House of Assembly Fifty-Fourth Parliament, Second Session (54-2) 54 2 Parliament of South Australia House of Assembly published Answers to Questions Answers to Questions Service SA Service SA In reply to Ms BEDFORD House of Assembly Florey Service SA In reply to Ms BEDFORD (Florey) (18 February 2020). The Hon. S.K. KNOLL House of Assembly Schubert Minister for Transport Minister for Planning Service SA The Hon. S.K. KNOLL (Schubert—Minister for Transport, Infrastructure and Local Government, Minister for Planning): I have been advised: The statistics provided in the press release demonstrate the change in customer behaviour as a growing number of customers transition to digital services. As at end of January 2020, only 3 per cent of the total transactions across all channels were completed through Service SA's call centre. This compares with 30 per cent of transactions being undertaken at a Service SA centre, 58 per cent through digital channels, and 9 per cent through service agents such as Australia Post. Whilst transactions undertaken at Service SA centres have decreased over the last five years and transactions through digital channels have increased, transactions through the call centre have remained constant.