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House of Assembly - Fifty-First Parliament, Third Session (51-3)
2009-03-25 Daily Xml
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STRATA TITLE COMPLAINTS

186 Dr McFETRIDGE (Morphett) (21 October 2008).

1. How many complaints has the Office of Consumer Affairs received from strata title tenants for the years 2004, 2005, 2006 and 2007?

2. How many strata title tenant complaints were regarding body corporate managers for the years 2004, 2005, 2006 and 2007 and what percentage of these complaints were referred to the Magistrates Court?

The Hon. J.M. RANKINE (Wright—Minister for Families and Communities, Minister for Northern Suburbs, Minister for Housing, Minister for Ageing, Minister for Disability): The Minister for Consumer Affairs has advised that:

1. The total number of complaints received from tenants for the years 2004, 2005, 2006 and 2007 is in the table below.

Year No. of Complaints Received From
2004 5 1 unidentified2 owner2 tenant
2005 8 8 owner
2006 8 8 owner
2007 3 3 owner
Total 24


2. The total number of complaints regarding Body Corporate Managers for the years 2004, 2005, 2006 & 2007 is fourteen and these complaints are shown by each year in the table below.

Year No. of Complaints
2004 3
2005 6
2006 4
2007 1
Total 14


It is not the Office for Consumer Affairs (OCBA) policy to directly refer consumers to the Magistrate's Court. However, OCBA can advise complainants what options they have to resolve complaints, which includes seeking legal advice.

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