REGISTRATION AND LICENSING TRANSACTIONS

304 Dr McFETRIDGE (Morphett) (20 November 2007). How many business and customer complaints have been received by the minister and the department in each month of 2007 relating to simple registration and licensing transactions and what are the nature of these complaints?

The Hon. P.F. CONLON (Elder—Minister for Transport, Minister for Infrastructure, Minister for Energy): I provide the following information:

Enquiries are received via various avenues including face to face, fax, mail, e-mail and via the telephone, through Customer Service Centres, the DTEI Call Centre, the Registrar of Motor Vehicles and the offices of the Minister for Transport and Minister for Road Safety.

Below is a table of formal correspondence addressed to the Minister for Transport, Minister for Road Safety and the Registrar of Motor Vehicles relating to registration and licensing matters. The correspondence relates to complaints about services, charges and obligations, and requests for exemption from or clarification of legislative requirements. Complaints and enquiries are not categorised according to their simplicity or complexity.