Legislative Council Fifty-Third Parliament, Second Session (53-2) 53 2 Parliament of South Australia Legislative Council published Question Time SA Water SA Water The Hon. J.A. DARLEY Legislative Council SA Water The Hon. J.A. DARLEY (16:14): I seek leave to make a brief explanation before asking the Minister for Water and the River Murray questions with regard to SA Water. Leave granted. The Hon. J.A. DARLEY Legislative Council The Hon. J.A. DARLEY: Late last year I was approached by a constituent who was a resident in a retirement village. They had approached me about their water bills. Whilst previously they had only received two SA Water accounts for the village, that is one for each meter in the village, this year they received one SA Water account for each of the 26 independent living units, as well as two accounts for water usage for each of their meters. Each of the 26 units' SA Water accounts this year was just under $170 per quarter, which was vastly different from the amount they had been billed previously by SA Water, namely $22—an eight times increase in rates. I understand the additional bills were as a result of a policy change by the Valuer-General which saw the units assessed individually rather than the village being assessed as one whole. I am advised that SA Water has consulted with the Valuer-General and is currently investigating what can be done to remedy this matter so that more retirement village residents will not suffer bill shock. My questions are: 1.	Is the minister aware that during consultation on the changes they would make, SA Water told the Valuer-General that, in the case of individual assessments, SA Water would not issue individual accounts, which would include 26 supply charges and 26 River Murray levies? 2.	Can the minister provide an update on SA Water's progress on this matter? 3.	Can the minister advise when SA Water will finalise its investigations and provide a solution to this issue? 4.	Are these 26 accounts on hold until investigations are completed? 5.	Is the minister aware of any other impact this may have on other, or all other, retirement villages? The Hon. I.K. HUNTER Legislative Council Minister for Sustainability, Environment and Conservation, Minister for Water and the River Murray, Minister for Climate Change The Hon. I.K. HUNTER (Minister for Sustainability, Environment and Conservation, Minister for Water and the River Murray, Minister for Climate Change) (16:16): I thank the honourable member for his most important question. It is important to say at the outset that the Valuer-General is an independent statutory authority and makes determinations in accordance with the act that she administers. I was, of course, as the honourable member has outlined, advised of the Valuer-General's policy for assessing retirement units, and that has subsequently made some changes to how other units of government deal with things, such as charges that are raised. They have taken those changes of the Valuer-General and applied the policy that has been long-standing, of course, but that has caused some concerns, particularly in regard to independent residents within these retirement villages. Where previously they would have had perhaps only one or two bills, one for community use and one bill to another meter, because those independent units have now been re-evaluated by the Valuer-General and set up on a separate title, if you like, they now attract independent bills. However, it is important to note that such an arbitrary policy change does have a negative impact on retirement village residents, and it is important that government units recognise that and not blindly apply policies that have existed for some time without considering the impact on individuals and families living in those units. As the honourable member has noted, I have asked SA Water to urgently review the situation to ensure that retirees and vulnerable South Australians are not going to be disadvantaged financially by these changes. When that determination or deliberation has been brought to a finality I will first of all advise the retirement village occupants and then I will advise the house.