House of Assembly Fifty-Third Parliament, Second Session (53-2) 53 2 Parliament of South Australia House of Assembly published Estimates Replies eCARL eCARL In reply to Ms SANDERSON House of Assembly Adelaide eCARL In reply to Ms SANDERSON (Adelaide) (24 July 2015). (Estimates Committee B) The Hon. S.E. CLOSE House of Assembly Port Adelaide Minister for Education and Child Development Minister for the Public Sector eCARL The Hon. S.E. CLOSE (Port Adelaide—Minister for Education and Child Development, Minister for the Public Sector): I have been advised of the following: The Families SA Call Centre manages phone calls 24 hours a day, seven days a week. The Child Abuse Report Line operates during business hours, whilst the Crisis Response Report Line operates after hours. In 2014-15, the Families SA Call Centre received a total of 66,983 calls, with an average wait time of 11 minutes 57 seconds. The Child Abuse Report Line received a total of 44,692 calls, with an average wait time of 20 minutes 16 seconds. The Crisis Response Report Line received a total of 10,380 calls, with an average wait time of 16 minutes 12 seconds.