.

We are very mindful that this has been a problem in the current services. In fact, just from talking to our officers, we are aware that there may be situations where we have someone who is physically located in one particular service and they could have three case managers. That is just absurd, so we want to make sure that the system going forward has that seamless transition, and that's part of all the process that the providers are working through right as we speak.

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