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Legislative Council - Fifty-Second Parliament, First Session (52-1)
2011-03-09 Daily Xml
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EZYREG

The Hon. R.P. WORTLEY (14:38): I seek leave to make a brief explanation before asking the Minister for Government Enterprises a question about EzyReg.

Leave granted.

The Hon. R.P. WORTLEY: Being able to renew registrations online is a convenient and easy way to make sure one's car is registered on time. Will the minister advise the chamber about new features to EzyReg?

The Hon. G.E. GAGO (Minister for Regional Development, Minister for Public Sector Management, Minister for the Status of Women, Minister for Consumer Affairs, Minister for Government Enterprises) (14:38): Service SA is the state government's one-stop contact point for government information and services. Service SA offers choice and flexibility to its customers and provides access to government-related services. It also provides information and products and financial transactions through an integrated network of phone, face-to-face and online delivery channels.

Encouraging the migration of transactions from customer service centres to the lower-cost and more convenient online channel has been a core component of Service SA's more recent business strategy. The migration of services to the online channel not only minimises the cost of service delivery but also reduces pressure on queue waiting times that are involved in face-to-face transactions and call centre channels.

Additionally, the community can access these online services from any location with access to the internet, 24 hours a day, seven days a week, from the convenience of people's own home, if they have a computer at home. In accordance with this strategy, 2009-10 online photo licence renewals and online recreational boating registrations were introduced. So far in 2010-11, online registration renewals increased by 14 per cent from the same period in 2009-10, now representing 48 per cent of all registration renewals. Online licence renewals were introduced in September 2009. As at January 2011, 33 per cent of all licence renewals were completed online.

Service SA manages the South Australian government's single entry point online and the EzyReg website as well. With the EzyReg secure online service centre, a number of transactions can now be completed: you can renew your motor boat, vehicle and boat licence; renew your driver's licence; change your address; check the vehicle securities register; calculate fees; check your joint client number; book your motor vehicle inspection; and perform transactions for the National Heavy Vehicle Accreditation Scheme.

In light of the upcoming elimination of registration labels, Service SA has taken steps to ensure South Australians are able to check the registration status of light vehicles online by utilising this very quick and easy EzyReg online channel. The look-up function is now available (ezyreg.sa.gov.au) and enables drivers to easily type in the registration number of a light vehicle and immediately be informed of the registration status of the vehicle. I looked up my own vehicle, and it probably took me less than a minute to confirm that I was registered, so it was very easy, quite straightforward and very quick.

When searching vehicle details, the look-up function provides vehicles with the plate and vehicle details and the registration expiry date. However, it does not provide any other personal information, so it is quite secure. A core component of Service SA's business strategy has been to promote online services to South Australian licence holders and vehicle and boat owners. As part of this strategy Services SA launched a competition in 2009 to encourage more customers to complete their vehicle registration renewal online or by phone.

I am advised that Service SA has recommenced the SA Shorts holiday promotion, which will run from February 2011 to January 2012. This year, the competition has been extended to include boat registrations and licence renewals where payment is made via online methods, so you might be able to within yourself a nice little prize as well.

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