House of Assembly: Tuesday, June 17, 2025

Contents

Mental Health Triage Service

In reply to Ms PRATT (Frome) (10 September 2024).

The Hon. C.J. PICTON (Kaurna—Minister for Health and Wellbeing): I have been advised of the following:

At the time the OCP inspected the MHT, they noted a call abandonment rate of 33.19 per cent.

The number of abandoned calls has reduced by almost half in 2021 (44 per cent) to 12 per cent in 2024.

The MHT has continued to make improvements following OCP's inspection.

2021 Mar 2024 Jul 2024 Aug 2024 Dec 2024
Abandonment Rate 44 per cent 33.19 per cent 20.44 per cent 18.02 per cent 12 per cent