House of Assembly Fifty-Fourth Parliament, Second Session (54-2) 54 2 Parliament of South Australia House of Assembly published Estimates Replies Mental Health Services Mental Health Services In reply to Mr PICTON House of Assembly Kaurna Mental Health Services In reply to Mr PICTON (Kaurna) (30 July 2021). (Estimates Committee B) The Hon. S.G. WADE House of Assembly Minister for Health and Wellbeing The Hon. S.G. WADE (Minister for Health and Wellbeing): I have been advised: 1.	Due to a change in the telephone systems and site location of the mental health triage service, the 2019-20 data is unable to be obtained. In 2020-21 there were 71,607 calls into mental health triage. 2.	In 2020-21, 56.44 per cent of calls were answered. The average response time to answer calls made to the service was four minutes and 18 seconds. 3.	In 2020-21 the mental health triage service had 23.49 FTE. There is no reduction in staff budgeted in 2021-22. 4.	In 2020-21 the mental health triage service referred 13,862 consumers to a range of community supports. Mental health triage data does not capture the number of callers referred on to emergency departments.