House of Assembly Fifty-Fourth Parliament, Second Session (54-2) 54 2 Parliament of South Australia House of Assembly published Answers to Questions Facilities Maintenance Services Management Facilities Maintenance Services Management The Hon. A. KOUTSANTONIS House of Assembly West Torrens Facilities Maintenance Services Management 335 The Hon. A. KOUTSANTONIS (West Torrens) (15 October 2020). Why is the state government proceeding with the privatisation of DIT facilities management services when state budget papers (state budget 2019-20, Agency Statements, Volume 3, page 157) indicate there is a 92 per cent client satisfaction rating for DIT Facilities Services, above the target of 91 per cent? The Hon. C.L. WINGARD House of Assembly Gibson Minister for Infrastructure and Transport Minister for Recreation Facilities Maintenance Services Management The Hon. C.L. WINGARD (Gibson—Minister for Infrastructure and Transport, Minister for Recreation, Sport and Racing): I have been advised: The percentages quoted on the customer satisfaction survey(s) refers to questions based on the quality of the services performed by both contractors (i.e. compliance to call out requirements) as well as Department Facilities Services staff, and are available in the Department for Infrastructure and Transport Annual Report. It is noted that the AGFMA reform is not taking place due to quality of service metrics but rather to create a best of breed asset management system that better achieves safety, reporting and asset maintenance outcomes.