Hansard Daily: House of Assembly - Tuesday, November 28 2017

Commencement
- Commencement
Parliamentary Committees
- Standing Orders Committee
  - The Hon. C.J. PICTON
Bills
- Statutes Amendment (Drug Offenders) Bill
- Linear Parks (Miscellaneous) Amendment Bill
  - Second Reading
    - Ms CHAPMAN
    - The Hon. J.R. RAU
  - Third Reading
    - The Hon. J.R. RAU
Parliamentary Procedure
- Standing and Sessional Orders Suspension
  - The Hon. L.W.K. BIGNELL
Bills
- Genetically Modified Crops Management Regulations (Postponement of Expiry) Bill
  - Second Reading
Parliamentary Procedure
- Visitors
Bills
- Police (Drug Testing) Amendment Bill
  - Assent
- Liquor Licensing (Liquor Review) Amendment Bill
  - Assent
- Statutes Amendment (Court Fees) Bill
  - Assent
- Statutes Amendment (SACAT No 2) Bill
  - Assent
- Australian Energy Market Commission Establishment (Governance) Amendment Bill
  - Assent
- Statutes Amendment (Sentencing) Bill
  - Assent
- Statutes Amendment (Vehicle Inspections and South Eastern Freeway Offences) Bill
  - Assent
Petitions
- Modbury Hospital
- Glenelg Police Station
Parliamentary Procedure
- Answers to Questions
Parliamentary Committees
- Standing Orders Committee
  - The Speaker
Parliamentary Procedure
- Papers
Ministerial Statement
- Murray-Darling Basin Royal Commission
  - The Hon. J.W. WEATHERILL
- Power Plant Purchase
  - The Hon. A. KOUTSANTONIS
Parliamentary Procedure
- Visitors
Ministerial Statement
- Small Business Statement
  - The Hon. M.L.J. HAMILTON-SMITH
- Disability Reform Council
  - The Hon. K.A. HILDYARD
Parliamentary Committees
- Economic and Finance Committee
  - Mr ODENWALDER
- Natural Resources Committee
  - The Hon. S.W. KEY
- Public Works Committee
  - The Hon. P. CAICA
- Crime and Public Integrity Policy Committee
  - Mr ODENWALDER
Question Time
- One Community
  - Mr MARSHALL
  - The Hon. J.W. WEATHERILL
- One Community
  - Mr MARSHALL
  - The Hon. J.W. WEATHERILL
- Generators
  - Ms CHAPMAN
  - The Hon. A. KOUTSANTONIS
- Generators
  - Ms CHAPMAN
  - The Hon. A. KOUTSANTONIS
- Generators
  - Ms CHAPMAN
  - The Hon. A. KOUTSANTONIS
- Generators
  - Ms CHAPMAN
  - The Hon. A. KOUTSANTONIS
- Generators
  - Ms CHAPMAN
  - The Hon. A. KOUTSANTONIS
- Generators
  - Ms CHAPMAN
  - The Hon. A. KOUTSANTONIS
- Generators
  - Ms CHAPMAN
  - The Hon. A. KOUTSANTONIS
- Better Schools Funding
  - Ms WORTLEY
  - The Hon. S.E. CLOSE
- Generators
  - Mr VAN HOLST PELLEKAAN
  - The Hon. A. KOUTSANTONIS
- Better Schools Funding
  - Ms COOK
  - The Hon. S.E. CLOSE
- Generators
  - Mr VAN HOLST PELLEKAAN
  - The Hon. A. KOUTSANTONIS
- Murray-Darling Basin Royal Commission
  - Mr MARSHALL
  - The Hon. J.W. WEATHERILL
- Murray-Darling Basin Royal Commission
  - Ms CHAPMAN
  - The Hon. J.W. WEATHERILL
- Murray-Darling Basin Royal Commission
  - Mr WHETSTONE
  - The Hon. J.W. WEATHERILL
- STEM Education
  - The Hon. J.M. RANKINE
  - The Hon. S.E. CLOSE
- Public Sector Recruitment
  - Ms CHAPMAN
  - The Hon. J.R. RAU
- Public Sector Recruitment
  - Ms CHAPMAN
  - The Hon. J.R. RAU
- Royal Adelaide Hospital Pedestrian Safety
  - Ms BEDFORD
  - The Hon. S.C. MULLIGHAN
- Public Sector Recruitment
  - Ms CHAPMAN
  - The Hon. J.R. RAU
- Principal Community Visitor
  - Mr DULUK
  - The Hon. K.A. HILDYARD
- Principal Community Visitor
  - Mr DULUK
  - The Hon. K.A. HILDYARD
- Principal Community Visitor
  - Mr DULUK
  - The Hon. K.A. HILDYARD
- Principal Community Visitor
  - Mr DULUK
  - The Hon. K.A. HILDYARD
- Principal Community Visitor
  - Mr DULUK
  - The Hon. K.A. HILDYARD
