Estimates Committee B Fifty-Fourth Parliament, Second Session (54-2) 54 2 Parliament of South Australia Legislative Council published Estimates Vote Department of Human Services, $907,939,000 Administered Items for the Department of Human Services, $182,700,000 Department of Human Services, $907,939,000 Administered Items for the Department of Human Services, $182,700,000 Membership: Membership: Ms Wortley substituted for Hon. S.C. Mullighan. Mr Gee substituted for Ms Michaels. Minister: Minister: Hon. J.M.A. Lensink, Minister for Human Services. Departmental Advisers: Departmental Advisers: Ms L. Boswell, Chief Executive, Department of Human Services. Mr N. Ashley, Acting Chief Financial Officer, Finance and Business Services, Department of Human Services. Ms N. Rogers, Director, Strategic Reform Projects, Department of Human Services. Ms K. Hawkins, Executive Director, Youth Justice, Department of Human Services. Ms A. Hayes, Executive Director, Community and Family Services, Department of Human Services. Mr T. Lovegrove, Director, Screening Unit, Community Support Services, Department of Human Services. The Chair Legislative Council The CHAIR: Good afternoon. This is Estimates Committee B. I will just make some opening remarks and then we will move into examination of proposed payments. The estimates committees are a relatively informal procedure and, as such, there is no need to stand to ask or to answer questions. I understand the minister and the lead speaker for the opposition have agreed an approximate time for the consideration of proposed payments, which will facilitate a change of departmental advisers. Can the minister and the lead speaker for the opposition confirm that the timetable for today's proceedings previously distributed is accurate? Ms COOK Legislative Council Ms COOK: The latest version, yes. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, the latest, if that is one you are talking about. The Chair Legislative Council The CHAIR: Yes, the version that has been most recently circulated, I should say. Changes to committee membership will be notified as they occur. Members should ensure that the Chair is provided with a completed request to be discharged form. If the minister undertakes to supply information at a later date, it must be submitted to the Clerk Assistant via the answers to questions mailbox no later than Friday 5 February 2021. I propose to allow both the minister and the lead speaker for the opposition to make opening statements of around 10 minutes each, should they wish. There will be a flexible approach to giving the call for asking questions based on about three questions per member, alternating each side. Supplementary questions will be the exception rather than the rule. A member not on the committee may ask a question at the discretion of the Chair. Questions must be based on lines of expenditure in the budget papers and must be identifiable and referenced. Members unable to complete their questions during the proceedings may submit them as questions on notice for inclusion in the assembly Notice Paper. There is no formal facility for the tabling of documents before the committee; however, documents can be supplied to the Chair for distribution to the committee. The incorporation of material in Hansard is permitted on the same basis as applies in the house, that is, that it is purely statistical and limited to one page in length. All questions are to be directed to the minister, not the minister's advisers. The minister may refer questions to advisers for a response, if necessary. The committee's examinations will be broadcast in the same manner as sittings of the house are broadcast, through the IPTV system within Parliament House via the webstream link to the internet and the Parliament of South Australia video-on-demand broadcast system. The portfolios for examination during this session are the Department of Human Services. The minister appearing is the Minister for Human Services. I declare that the proposed payments are open for examination and refer members to the Agency Statements, in particular Volume 3. Minister, would you like to make an opening statement and introduce your advisers? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Certainly. To my left, we have the Chief Executive of the Department of Human Services, Ms Lois Boswell. Behind Ms Boswell, we have Nancy Rogers from the Office of the Chief Executive. Behind me, we have Nick Ashley who is the Acting Chief Financial Officer. We have Ann-Marie Hayes who is Executive Director for Community Services, Katherine Hawkins who is the Executive Director of the Youth Justice Division and we have Trevor Lovegrove who is the Director of the Screening Unit. The Chair Legislative Council The CHAIR: Minister, would you like to make an opening statement? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Thank you, Mr Chairman. A key focus in 2020 has been responding to the COVID-19 pandemic. Throughout the year this has included initiatives to reduce financial stress, keep vulnerable children and adults safe from harm, build resilience and support communities. Given the rapidly changing current situation, DHS is now reactivating plans and responses made earlier in the year to both reduce the spread of infection and support vulnerable people. Through Concessions SA, DHS is administering a range of government stimulus which have benefited thousands of South Australians. These include the advance payment of the 2020-21 Cost of Living Concession with a $500 boost for 24,540 households receiving the JobSeeker payment. As of 30 October, a total of $15.98 million has gone to South Australians through this measure. Payments of $500 each have also been made to 3,861 international students experiencing financial hardship. DHS is continuing to administer these programs into 2021 along with the Residential Rental Grant Scheme, which opened in late June, and the Paid Pandemic Leave Scheme announced by the SA government in August and now being delivered in partnership with the commonwealth government. In April 2020, the government allocated an additional $1.6 million to support the food security and emergency relief sector in response to COVID-19. In May 2020, funding of $350,000 was allocated to support vulnerable migrants. The government has now invested in further measures to support vulnerable South Australians with an additional $4.1 million announced in the 2020-21 budget. DHS is monitoring the current situation closely with regard to any additional targeted measures that may be required. Earlier in the year, a special 2020-21 COVID-19 supports grant round was held; $1.33 million was distributed to 166 community