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Legislative Council - Fifty-Fourth Parliament, First Session (54-1)
2018-12-05 Daily Xml
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Adelaide Metro

The Hon. J.A. DARLEY (14:37): I seek leave to make a brief explanation before asking the Minister for Trade, Tourism and Investment, representing the Minister for Transport, a question about the Adelaide Metro service.

Leave granted.

The Hon. J.A. DARLEY: When a consumer pays for a service, there is an expectation that the service will be delivered as promised. In cases where the service is different to what was described, there is an expectation that the consumer would be entitled to a refund or a discount. However, this is not the case with Adelaide Metro, where consumers are required to pay full price for substandard services. For example, the train network is currently offering replacement services by bus, which makes the trip much longer and the regular bus services are often late and unreliable, yet Adelaide Metro customers are required to pay their full fares. Can the minister advise if there are any remedies available to Adelaide Metro customers in the form of a reduced or refunded fare if the service they have paid for is not delivered as promised?

The Hon. D.W. RIDGWAY (Minister for Trade, Tourism and Investment) (14:38): I thank the honourable member for his question and his ongoing interest in public transport in South Australia. I will refer that very important question to the Hon. Stephan Knoll, Minister for Transport in the other place, and bring back a reply.

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