- Principal Community Visitor
  - Mr DULUK
  - The Hon. K.A. HILDYARD
Grievance Debate
- Public Policy
  - Mr KNOLL
- Digital Divide
  - The Hon. S.W. KEY
- Fund My Neighbourhood
  - Mr TARZIA
- Fund My Neighbourhood
  - The Hon. A. PICCOLO
- Davenport Electorate
  - Mr DULUK
- Westfield West Lakes
  - The Hon. S.C. MULLIGHAN
Condolence
- Rolton, Mrs Gillian
Bills
- Statutes Amendment (Drink and Drug Driving) Bill
  - Standing Orders Suspension
  - Final Stages
- Genetically Modified Crops Management Regulations (Postponement of Expiry) Bill
Parliamentary Committees
- Standing Orders Committee
Bills
- Health Practitioner Regulation National Law (South Australia) (Remote Area Attendance) Amendment Bill
  - Final Stages
- Stamp Duties (Foreign Ownership Surcharge) Amendment Bill
  - Final Stages
- Motor Vehicles (Suitability to Hold Licence) Amendment Bill
  - Second Reading
    - Mr PEDERICK
    - The Hon. S.C. MULLIGHAN
  - Third Reading
    - The Hon. S.C. MULLIGHAN
Estimates Replies
- Chesser House
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Crown Solicitor
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Crown Solicitor
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Director of Public Prosecutions
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Forensic Science SA
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Reboot Program
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Crime Prevention
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Freedom of Information
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Attraction and Retention Allowances
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Grant Programs
  - In reply to Ms CHAPMAN
  - The Hon. J.R. RAU
- Public Sector Executives
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Jobs4youth Program
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Public Sector Executives
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Service SA
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Service SA
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Service SA
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Service SA
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Service SA
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Service SA
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Service SA
  - In reply to Mr SPEIRS
  - The Hon. J.R. RAU
- Metropolitan Fire Service
  - In reply to Mr KNOLL
  - The Hon. C.J. PICTON
- Government Advertising
  - In reply to Mr PISONI
  - The Hon. G.G. BROCK
- Budget Expenditure
  - In reply to Mr PISONI
  - The Hon. G.G. BROCK

Service SA

In reply to Mr SPEIRS (Bright) (26 July 2017). (Estimates Committee B)

The Hon. J.R. RAU (Enfield—Deputy Premier, Attorney-General, Minister for Justice Reform, Minister for Planning, Minister for Industrial Relations, Minister for Child Protection Reform, Minister for the Public Sector, Minister for Consumer and Business Services, Minister for the City of Adelaide): I have been advised:

1. In 2016-17 Service SA Customer Service Centres served 956,028 customers, with an average wait time of 8 minutes and 45 seconds.

The Service SA (telephone) contact centre received 810,756 calls, with an average wait time of 4 minutes and 7 seconds and an average call handling time of 5 minutes and 21 seconds.

2. In 2016-17 there were a total of 5,029,057 transactions conducted online. Of these 3,722,384 were payments transactions, accounting for 61.8% of the total payment transactions.

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