Public Hospitals, Multicultural Patients

In reply to the Hon. J.S. LEE ().21 August 2025).

The Hon. K.J. MAHER (Deputy Premier, Minister for Aboriginal Affairs, Attorney-General, Minister for Industrial Relations and Public Sector, Special Minister of State): The Minister for Health and Wellbeing has advised:

1. SA Health has transitioned to a digital survey, improving accessibility and significantly increasing sample size.

Recent patient reported experience measures (1 January 2025 to 30 June 2025) show that over 90 per cent of inpatients across three metropolitan local health networks reported their cultural and spiritual beliefs were 'always' or 'mostly' respected during their hospital stay.

2. Hospitals across the state have measures in place to ensure CALD patients are supported from the point of admission. Admission areas display accessible information and inclusive imagery via posters to raise awareness of cultural needs and empowers patients to voice their individual preferences throughout their inpatient stay. Interpreter services, multilingual resources, and bedside communication boards are readily available to support patient engagement.

In addition, all SA Health staff are mandated to complete a compulsory cultural competency training module, designed to equip them with the essential skills to provide culturally appropriate care. This training is reinforced by the consumer engagement framework, which ensures consistent and meaningful engagement with patients from diverse communities.

Hospitals across the state are progressing several ongoing initiatives, including co-designed cultural care planning tools, consumer-led listening posts, improved access to spiritual care services, and enhanced data collection to inform culturally responsive service planning.

SA Health remains committed to strengthening these measures and working with CALD communities to ensure care is responsive to their needs.

3. Recent patient reported experience measures (1 January 2025 to 30 June 2025) show that over 90 per cent of inpatients across three metropolitan local health networks reported their cultural and spiritual beliefs were 'always' or 'mostly' respected during their hospital stay. This demonstrates strong foundations in equitable care.

SA Health recognises that new and emerging communities may have evolving needs, and remains committed to continuous improvement to ensure our services are inclusive and responsive for all consumers.