organisations. For many, this funding enabled them to purchase vital IT equipment which has helped them to adapt their services to remote working. Actions taken by Safer Family Services to support vulnerable families and children during pandemic restrictions have included: fast-tracking the establishment of 10 child and family safety networks across the state; distributing 5,220 essential food and goods packs in May and July for families in need; distributing 1,080 essential food packs to NGOs for newly vulnerable cohorts, which includes international students and temporary visa holders; reassigning staff to support critical community functions, including the Women's Safety Services SA, 1800RESPECT, the DV crisis line, YMCA school holiday programs, Telecross REDi, Foodbank and Treasure Boxes; a series of online webinars, which reached about 2,700 parents and carers; actively working with government and community partners to ensure school vacation programs for vulnerable children; and establishing a centralised referral and intake triage team as a single streamlined pathway for referral of vulnerable children and families. Importantly, DHS is also working closely with NGOs to provide intelligence to the State Emergency Centre and share plans and public health information with frontline workers across the state. I would also like to note other highlights for 2019-20. Improvements continue to be made to the customer experience in concessions. For example, customers may now choose to get quick up-to-date notifications of their progress of their applications via SMS. Secure data sharing arrangements have been established between Concessions SA and RevenueSA which means customers no longer need to submit a copy of their emergency services levy bill in order to receive a remission. The SA Bushfire Appeal was activated in late December 2019 as a result of the Cudlee Creek and Kangaroo Island bushfires. This was administered by the State Emergency Relief Fund supported by the department. I am pleased to confirm that over $9 million of community and state government donations to the SA Bushfire Appeal were distributed to over 1,000 bushfire affected families, individuals, businesses and community organisations. In 2019, the launch of a new effort to reduce child abuse and neglect by building a connected system of evidence-based support services for families with multiple complex needs took place. It is a major codesign process which was undertaken to guide reform. The next steps, as agreed between the government and the sector, are now well underway and include recommissioning of $11 million in evidence-informed intensive family support services. Importantly, 30 per cent of this investment is being ring fenced for Aboriginal community controlled organisations. On 11 June this year, 'Young people connected, communities protected: South Australia's youth justice state plan' was released, outlining how we will work with young people, communities, other government agencies and non-government organisations to deliver youth justice services. There were significant steps taken to support the safety and wellbeing of young people and staff at the centre. These include prohibiting the use of resident-worn spit protection, trialling body-worn cameras, implementing full body scanners, a new electronic logging system and an independent review into the use of isolation, segregation and force. I am pleased that the 2020-21 state budget includes significant funding to consolidate youth custodial services at the Goldsborough Road site. When completed, this will enable all young people to benefit, with better access to facilities in a high-quality contemporary environment. The Chair Legislative Council The CHAIR: I invite the lead speaker for the opposition to make an opening statement. Ms COOK Legislative Council Ms COOK: All I will do is thank department staff in their entirety, executive down, for their response during COVID. I will have a number of questions in relation to that and other functions, but that does not take away from the gratitude I have in terms of the support of vulnerable people. The Chair Legislative Council The CHAIR: With the opening statements complete, I call on members for questions. The member for Hurtle Vale. Ms COOK Legislative Council Ms COOK: I would like to start on Budget Paper 4, Volume 3, page 89. I will be asking questions in relation to the personal alert rebate scheme. Last financial year, you cut the PARS funding, which resulted in the federal Minister for Aged Care, Richard Colbeck, intervening to bail the state out in relation to this program. Minister, can you confirm that you did not consult with the federal minister prior to transferring the responsibility for the subsidy of PARS to the commonwealth? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think the characterisation of the honourable member's question is incorrect. We have had a budget blowout in the personal alert rebate scheme for some time. The rebate for the initial item of $390 is quite generous, with a $250 monitoring fee. So that the scheme would not continue to escalate, we determined that we would cap the fee at $200. We also changed the criteria so that it would be available to those who are on a level 1 Home Care Package. I think the commonwealth government felt obliged to pick up the scheme. We are in a fairly different environment than we were in some 10 or 20 years ago, and certainly since the scheme's inception, in that My Aged Care funds a lot of services. If you go onto any of their websites, you can see a range of particular items that people might be able to avail themselves of through a Home Care Package. This is one example of duplication of a scheme, so we needed to make some changes in that budget to ensure that the scheme would not continue to blow out. We are also undertaking a review of the systems. People can use different systems these days. Some have falls protection in them. So we have undertaken a review, and we have that out at the moment. We are hoping that we will be able to announce improvements to the scheme. Ms COOK Legislative Council Ms COOK: Was the— The Chair Legislative Council The CHAIR: Member for Hurtle Vale. Ms COOK Legislative Council Ms COOK: Thank you. The Chair Legislative Council The CHAIR: Please wait for the call. Ms COOK Legislative Council Ms COOK: Was the budget blowout that you are referring to because people were unnecessarily getting access to this scheme, or were the people on the scheme requiring it? