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<hansard id="" tocId="" xml:lang="EN-AU" schemaVersion="1.0" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xml="http://www.w3.org/XML/1998/namespace" xmlns:xsi="http://www.w3.org/2007/XMLSchema-instance" xmlns:mml="http://www.w3.org/1998/Math/MathML" xsi:noNamespaceSchemaLocation="hansard_1_0.xsd">
  <name>House of Assembly</name>
  <date date="2021-09-21" />
  <sessionName>Fifty-Fourth Parliament, Second Session (54-2)</sessionName>
  <parliamentNum>54</parliamentNum>
  <sessionNum>2</sessionNum>
  <parliamentName>Parliament of South Australia</parliamentName>
  <house>House of Assembly</house>
  <venue></venue>
  <reviewStage>published</reviewStage>
  <startPage num="7162" />
  <endPage num="7545" />
  <dateModified time="2022-08-06T14:30:00+00:00" />
  <proceeding continued="true">
    <name>Answers to Questions</name>
    <subject>
      <name>Service SA</name>
      <text id="202109215ee178d22f604aba80001212">
        <inserted>
          <heading>Service SA</heading>
        </inserted>
      </text>
      <talker role="member" id="543" kind="question">
        <name>Ms BEDFORD</name>
        <house>House of Assembly</house>
        <electorate id="">Florey</electorate>
        <questions>
          <question date="2021-08-26" qonNum="751">
            <name>Service SA</name>
          </question>
        </questions>
        <text id="202109215ee178d22f604aba80001213">
          <inserted>751 <by role="member" id="543">Ms BEDFORD (Florey)</by> (26 August 2021).  What assurances are in place to retain square meterage of floor space and staffing levels at the Service SA Centre in Modbury, Prospect and Mitcham, and other centres in the network?</inserted>
        </text>
      </talker>
      <talker role="member" id="4843" kind="answer">
        <name>The Hon. C.L. WINGARD</name>
        <house>House of Assembly</house>
        <electorate id="">Gibson</electorate>
        <portfolios>
          <portfolio id="">
            <name>Minister for Infrastructure and Transport</name>
          </portfolio>
          <portfolio id="">
            <name>Minister for Recreation</name>
          </portfolio>
        </portfolios>
        <questions>
          <question date="2021-08-26" qonNum="751">
            <name>Service SA</name>
          </question>
        </questions>
        <text id="202109215ee178d22f604aba80001214">
          <inserted>
            <by role="member" id="4843">The Hon. C.L. WINGARD (Gibson—Minister for Infrastructure and Transport, Minister for Recreation, Sport and Racing):</by>  I have been advised:</inserted>
        </text>
        <text id="202109215ee178d22f604aba80001215">
          <inserted>Following the decision to keep the Modbury, Prospect and Mitcham Service SA centres open, future lease arrangements for all three sites have now been finalised.</inserted>
        </text>
        <text id="202109215ee178d22f604aba80001216">
          <inserted>For the Prospect centre, a five-year lease for a new site within the Northpark Shopping Centre has been secured. The new centre will adopt the new service format recently delivered at the Adelaide, Mount Barker and Port Adelaide centres. This modernised service format has been designed to promote, educate, and encourage customers to complete transactions digitally whilst maintaining traditional face to face service for those customers that need or prefer it.</inserted>
        </text>
        <text id="202109215ee178d22f604aba80001217">
          <inserted>The new Prospect centre will adopt a smaller more efficient footprint with service flows that crystallise the benefits of investments in better online services, with the centre being built to support and assist customers in completing their transactions online where possible. This will result in the new centre providing more service points than what is currently provided at the existing centre. The new centre at Prospect is expected to open at the end of 2021.</inserted>
        </text>
        <text id="202109215ee178d22f604aba80001218">
          <inserted>For the Mitcham centre, a new five-year lease at the existing site has been secured. </inserted>
        </text>
        <text id="202109215ee178d22f604aba80001219">
          <inserted>For the Modbury centre, an option to extend the existing lease for a further year until February 2024 has been secured. </inserted>
        </text>
        <text id="202109215ee178d22f604aba80001220">
          <inserted>There are no plans to change staffing levels at the Prospect, Mitcham and Modbury Service SA centres.</inserted>
        </text>
      </talker>
    </subject>
  </proceeding>
</hansard>