Housing SA

350 Ms COOK (Hurtle Vale) (5 September 2018). What was the average time taken to resolve logged maintenance requests to the satisfaction of both tenant and Housing SA as at:

(a) 18 March 2018?

(b) 30 June 2018?

The Hon. V.A. CHAPMAN (Bragg—Deputy Premier, Attorney-General): The Minister for Human Services has provided the following advice:

Maintenance requests – average resolution time as at:

*Data is recorded as at the end of each month. Accordingly, SA Housing Authority is only able to provide figures as at 31 March 2018.

SA Housing Authority reports monthly on its maintenance outcomes through a customer satisfaction survey; however, data is not collected specifically in relation to tenant satisfaction with the timeliness of the maintenance response.