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House of Assembly - Fifty-First Parliament, Third Session (51-3)
2009-06-02 Daily Xml
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TRUMPS

321 Dr McFETRIDGE (Morphett) (21 October 2008).

1. Will the $1.5 million allocation to 'E-business enhancements—transport' address customer problems such as payments of motor vehicle registration over the phone?

2. Is the TRUMPS system now working as planned and what is being done to reduce waiting times for customers?

3. What is the problem with the issuing of registration stickers?

4. What has been the total cost to date of implementing the TRUMPS system?

The Hon. P.F. CONLON (Elder—Minister for Transport, Minister for Infrastructure, Minister for Energy): I provide the following information:

1. The E-business enhancements enable transactions to be accessed by the public through the internet and reduce the need to attend a customer service outlet or use the phone for some additional registration and licensing business.

2. TRUMPS is working as planned with approximately 100,000 transactions being performed each week. To improve queue lengths and waiting times, a queue management system was implemented in former Registration and Licensing Customer Service Centres during 2008.

3. There are currently no issues with the issuing of registration stickers.

4. As at 30 June 2008 $17.4 million.

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