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: People obviously need to meet eligibility criteria. In terms of the generosity of the scheme, if you think that you can buy a smart device in this day and age that probably costs two times what the pendants are, I am not sure that is value for money for the customer and therefore for the taxpayer. Ms COOK Legislative Council Ms COOK: In relation to this, did you consult with the federal minister prior to transferring all responsibility to him for that shortfall? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I do not think we transferred responsibility. I think they chose to adopt it. But, no, I did not consult him, and we often do not consult our federal colleagues on budget measures. Ms COOK Legislative Council Ms COOK: Can— The Chair Legislative Council The CHAIR: Please wait for the call if you can, member for Hurtle Vale. Ms COOK Legislative Council Ms COOK: We have a lot of questions. Minister, can you please confirm that the federal minister, Richard Colbeck, actually just ran into the Premier in Canberra and told him that this change was 'a problem'? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am aware that they had conversations. I also subsequently met with Minister Colbeck myself. They have chosen to pay for people who fit within particular eligibility criteria, and that is a good thing. Ms COOK Legislative Council Ms COOK: So confirming that the first Minister Colbeck would have known about this was when he ran into Premier Marshall in Canberra? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am not sure that I can confirm anything that he may or may not have—I cannot remember whether that is something he specifically said to me or not. But it was certainly in the budget papers, so that was a pretty transparent way of letting the world know that it was happening. Ms COOK Legislative Council Ms COOK: On 19 July on radio, Minister Colbeck said to Leon Byner and his audience: I ran into Steven Marshall in Canberra one night, had a conversation, said this was a problem, he said, 'well let's have a discussion about it and see what we can do to fix it', we had that conversation, my department was in touch... Then it went on. You would be free to follow that up. In relation to these actions, following the generosity, clearly, of the federal government, the requirement of a contract that was then signed very quickly after this is that you—and you signed the contract—would provide a midyear progress report to the commonwealth in December 2019. As of July 2020 this had not been completed. Can you please advise the committee if this has now been done? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I understand that there was a report on the number of clients waiting for the Home Care Package who had accessed the scheme. Whilst no written progress report was made to the commonwealth, a verbal report was delivered when DHS representatives met with relevant senior commonwealth government representatives on 20 November 2019. There were no challenges or difficulties in delivering and implementing the contract; therefore, there was nil to report in written format. An administrative oversight resulted in a failure to return a nil report to the commonwealth government, which should have been provided to the commonwealth government at the same time that the client data was provided. The commonwealth was informed that 122 clients awaiting Home Care Packages had accessed the scheme during the period July to December 2019. This was provided to the commonwealth in two quarterly invoices. There were no challenges or difficulties encountered by CASS in implementing the agreement with the commonwealth. I will just ask Ms Boswell if there is anything to add to that. That is it. Ms COOK Legislative Council Ms COOK: To confirm, there was not a full report provided. It was due in December 2019. So that was not provided at that point, and at that particular point in the contract you would then be in breach of those obligations to the commonwealth. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: My understanding is that we are not in breach of those arrangements, as there has been a verbal report provided. Did the CE wish to make any further comments on this? Ms BOSWELL Legislative Council Ms BOSWELL: There was a verbal report provided, and that has been followed up with commonwealth officers since. Ms COOK Legislative Council Ms COOK: Thank you. I believe you just said before that there were 122 clients waiting for Home Care Packages that were funded to have a PARS or a home alert system. What date was that at? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am advised that is the first six months of last year. The Chair Legislative Council The CHAIR: Member for Hurtle Vale, if you could please refer to a budget line as well. If it is the same— Ms COOK Legislative Council Ms COOK: We are still on the same budget line. The Chair Legislative Council The CHAIR: If it is the same, if you could just reference that you are referring to the same line for me as well. That would be much appreciated. Ms COOK Legislative Council Ms COOK: Same line. It has not changed, thank you. So in terms of that number, is that how your forward projections for costing for the scheme have been done moving forward? Ms BOSWELL Legislative Council Ms BOSWELL: The forward projections are based on the state funding, not on the commonwealth's funding package, which that 122 clients refers to. Ms COOK Legislative Council Ms COOK: Does the state have any consideration in regard to other people, such as people with disability, who may or may not qualify for NDIS and are waiting for assessment, other people who have shorter term requirements for a home alert monitoring system? And has any of that been included in the modelling for your costings? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The home alert package has only ever applied to older people, so clearly somebody on the NDIS would be able to access it through their equipment allowance. I am not sure if we have had any concerns raised by stakeholders about cohorts who might potentially be missing out on this particular scheme. Ms COOK Legislative Council Ms COOK: I would like to move to Budget Paper 4, Volume 3, page 86, Sub-program 1.1: Community and Family Services. Minister, you referred to grants in your opening statement, and due to the COVID pandemic there were some changes made to the usual Grants SA funding rounds, which were suspended. Particularly concerning is the major grant round, which allows for capacity building in the not-for-profit sector. They have very little or no access to any other funding, particularly during this pandemic when philanthropy is also reduced. Many organisations have expressed concern that there continue to be business imperatives that they need to attend to and sector development that needs to occur in order to be agile and respond to needs in the community, so when will these major funding rounds be reinstated? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: In relation to the COVID-19 round, as the honourable member has identified, in April Grants SA ceased normal operations and introduced these specific COVID-19 support grants, which I understand were in response to matters that had been raised by the non-government sector to support this particular round. The modified Grants SA initiative supported not-for-profit organisations to continue providing services to vulnerable and disadvantaged people in South Australia during the public health emergency. Eligible organisations could apply for funding of up to $10,000. Funding was provided for a range of purposes, including information technology, enabling organisations to adapt their services to remote working, food items and supplies, PPE and other equipment to help organisations to provide services in a safe way. The round closed on 30 October. I understand the department will be looking at initiating a new round shortly, but we will let everyone know through the usual channels when that takes place. Ms COOK Legislative Council Ms COOK: What is the maximum amount that an organisation can apply for, and are there any restrictions in relation to other funding sources they have secured? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Broadly, in the past, we have had separate rounds, two minor rounds of up to $10,000 and two major rounds of up to $100,000. The criteria generally is that they are not for ongoing operations, they are for one-off things, but we will be announcing what the next round will be fairly soon I think. Ms COOK Legislative Council Ms COOK: Generally, within these grants there are some specifications in relation to ensuring ongoing viability and sustainability, and these large major grants are the ones that I am talking about in terms of building capacity within the sector and responding to the ever-changing needs of vulnerable people. While there is the focus on COVID, currently, none of the grants this year have been able to provide the opportunity to invest in program opportunities which, with all due respect, cost much more than $10,000 to invest in. When will those larger grants be reinstated? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We will be announcing fairly soon about what the next round will be, but we will take the member's concerns on board in relation to her particular concerns. I have to say that I think DHS is very good at listening to the sector and seeking their input on these things. Ms COOK Legislative Council Ms COOK: Minister, do you project that the legislated amount from the community fund will be spent this financial year? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Community fund? Ms COOK Legislative Council Ms COOK: From the grants pool, Grants SA community benefits. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We expect that, subject to organisations putting in submissions that are eligible, etc., that we would be able to fund that full amount. Hopefully that answers your question. Ms COOK Legislative Council Ms COOK: Are you able to advise what was the total expenditure from the community fund for the years 2018-19 and 2019-20? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The advice I have is, in relation to Grants SA, that the actual amount spent in 2018-19 was $3.258 million. The actual for 2019-20 is $2.801 million, and the budget for this financial year is $3.070 million. Ms COOK Legislative Council Ms COOK: With respect to this current environment, has the minister considered using it as an opportunity to consult and reset with the sector in terms of how the grants rounds are offered? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I will ask my CE to respond. Ms BOSWELL Legislative Council Ms BOSWELL: We have been looking at and consulting with the sector on a social investment framework, and we will be talking to the sector more in the next little while regarding the next set of grant rounds. Ms COOK Legislative Council Ms COOK: We have seen a list of grants approved from the COVID fund, and I am sure all organisations are very grateful—we have heard from many of them. Is the minister able to supply the committee with a table of COVID-19 grants that were rejected? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We might take that on notice, because we might need to consult with the organisations as to whether they are happy for that information to be released. Ms COOK Legislative Council Ms COOK: Thanks, I would be happy to communicate with you regarding that later. Are you able to confirm for me that the COVID grants that we have been talking about are the amount usually allocated to the community fund? Was there any stimulus or additional money provided from any other source to fund the COVID grants that have been offered during this cycle? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The advice I have received is that the COVID grants came out of the COVID fund. There was other stimulus funding, but not through that particular program. Ms COOK Legislative Council Ms COOK: So COVID grants were funded by a COVID program? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: They were funded out of the normal Grants SA community benefit fund. Ms COOK Legislative Council Ms COOK: Moving to Budget Paper 4, Volume 3, page 89, talking about the Cost of Living Concession. I appreciate that you have given some summary with respect to that. I have a question that relates to two contracts issued to PricewaterhouseCoopers in 2019 that were on the DHS tenders website but have since been removed. The total commissioning value of these reports was $383,608, split into two lots, namely, $135,234 and $248,374. They were for the proposed transfer of energy concessions to retailers analysis. Were both of these projects undertaken, and were reports provided to you by both of those tenders? