Housing SA

180 Ms COOK (Hurtle Vale) (21 July 2020). As at 30 June 2020 what was the average time taken to resolve logged maintenance requests to the satisfaction of both the tenant and Housing SA?

The Hon. V.A. CHAPMAN (Bragg—Deputy Premier, Attorney-General, Minister for Planning and Local Government): The Minister for Human Services has provided the following advice:

During 2019-20, SA Housing Authority paid 203,711 maintenance invoices of which the average days to resolve between the date the order was raised, and the date job completed was 18 days. This includes all priorities including non-urgent maintenance work.

The Maintenance Call Centre undertake customer surveys including the starting of maintenance work on time, with 89 per cent of customers satisfied in June 2020.