Families SA

In reply to Ms SANDERSON (Adelaide) (29 July 2016). (Estimates Committee A)

The Hon. S.E. CLOSE (Port Adelaide—Minister for Education and Child Development, Minister for Higher Education and Skills): I have been advised of the following:

As I indicated in the estimates hearing, response times for each tier category are not captured in the Families SA client case management system and so cannot be reported.

A national measure is reported in relation to time taken to commence an investigation. This can be found on the report on government services website.

In 2014-15, South Australia reported commencing 74.2% of investigations within 7 days, which was the third highest of all jurisdictions and better than the Australian average of 61.4%.