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We have obviously reviewed these particular programs for service improvements and efficiencies, which is really about shifting from some of the less efficient ways of handling concessions to ensure that things are streamlined for consumers. The 2019 review undertaken by PricewaterhouseCoopers identified that Concessions SA had achieved considerable efficiencies and improvements. This related to transferring an energy concession, which was something that the South Australian Council of Social Services had requested in the lead-up to the election. They had suggested transferring the energy concession administration to retailers rather than it continuing to be administered by Concessions SA. We did look at that in some detail. The improvements that Concessions SA has made to the system have ensured that the improvement that would have taken place by changing that arrangement would have been negligible in terms of the speed of the transaction, but would have come at a reasonable cost. We have introduced a range of other improvements to Concessions SA, which means that customers can now choose SMS notifications and people can do telephone applications. There is an online application for Funeral AssistanceSA, a simpler emergency services levy remission, faster companion card applications, and reissuing concession payments also takes place more rapidly. Ms BOSWELL Legislative Council Ms BOSWELL: We also consulted with SACOSS along the way to make sure that we were fulfilling the needs of the clients that they were concerned about. They were concerned about clients having to call people multiple times, and we have been working through that issue with them as well, because it was considered that the improvements to the speed of the way concessions were paid made it such that a transfer to the energy retailers was not going to benefit the community particularly and would cost additional money. Ms COOK Legislative Council Ms COOK: To be clear, there were two projects. One was for concessions generally, and efficiencies. The other one was for transfer to energy retailers. Which was which? There was one for $135,234 and there was one for $248,374. Ms BOSWELL Legislative Council Ms BOSWELL: Are we in the previous financial year? Ms COOK Legislative Council Ms COOK: We could be, but it is still related to the Cost of Living Concessions. Ms BOSWELL Legislative Council Ms BOSWELL: I have a list in front of me of the consultants in the last financial year. I think that the contracts you are referring to are in the financial year before last year. For the purpose of the financial year 2019-20, PricewaterhouseCoopers has a contract for a consultancy for a review of the screening unit and also we had them do a sort of quality assurance check before we put out the Cost of Living Concessions boost payment, to make sure that we had our processes lined up and we were keeping our audit trails very clear. Ms COOK Legislative Council Ms COOK: What are the values of both those contracts? Ms BOSWELL Legislative Council Ms BOSWELL: For the review of the screening unit, the value is $162,808, and for the review of the COLC it was $17,835. Ms COOK Legislative Council Ms COOK: In terms of the reports, however, from the review of concessions and energy concessions, as far as I can see the numbers are DHS-110 and DHS-110-01. Have those reports been released publicly? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: They were both provided to cabinet, so they would be cabinet-in-confidence, but I can assure the honourable member that they are not very interesting reading. Ms COOK Legislative Council Ms COOK: Prior to sharing those with cabinet, were they shared with anyone outside of the department? Ms BOSWELL Legislative Council Ms BOSWELL: I am advised by the person who was the director at the time that they were consultation disclosures made with both the Department for Energy and Mining and with SACOSS, but the reports themselves were not provided because they went to cabinet. Ms COOK Legislative Council Ms COOK: In the interests of transparency and the fact that they are not very interesting reading, why would they not then just be provided publicly for people to be able to see whether they got value for money out of nearly $400,000? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am advised that there is some risk to the energy retailers themselves because there are some matters that are commercial-in-confidence. Ms COOK Legislative Council Ms COOK: So then the summary that was provided to the Department for Energy and Mining and SACOSS would not have that information in it, I am assuming, if it has been shared. So can the information be shared? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am advised that the consultation with SACOSS was through verbal meetings. Ms COOK Legislative Council Ms COOK: So there was not actually a physical report provided, a summary report? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: No, everyone behind me is shaking their head. We will double-check, so I will take that on notice if you like. Ms COOK Legislative Council Ms COOK: Is it usual for awarded contracts to be removed from the tenders website? Why was this one removed when others are still there? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Sorry? Ms COOK Legislative Council Ms COOK: The contracts that I have said the numbers of— The Chair Legislative Council The CHAIR: Member for Hurtle Vale, I am not sure that that question directly relates to a budget line or the responsibilities of the minister to be— Ms COOK Legislative Council Ms COOK: It relates to the delivery of the Cost of Living Concessions and energy concessions. The Chair Legislative Council The CHAIR: It does, but the management of the tenders website is not the responsibility of this minister. Ms COOK Legislative Council Ms COOK: I am sure she does not mind answering. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We will take that on notice. I will see if there is a particular reason that we can find. Ms COOK Legislative Council Ms COOK: Yes, there are others that are on there, so I just wondered why they had fallen off. I refer you to Budget Paper 4, Volume 3, page 89, Cost of Living Concessions. You provided some updated numbers to what I had, so I thank you for that. The 20-odd thousand that you mentioned, that was a COVID concession number that you said. I have it written down here somewhere. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, 24,540 households receiving the JobSeeker payment receive a $500 boost, a total of $15.98 million. In a separate program, which is the international student one we administer, 3,861 international students receive $500. Ms COOK Legislative Council Ms COOK: Do those numbers that you have just provided sit within the total Cost of Living Concessions provided number in the table of activity indicators, so they would sit within the actual of 183,530? