SA Water

In reply to the Hon. J.A. DARLEY (25 February 2016).

The Hon. I.K. HUNTER (Minister for Sustainability, Environment and Conservation, Minister for Water and the River Murray, Minister for Climate Change):

1. Properties in South Australia that are part of a strata title or community corporation configuration, which receive water supplies through a common water meter, are referred to as common supply by SA Water.

For these customers, water use is either billed to a dedicated water use account, known as a 'common supply account', which is separate from the individual property rates account, or apportioned amongst the individual accounts for each property.

Either way water use is billed, a single account exists for the shared water meter. SA Water's billing system—CSIS—is designed so that the portion of the bill that displays the meter details (including the actual readings and consumption) is not shown unless the property itself has the meter. These details are shown on the common supply account rather than individual property accounts.

Where water use is apportioned, the individual accounts state how much of the total water consumption charge each individual property owner is liable to pay for.

2. SA Water is currently working on providing customers in a common supply arrangement with enhanced meter and consumption information through the customer online portal.