HANSARD
SITTING CALENDAR
SEARCH
LIVE BROADCAST
Hansard Dynamic Member Index
Legislative Council - Fifty-Second Parliament, First Session (52-1)
2010-07-01 Daily Xml
Contents
Pdf Xml

Ministerial Statement

WORKCOVER CORPORATION

The Hon. P. HOLLOWAY (Minister for Mineral Resources Development, Minister for Urban Development and Planning, Minister for Industrial Relations, Minister Assisting the Premier in Public Sector Management) (14:19): I seek leave to make a ministerial statement.

Leave granted.

The Hon. P. HOLLOWAY: I was asked yesterday by the Hon. Robert Lucas a question concerning the annual stakeholder satisfaction survey carried out by McGregor Tan in relation to WorkCover SA. I have sought and have now received information on the results of the latest market research in relation to the views of injured workers on WorkCover and the claims manager, Employers Mutual. That research found satisfaction levels from injured workers with Employers Mutual's service was rated 5.60 compared with 6.10 in May 2009. Injured workers' satisfaction with WorkCover's service was recorded at 5.90 compared with 6.40 recorded in May 2009. Clearly, this is not good enough.

WorkCover and Employers Mutual, under their new chief executives, are both working to address stakeholder satisfaction and identify opportunities for improving customer service levels. The primary areas that have been identified as requiring improvement are better communication and improved case management.

In relation to employers, their satisfaction with Employers Mutual's service rated 6.82, which was essentially unchanged from the 6.80 recorded in May 2009. Employers' satisfaction with WorkCover's services was recorded at 7.0, unchanged from 7.0 recorded in May 2009.

With regard to the second point raised yesterday, I have been advised the executive summary of the satisfaction survey for 2007 was published on the WorkCover website on 1 August 2007; for 2008, it was 5 August 2008; and in 2009, it was 1 September. I have further been advised that the current survey will be available online later today on the WorkCover website.

PARLIAMENTARY BUSINESS
MEMBERS
GET INVOLVED
ABOUT PARLIAMENT
VISIT
LEGISLATIVE COUNCIL
HOUSE OF ASSEMBLY
CONTACT