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am advised that the number which appears in the budget paper on that page is the regular COLC payment and does not include the boost. Ms COOK Legislative Council Ms COOK: In South Australia, there are 23,000 carer support recipients, give or take change, and, again, a rounded figure of 66,000 disability support recipients. I, amongst many members, have been lobbied by these 90-odd thousand people in South Australia on those payments who face significantly higher costs during COVID for health and hygiene products and other items and face absolutely greater risk than many others in relation to infection and exposure to COVID, isolation, and dealing with children and adults in their homes with significant behavioural problems, etc. Why did they not get any additional payment from you in respect of cost of living through COVID? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We refer internally, I think, through this process of the COVID-vulnerable who have been disproportionately impacted more than other cohorts of people in our community. The decision to do the COVID boost for people who were receiving a JobSeeker payment was one that was made quite early on; it was quite a strategic decision that we as a government could either provide a lower amount to a larger number of people or we could provide a larger amount to people who were being very significantly impacted. That is why that decision was made by the government. I would also point out that people who were already Centrelink beneficiaries received two separate payments of $750 for people on some benefits. In fact, I think pensioners received both those payments. So the commonwealth government has provided support in that regard. Ms COOK Legislative Council Ms COOK: In respect of these people you refer to, people on JobKeeper received the Cost of Living Concessions and a significant boost in their weekly income, in terms of their supplement payments from the federal government. So, with respect, that does not really respond to the question, in terms of people who are supporting highly vulnerable children and people in their care within their own homes in a period of sustained isolation, requiring delivery of hygiene, health and other products, such as food, etc., who were absolutely impacted and did not receive the additional $500 payments that people on JobKeeper did. Was there any modelling, question or investigation by yourself that could show these people that you made an effort to get them more money? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I need to correct myself: the boost was for JobSeeker, not JobKeeper. The department did provide quite a lot of support to vulnerable families, particularly, through packages and emergency relief, which I have outlined. I am happy to go through all of those again. I have also provided those sorts of details in the parliament to assist families who were vulnerable through that time. Ms COOK Legislative Council Ms COOK: Current state debt is heading towards $30 billion for many projects that actually will not start for some time; that has been widely publicised and acknowledged. I would like to ask where the objection is to— Mr KNOLL Legislative Council Mr KNOLL: Point of order, Mr Chairman: can I ask the member to provide a reference? Ms COOK Legislative Council Ms COOK: It is the same budget line of Budget Paper 4, Volume 3, page 89, regarding Cost of Living Concessions. Thank you, member for Schubert. Debt is heading towards $30 billion, as I said, so where is the objection to providing immediate, one-off support to people who have been doing it really tough? Was there any modelling done on that? Did you seek for any modelling to be done regarding the economic benefits of providing these additional people in South Australia that payment? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think it is worth stating as well that income support is primarily the responsibility of the federal government. Where we can, we have provided additional support. We do that through the Cost of Living Concession and a range of other concessions for people who are on low incomes. I think South Australia, if you compare it with other jurisdictions, provides a greater suite of concessions than a lot of other jurisdictions. This particular COLC boost payment was something where the government quite specifically, as I said previously, had the choice of either providing a larger amount to a smaller number of people who were being impacted, or we could have provided a smaller amount to a larger number of people. As I have also outlined, the federal government has provided particular payments themselves. I think both levels of government have been very supportive of the situations that people have found themselves in in terms of their need for additional support at this time. I am not sure whether it is helpful to compare some groups against others in this way when we have all had our level of need. Ms COOK Legislative Council Ms COOK: Just to confirm in regard to this same budget line, were you lobbied yourselves by anyone in relation to this payment not being provided to that cohort of carers and providers of support in the home? Did you follow up at all with your cabinet members, anyone within your government, as to whether or not you could provide that payment to these people? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think I received a letter from the Hon. Emily Bourke in this regard. I do not recall receiving any other correspondence from anybody else. We also spoke to the commonwealth government in terms of what information they were receiving in regard to payments. Obviously, everybody has had to be quite nimble and respond to changing situations. I have provided a written response to the Hon. Ms Bourke, which in part outlined where the commonwealth was at in relation to those particular payments. Mr KNOLL Legislative Council Mr KNOLL: Can I refer to Budget Paper 5, Budget Measures Statement, Part 2, page 81. Can I ask for the minister to please outline how the government is improving services to children and families who require support to address complex needs? