House of Assembly - Fifty-Third Parliament, First Session (53-1)
2014-10-16 Daily Xml

Contents

Domestic Violence

Mr GARDNER (Morialta) (14:38): A supplementary question: given that the response tabled by the Premier does identify what he describes as, I think, an escalation point, and the staffing arrangements in the call centres with sworn staff supervising unsworn call centre people on the telephones, in addition to my initial question of how many sworn staff and how many unsworn staff are in these areas, I ask the Premier how many unsworn staff are being supervised at any one time by the sworn officer in this case, in particular in relation to the coronial findings on the call in question, given that that triage was inappropriately handled by an unsworn staff member?

Ms Chapman interjecting:

The SPEAKER: The deputy leader is called to order.

The Hon. A. PICCOLO (Light—Minister for Disabilities, Minister for Police, Minister for Correctional Services, Minister for Emergency Services, Minister for Road Safety) (14:39): I thank the honourable member for the question. Unfortunately, I do not have those exact details before me, but what I can say is that the call centre is not a huge centre, of course. The supervisor there is available all the time, and they can actually listen in to discussions. As I understand it, from what I have been advised, if ever a doubt arises a supervisor will be present to take a call and assist. So there are sufficient supervisors involved to handle any situation.