Consumer and Business Services

Mr TEAGUE (Heysen) (14:44): I have a question again to the Minister for Consumer and Business Affairs. Has the government contacted all customers of Felmeri Group to inform them about the building indemnity insurance scheme and, if so, when were they contacted?

The Hon. A. MICHAELS (Enfield—Minister for Small and Family Business, Minister for Consumer and Business Affairs, Minister for Arts) (14:45): The government doesn't have a register of contracts between a consumer and a builder. Certainly for any consumers who have contacted CBS in the past, there's been direct contact with them. If anyone has an insurance claim, obviously, the building and indemnity insurance up $150,000 has kicked in with Felmeri. We are encouraging people to contact QBE with their contracts, with their certificate of insurance and with any payments that have been made to the builders. A number of customers have done that.

Also with Qattro the other day, we are encouraging people to contact QBE for their insurance claim and CBS if they need any consumer support. I have asked the commissioner to have a dedicated person at CBS who can deal with Qattro claims, and there is someone who deals with the Felmeri claims as well. That support is there on 131 882. If there are any consumers who want to talk to CBS and get some consumer advice and of course for QBE to put through their insurance claims.