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House of Assembly - Fifty-Fourth Parliament, Second Session (54-2)
2021-03-31 Daily Xml
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Belair Rail Line

Mr DULUK (Waite) (15:25): My question is to the Minister for Transport and Infrastructure. Is the government committed to providing more frequent and faster services on the Belair train line, and how will Keolis Downer implement any improved service delivery on the Belair train line?

The Hon. C.L. WINGARD (Gibson—Minister for Infrastructure and Transport, Minister for Recreation, Sport and Racing) (15:25): I thank the member for the question and note he asked a similar question a few days ago as far as the Belair line services are concerned. As you would know, the government actually has control of the fare box and the timetabling for the Belair line and for all the lines, of course, on our Adelaide Metro network. So they are always assessed and looked at and, as far as services are needed, any changes are considered to that level.

The member did ask a question a little while back about services on the weekend for bikes and the like, and I did outline to the member at that stage that that was being looked at by the provider. What I didn't outline to the member at that point was that the process or the protocol in place is the protocol that was in place prior to the new operator taking over. What I haven't given the member any information on, which I am happy to avail him of now, is the complaints we are looking at of people who potentially have a disability and/or have access issues to trains that are impeded by people using bikes.

We are looking at that process right across the board to make sure that we are providing an outstanding service. We know, since taking over, Keolis have done an outstanding job, and the feedback that we are getting from people using our trains is that they have never been cleaner and the extra security guards that we have on those train services have been really well received. All in all, everything is going well and people are getting a good service, but when and where we can provide a better service we are always looking to do so.

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