eCARL

In reply to Ms SANDERSON (Adelaide) (24 July 2015). (Estimates Committee B)

The Hon. S.E. CLOSE (Port Adelaide—Minister for Education and Child Development, Minister for the Public Sector): I have been advised of the following:

The Families SA Call Centre manages phone calls 24 hours a day, seven days a week. The Child Abuse Report Line operates during business hours, whilst the Crisis Response Report Line operates after hours.

In 2014-15, the Families SA Call Centre received a total of 66,983 calls, with an average wait time of 11 minutes 57 seconds.

The Child Abuse Report Line received a total of 44,692 calls, with an average wait time of 20 minutes 16 seconds.

The Crisis Response Report Line received a total of 10,380 calls, with an average wait time of 16 minutes 12 seconds.