House of Assembly Fifty-Third Parliament, Second Session (53-2) 53 2 Parliament of South Australia House of Assembly published Estimates Replies Service SA Service SA In reply to Mr SPEIRS House of Assembly Bright Service SA In reply to Mr SPEIRS (Bright) (26 July 2017). (Estimates Committee B) The Hon. J.R. RAU House of Assembly Enfield Deputy Premier Attorney-General Minister for Justice Reform Minister for Planning Minister for Industrial Relations Minister for Child Protection Reform Minister for the Public Sector Minister for Consumer and Business Services Minister for the City of Adelaide Service SA The Hon. J.R. RAU (Enfield—Deputy Premier, Attorney-General, Minister for Justice Reform, Minister for Planning, Minister for Industrial Relations, Minister for Child Protection Reform, Minister for the Public Sector, Minister for Consumer and Business Services, Minister for the City of Adelaide): I have been advised: 1.	In 2016-17 Service SA Customer Service Centres served 956,028 customers, with an average wait time of 8 minutes and 45 seconds. The Service SA (telephone) contact centre received 810,756 calls, with an average wait time of 4 minutes and 7 seconds and an average call handling time of 5 minutes and 21 seconds. 2.	In 2016-17 there were a total of 5,029,057 transactions conducted online. Of these 3,722,384 were payments transactions, accounting for 61.8% of the total payment transactions.