Legislative Council Fifty-Fourth Parliament, Second Session (54-2) 54 2 Parliament of South Australia Legislative Council published Question Time Disability Services Disability Services The Hon. T.T. NGO Legislative Council Disability Services The Hon. T.T. NGO (14:56): Can the minister explain how complaints are handled against state-run disability services? Do they go via the Quality and Safeguards Commission or does the department simply make judgements? The Hon. J.M.A. LENSINK Legislative Council Minister for Human Services Disability Services The Hon. J.M.A. LENSINK (Minister for Human Services) (14:57): We have a range of ways to respond to things. In the first instance, staff members should raise things with management. I think I probably have actually outlined these— The Hon. K.J. Maher Legislative Council The Hon. K.J. Maher: If they are not staff members? The President Legislative Council The PRESIDENT: Order! The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: —matters in some detail in the past, but I am happy to repeat them for the benefit of the honourable member. Any matters which relate to a particular site should be raised with the staff. The staff raise them to management. Depending on the nature of their particular complaint, the matter may be raised as a critical incident or not. I have outlined those details in great detail in the past for the benefit of members in this place and I would refer them to have another look at what I have said in the past. The President Legislative Council The PRESIDENT: The Leader of the Opposition has a supplementary.