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Certainly. I thank the honourable member for his question. This government is committed to improving services to children and families by ensuring that the right support is available at the right time. A key focus of the Marshall Liberal government is our investment in a new Child and Family Support System (CFSS) to keep families safe and well, so children can thrive. The Child and Family Assessment and Referral Networks (CFARNs) were established in response to recommendations of the Nyland Child Protection Systems Royal Commission 2016 and are prescribed in the Children and Young People (Safety) Act. They were established to deliver better collaboration and coordination of early intervention services and to meet the needs of families whose infants and children are at risk of harm or maltreatment. In March 2019, cabinet approved the implementation of a new Child and Family Support System to improve services to children and families who require support to address complex needs. A key area of system reform involves embedding local level service coordination and service capacity in CFSS, with CFARNs providing the backbone of local coordination in high-priority regions. The CFARNs aim to reduce gaps and duplication, promote information sharing and a common assessment framework, foster strong links and service pathways and provide case management. This government announced earlier this month, as part of our 2020-21 budget measures, that $8.9 million will be provided over the next 3½ years to continue the CFARN program in the metropolitan area and to expand it to the regions, with an additional 10 CFARNs to support at-risk families in the following priority regional areas: Riverland, Ceduna, Whyalla, Gawler, Port Pirie, Kadina, Murray Bridge, Murraylands, the Limestone Coast, Port Augusta, Port Lincoln and Mount Barker. We continue to invest in the CFARN program because the evidence has shown that it is working to improve support to families with a risk of engaging with the child protection system. An evaluation of CFARNs during the pilot stage undertaken by Telethon Kids and BetterStart at the University of Adelaide has validated the value and effectiveness of the program. It found that they are working as intended. They are improving support to families with child protection risk, appearing to halve the deeper contact with the Department for Child Protection, improving system knowledge of families, which is therefore likely to reduce system dysfunction, improve targeting of statutory services and enable a more informed approach to connecting families with relevant supports, and deliver a reduction in the child protection burden. In addition, $900,000 will be provided over 2020-21 and 2021-22 for a trial program known as Breathing Space to provide coordinated support to young women at greater risk of requiring child protection intervention for their current and any future children. The contract was executed with Centacare Catholic Family Services in August. The program targets women under 25 who have experienced or are at risk of repeat removals of children from their care. Ms COOK Legislative Council Ms COOK: I refer to Budget Paper 4, Volume 3, page 82. Do you, minister, or your department operate any discretionary funds? Are you able to supply a list of payments made from these funds over the past financial year and do you have projections for the current financial year? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I do not have a discretionary fund. Ms COOK Legislative Council Ms COOK: That answers that one, does it not? Mr KNOLL Legislative Council Mr KNOLL: I am sure we would all like one. Ms COOK Legislative Council Ms COOK: Yes. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I could have had one. I chose not to. Ms COOK Legislative Council Ms COOK: Was there a particular reason, minister, why chose not to have one? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I just think there are brighter brains than I who sit behind me, put it that way. Ms COOK Legislative Council Ms COOK: I will leave it alone. The Chair Legislative Council The CHAIR: Perhaps that is best, member for Hurtle Vale. Ms COOK Legislative Council Ms COOK: Indeed. Moving to Budget Paper 4, Volume 3, page 84, there is an expenditure line regarding the Restrictive Practices Information System. Can you outline what is planned in regard to the information system? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes. We look forward to bringing a bill before the parliament, honourable member. In the new world that we live in under the National Disability Insurance Scheme, the states are required to have an authorisation regime for restrictive practices. We have not had one in the past, so we will be working towards that and, therefore, this budget has allocated $5.8 million over four years so that we can provide that authorising regime. Our current system for authorising restrictive practices is complex and does not meet nationally agreed principles, so this will assist us to achieve that goal. The budget includes ongoing funding for the authorisation unit within the department, including a senior authorising officer. It is proposed that the unit will: educate NDIS service providers on authorisation processes and provide guidance on authorisation and prohibited practices; oversee the training and accreditation of officers within NDIS providers and oversight of low-level authorisation undertaken by providers; authorise high-risk restricted practices and enable independent review decisions by SACAT; and provide ongoing sector education and training. Does the CE want to add anything to that? Ms BOSWELL Legislative Council Ms BOSWELL: We will be looking to consult the sector very soon on the structure because we need to ensure that what is being proposed works with the Guardianship and Administration Act. We are talking with the Attorney-General's Department and will shortly go out to the sector. I advised the NDS, Peter Hoppo, on the day of the budget and it was welcomed that we were moving towards this. Ms COOK Legislative Council Ms COOK: Will there be any recurrent costs after the original outlay for the system? Do you have any idea of how much that would be and for how long? Ms BOSWELL Legislative Council Ms BOSWELL: Yes, there will be recurrent costs based on the need for staff, the process over time. The budget measure includes some of the operating expenses going forward. But in the first instance, we are setting up the program and then there will be staffing and we are working it out still. It will depend on what the bill is that will eventually be passed by parliament as to what the exact staffing will be, but at least it will include an senior authorising officer and some support staff as just explained by the minister. Ms COOK Legislative Council Ms COOK: Given there are some legislative mechanisms federally now that are governing and dictating how NDIS clients are handled in relation to restrictive practices, do you have a date when you must have all assessments completed on your clients who are in your care? Ms BOSWELL Legislative Council Ms BOSWELL: Are you referring to— Ms COOK Legislative Council Ms COOK: Restrictive practices. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: How does it take place at the moment? Ms COOK Legislative Council Ms COOK: Your assessment processes will need to change. Is that correct? Ms BOSWELL Legislative Council Ms BOSWELL: Are you talking about people in the care of the South Australian government service? