Disability Services

The Hon. T.T. NGO (14:56): Can the minister explain how complaints are handled against state-run disability services? Do they go via the Quality and Safeguards Commission or does the department simply make judgements?

The Hon. J.M.A. LENSINK (Minister for Human Services) (14:57): We have a range of ways to respond to things. In the first instance, staff members should raise things with management. I think I probably have actually outlined these—

The Hon. K.J. Maher: If they are not staff members?

The PRESIDENT: Order!

The Hon. J.M.A. LENSINK: —matters in some detail in the past, but I am happy to repeat them for the benefit of the honourable member. Any matters which relate to a particular site should be raised with the staff. The staff raise them to management. Depending on the nature of their particular complaint, the matter may be raised as a critical incident or not. I have outlined those details in great detail in the past for the benefit of members in this place and I would refer them to have another look at what I have said in the past.

The PRESIDENT: The Leader of the Opposition has a supplementary.