Service SA

751 Ms BEDFORD (Florey) (26 August 2021). What assurances are in place to retain square meterage of floor space and staffing levels at the Service SA Centre in Modbury, Prospect and Mitcham, and other centres in the network?

The Hon. C.L. WINGARD (Gibson—Minister for Infrastructure and Transport, Minister for Recreation, Sport and Racing): I have been advised:

Following the decision to keep the Modbury, Prospect and Mitcham Service SA centres open, future lease arrangements for all three sites have now been finalised.

For the Prospect centre, a five-year lease for a new site within the Northpark Shopping Centre has been secured. The new centre will adopt the new service format recently delivered at the Adelaide, Mount Barker and Port Adelaide centres. This modernised service format has been designed to promote, educate, and encourage customers to complete transactions digitally whilst maintaining traditional face to face service for those customers that need or prefer it.

The new Prospect centre will adopt a smaller more efficient footprint with service flows that crystallise the benefits of investments in better online services, with the centre being built to support and assist customers in completing their transactions online where possible. This will result in the new centre providing more service points than what is currently provided at the existing centre. The new centre at Prospect is expected to open at the end of 2021.

For the Mitcham centre, a new five-year lease at the existing site has been secured.

For the Modbury centre, an option to extend the existing lease for a further year until February 2024 has been secured.

There are no plans to change staffing levels at the Prospect, Mitcham and Modbury Service SA centres.