Answers to Questions

Service SA

In reply to the Hon. J.A. DARLEY (16 May 2019).

The Hon. D.W. RIDGWAY (Minister for Trade, Tourism and Investment): The Minister for Transport, Infrastructure and Local Government has provided the following advice:

The range of transactions currently available in person at Service SA centres will continue to be available through that service channel. There are currently over 200 different transaction types of which 87 transactions are customer facing. A transaction is defined as a customer interaction in which a record is updated, a payment is made or an official document is issued.

Higher volume transactions that require attendance at a Service SA centre include surrendering a number plate, new learner's permit, issue of a provisional licence, licence transfer and change of number plate.

Online transactions represent 47 per cent of the overall volume of the annual 8.4 million transactions processed across all channels in 2017-18. Transactions not currently available online are being reviewed to determine their suitability and whether there is a legislative or policy reform required to offer them online. The Department for Transport, Infrastructure and Local Government continue to pursue regulatory reform to reduce the reasons why customers need to visit a Service SA centre.

The following transaction types are currently available online: