Legislative Council Fifty-Third Parliament, First Session (53-1) 53 1 Parliament of South Australia Legislative Council published Answers to Questions Answers to Questions Consumer and Business Services Consumer and Business Services The Hon. S.G. WADE Legislative Council Consumer and Business Services In reply to the Hon. S.G. WADE (20 May 2014). The Hon. G.E. GAGO Legislative Council Minister for Employment, Higher Education and Skills, Minister for Science and Information Economy, Minister for the Status of Women, Minister for Business Services and Consumers Consumer and Business Services The Hon. G.E. GAGO (Minister for Employment, Higher Education and Skills, Minister for Science and Information Economy, Minister for the Status of Women, Minister for Business Services and Consumers): I am advised: The demand for face-to-face services at the Berri office had been low for an extended period of time. Consumer and Business Services' stopped collecting data on customer usage specific to Berri and the surrounding region in 2012. CBS had been monitoring work demands for several years through monthly activity reporting. The monthly reports that recorded telephone and counter enquiries evidenced a declining demand for services. The average number of counter enquiries that were not referred to other agencies or specialist areas in the Adelaide office were around two per day in 2009, 1.5 per day in 2010, and one every two days in 2011.