Answers to Questions

Service SA

In reply to Ms BEDFORD (Florey) (18 February 2020).

The Hon. S.K. KNOLL (Schubert—Minister for Transport, Infrastructure and Local Government, Minister for Planning): I have been advised:

The statistics provided in the press release demonstrate the change in customer behaviour as a growing number of customers transition to digital services.

As at end of January 2020, only 3 per cent of the total transactions across all channels were completed through Service SA's call centre. This compares with 30 per cent of transactions being undertaken at a Service SA centre, 58 per cent through digital channels, and 9 per cent through service agents such as Australia Post.

Whilst transactions undertaken at Service SA centres have decreased over the last five years and transactions through digital channels have increased, transactions through the call centre have remained constant.