Domestic Violence Crisis Line

125 125Mr TEAGUE (Heysen—Deputy Leader of the Opposition) (30 August 2023). In relation to the 24/7 Domestic Violence Crisis Line operated by Women's Safety Services SA:

(a) Can you provide an update on the performance of this hotline?

(b) How many calls are being answered?

(c) What are the wait times?

(d) What are the unanswered call rates?

The Hon. K.A. HILDYARD (Reynell—Minister for Child Protection, Minister for Domestic, Family and Sexual Violence, Minister for Women): I have been advised of the following:

The Domestic Violence Crisis Line (DVCL) has seen an increase in demand post the commencement of the Royal Commission into Domestic, Family and Sexual Violence (DFSV).

Between 1 January 2025 and 30 April 2025, the DVCL received 12,719 calls. On average, this is 3,180 calls per month. The DVCL's data reporting does not include wait times.

The state government has provided $880,000 in additional funding to increase staffing levels and enhance capacity of the DVCL.