House of Assembly Fifty-Third Parliament, First Session (53-1) 53 1 Parliament of South Australia House of Assembly published Question Time eCARL eCARL Ms SANDERSON House of Assembly Adelaide eCARL Ms SANDERSON (Adelaide) (14:38): A supplementary: can the minister advise why the callback service on the CARL line that was to be implemented a year ago is still not up and running, and when it will be? The Hon. J.M. RANKINE House of Assembly Wright Minister for Education and Child Development eCARL The Hon. J.M. RANKINE (Wright—Minister for Education and Child Development) (14:38): I again thank the member for Adelaide for her question. There are a number of components in relation to the new phone system that we have operating here. One of those was to initiate a callback feature and that is part of this phone system. That has not been activated as yet. What we have done is install the new system that has the ability to record and store all child protection notifications for future reference, so that is part of the phone system. It has the ability to designate specific phone lines so that high risk cases from senior practitioners can go directly to a designated line. It also has the ability to advise people online where they are in the queue of callers. The callback feature has been initiated, I understand, in some other jurisdictions and we are waiting for a report back about the effectiveness of that particular facility.