Answers to Questions

eCARL

200 Ms SANDERSON (Adelaide) (15 December 2015).

1. What KPI's or determinants will be used to evaluate the success of the proposed 10 non-social workers to be employed at a cost of $500,000 to work on the CARL?

2. What improvement in the 20 minute 16 second waiting time is expected; what improvement in the 15,000 calls unanswered last financial year is expected and has a script been prepared?

The Hon. S.E. CLOSE (Port Adelaide—Minister for Education and Child Development, Minister for Higher Education and Skills): Members will be aware that this pilot has now been abandoned, in response to a recommendation of the royal commission into child protection systems.