eCARL

Ms SANDERSON (Adelaide) (15:19): A supplementary question to the minister: given that eCARL is only used by mandatory reporters who would know not to report an insignificant matter and that currently the average wait time is 20 minutes and 16 seconds for the phone line—and, for some people, several hours—wouldn't it be realistic to assume that pressing matters are being reported through eCARL and therefore must be attended to urgently?

The Hon. S.E. CLOSE (Port Adelaide—Minister for Education and Child Development, Minister for the Public Sector) (15:19): No. In fact, I think your question is in contradiction with your initial proposition, which was that the mandatory notifiers are well aware that that is not for tier 1 pressing matters.