STUDENT INFORMATION SYSTEM

In reply to Mr PISONI (Unley) (23 November 2011) (First Session).

The Hon. T.R. KENYON (Newland—Minister for Employment, Higher Education and Skills, Minister for Science and Information Economy, Minister for Recreation and Sport): Since the implementation of the Student Information System, the TAFE SA 1800 number noted an increase in general enquiry calls received directly following its implementation (June to August).

During this period data was not broken down to identify those calls specifically relating to the Student Information System. From September 2011, data was collected on specific Student Information System related calls and I can report that from the period between 1 September 2011 to 31 December 2011, 3,376 were recorded as Student Information System related matters.

However, TAFE SA Institutes have recorded receiving a total of 174 formal complaints since the implementation of the Student Information System.

Personally, I have recorded receiving at the Ministerial Office, 3 complaints regarding Student Information System.