SERVICE SA

In reply to the Hon. J.A. DARLEY (18 May 2011) (First Session).

The Hon. G.E. GAGO (Minister for Agriculture, Food and Fisheries, Minister for Forests, Minister for Regional Development, Minister for Tourism, Minister for the Status of Women): The Minister for the Public Sector has been advised:

1. The Office of the Chief Information Officer identified that there are 14 agencies using centrally provided technologies that operate call centres independent from Service SA, noting that some of these 14 agencies have multiple call centres.

A number of agencies run call centres independently to the centrally provided technology and these are run and managed by the respective business unit and agency.

2. Service SA currently provides an across government call centre facility providing customers with a single number to call for government information (132324). The Government continues to simplify access to information and services through the Government single entry point program www.sa.gov.au, and it is the intention this work will include further consolidation in the future, including the telephone channel.