ReturnToWorkSA, Formal Complaints

In reply to Mr SZAKACS (Cheltenham) (18 November 2020). (Estimates Committee B)

The Hon. R.I. LUCAS (Treasurer): I have been advised the following:

The first question was answered at the estimates committee hearing; that being there were no thematic changes in the types of complaints received.

109 formal complaints were received between 1 July 2019 and 31 March 2020, under the former complaints process. Between 1 July 2018 and 31 March 2019, 79 formal complaints were received. In both instances the comparable figures to March each year represent a complaint rate of less than 1 per cent of all claims received for each of these years respectively.