RESIDENTIAL TENANCIES TRIBUNAL

Mr GOLDSWORTHY (Kavel) (15:44): Madam Speaker, I can clarify: what is the action being taken?

The SPEAKER: Member for Kavel, he has just explained that to you. Minister, can you explain it again in simpler terms perhaps?

Members interjecting:

The SPEAKER: Order!

The Hon. J.J. Snelling: Can you do it in a picture?

The Hon. J.R. RAU (Enfield—Deputy Premier, Attorney-General, Minister for Planning, Minister for Business Services and Consumers) (15:44): That's a thought, actually. If we had a board, I could help make it easier.

Members interjecting:

The SPEAKER: Order!

The Hon. J.R. RAU: It goes something like this: I discovered that some people are not satisfied with the service because I have received complaints, and you have, I think, been one person who has drawn matters to my attention about this, and you are not the only one. I said to myself: this is not good.

Mr Marshall: Do you talk to yourself often?

The SPEAKER: Order!

The Hon. J.R. RAU: No; I said to myself: this is not good. I am concerned—

Members interjecting:

The SPEAKER: Order! Minister.

The Hon. J.R. RAU: Madam Speaker, I am trying to break it down so that it is digestible.

Mr Pisoni interjecting:

The SPEAKER: Order! Member for Unley, leave the chamber for the rest of question time.

Mr Pisoni interjecting:

The SPEAKER: I will give you 10 minutes; I will call it a compromise.

Members interjecting:

The SPEAKER: Order! Then you can't go home.

The honourable member for Unley having withdrawn from the chamber:

Members interjecting:

The SPEAKER: Order! The minister is trying to give a sensible answer.

The Hon. J.R. RAU: Anyway—where was I up to?

The Hon. P.F. Conlon: Somebody complained to you.

The Hon. J.R. RAU: Somebody complained to me—

Mr Pederick: You're hearing voices.

The SPEAKER: Order! Member for Hammond, behave, or you will go out again. Minister.

The Hon. J.R. RAU: I thought to myself, I am going to take these complaints seriously; they are serious matters. I thought, shall I just make up an answer and go off and do it without discussing it with anybody, or should I actually communicate with the presiding member of the tribunal and the chief executive of the relevant to department, which is, business and consumer affairs? Again, I thought to myself, I reckon I might ask them because they might be able to provide a solution to the problem which began the process that we started explaining a couple of minutes ago, which is people not being happy. After that happened, I thought the best way to communicate with them might be to write them a letter.

Members interjecting:

The Hon. J.R. RAU: Yes, a letter. So, I sat right down and wrote them a letter, and I signed the letter, and I believe it was posted. You now have a copy of one of those letters. When I get answers to those letters, I will read them, I will consider them and, in the fullness of time, I will respond to them.

Members interjecting:

The SPEAKER: Order! The member for Florey.