Personal Alert Systems Rebate Scheme

In reply to the Hon. C.M. SCRIVEN (2 February 2021).

The Hon. J.M.A. LENSINK (Minister for Human Services): I have been advised:

Between Monday 25 January to Friday 29 January 2021, more than double the number of average weekly PARS applications were received, totalling 167. Approximately 114 (68 per cent) of these were received on or after 27 January, with 46 applications received on Friday 29 January.

Given the high volume of applications received in this period, around 63 per cent of applications received were not able to be processed by 11.59pm on 31 January, however, these were all processed by Tuesday 2 February 2021, still within DHS customer service standards.