Land Tax

In reply to the Hon. J.A. DARLEY (18 February 2020).

The Hon. R.I. LUCAS (Treasurer): I have been provided the following advice:

RevenueSA has on average, at any particular time, five (5) staff answering land tax inquiries.

The amount of staff answering land tax inquiries can fluctuate depending on circumstances. For example, in peak periods beginning in August and ending in December (when notices are generated and sent to taxpayers), RevenueSA will have up to another nine (9) general contact centre staff assisting those five (5) dedicated land tax contact centre staff, available to answer land tax inquiries.

Between 2 September 2019 and 20 February 2020, RevenueSA received 8,882 land tax calls. The average wait time was 1 minute and 17 seconds with:

55% of land tax calls answered within 30 seconds;

71% of land tax calls answered within 2 minutes; and

97% of land tax calls answered within 5 minutes.

Specifically, in relation to the land tax reform, since 10 September 2019 RevenueSA has taken 289 calls relating to land tax reform. Of those 289 calls, 265 have been taken after the land tax reform letter was sent out in December 2019. Call answer times were similar to those listed above for all land tax inquiries.