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Or all NDIS clients? Ms COOK Legislative Council Ms COOK: Yes, people who are living within the state government. Ms BOSWELL Legislative Council Ms BOSWELL: The restrictive practices regime will apply to all providers across South Australia, not just to the South Australian government. That is the authorising regime. We are going through a process of ensuring that there are restrictive practice behaviour support plans in place for all clients within the service. In terms of a specific date, it would be when we go into a direct relationship with the NDIS in terms of cash payments. At the moment, we are in kind still for group homes. Ms COOK Legislative Council Ms COOK: I might take the opportunity, given this is the longest session, to entertain everyone with a reading of the omnibus questions, if that is okay. The Chair Legislative Council The CHAIR: From my experience so far, you might need to get on with things because it has taken some time. Ms COOK Legislative Council Ms COOK: The omnibus questions are: 1.	For each department and agency reporting to the minister: What is the actual FTE count at 30 June 2020 and the projected actual FTE count for each year of the forward estimates? What is the total employment cost for each year of the forward estimates? What is the notional FTE job reduction target that has been agreed with Treasury for each year of the forward estimates? Does the agency or department expect to meet the target in each year of the forward estimates? How many TVSPs are estimated to be required to meet FTE reductions over the forward estimates? 2.	For each department and agency reporting to the minister: How much is budgeted to be spent on goods and services for 2020-21, and for each of the years of the forward estimates period? The top ten providers of goods and services by value to each agency reporting to the minister for 2019-20; and A description of the goods and/or services provided by each of these top ten providers, and the cost to the agency for these goods and/or services. The value of the goods and services that was supplied to the agency by South Australian suppliers. 3.	Between 1 July 2019 and 30 June 2020, will the minister list the job title and total employment cost of each position with a total estimated cost of $100,000 or more which has either (1) been abolished and (2) which has been created? 4.	Will the minister provide a detailed breakdown of expenditure on consultants and contractors above $10,000 between 1 July 2019 and 30 June 2020 for all departments and agencies reporting to the minister, listing: the name of the consultant, contractor or service supplier; cost; work undertaken; reason for engaging the contractor; and method of appointment? 5.	For each department and agency for which the minister has responsibility: How many FTEs were employed to provide communication and promotion activities in 2019-20 and what was their employment expense? How many FTEs are budgeted to provide communication and promotion activities in 2020-21, 2021-22, 2022-23 and 2023-24 and what is their estimated employment expense? The total cost of government-paid advertising, including campaigns, across all mediums in 2019-20 and budgeted cost for 2020-21. 6.	For each department and agency reporting to the minister, please provide a full itemised breakdown of attraction and retention allowances as well as non-salary benefits paid to public servants and contracts between 1 July 2019 and 30 June 2020. 7.	What is the title and total employment cost of each individual staff member in the minister's office as at 30 June 2020, including all departmental employees seconded to ministerial offices? 8.	For each department and agency reporting to the minister, could you detail: (a)	How much was spent on targeted voluntary separation packages in 2019-20? (b)	What department funded these TVSPs? (except for DTF estimates) (c)	What number of TVSPs were funded? (d)	What is the budget for targeted voluntary separation packages for financial years included in the forward estimates (by year), and how are these packages funded? (e)	What is the breakdown per agency/branch of targeted voluntary separation packages for financial years included in the forward estimates (by year) by FTEs? 9.	For each department and agency reporting to the minister, how many executive terminations have occurred since 1 July 2019 and what is the value of executive termination payments made? 10.	For each department and agency reporting to the minister, what new executive appointments have been made since 1 July 2019, and what is the annual salary, and total employment cost for each position? 11.	For each department and agency reporting to the minister, how many employees have been declared excess, how long has each employee been declared excess, and what is the salary of each excess employee? 12.	In the 2019-20 financial year, for all departments and agencies reporting to the minister, what underspending on operating programs (1) was and (2) was not approved by cabinet for carryover expenditure in 2020-21? 13.	In the 2019-20 financial year, for all departments and agencies reporting to the minister, what underspending on investing or capital projects or programs (1) was and (2) was not approved by cabinet for carryover expenditure in 2020-21? How much was sought and how much was approved? 14.	For each grant program or fund the minister is responsible for please provide the following information for 2019-20, 2020-21, 2021-22, 2022-23 and 2023-24 financial years: (a)	Name of the program or fund; (b)	The purpose of the program or fund; (c)	Balance of the grant program or fund; (d)	Budgeted (or actual) expenditure from the program or fund; (e)	Budgeted (or actual) payments into the program or fund; (f)	Carryovers into or from the program or fund; and (g)	Details, including the value and beneficiary, of any commitments already made to be funded from the program or fund. 15.	For the period of 1 July 2019 to 30 June 2020, provide a breakdown of all grants paid by the department/agency that report to the minister, including when the payment was made to the recipient, and when the grant agreement was signed by both parties. 16.	For each year of the forward estimates, please provide the name and budgeted expenditure across the 2020-21, 2021-22, 2022-23 and 2023-24 financial years for each individual investing expenditure project administered by or on behalf of all departments and agencies reporting to the minister. 17.	For each year of the forward estimates, please provide the name and budget for each individual program administered by or on behalf of all departments and agencies reporting to the minister. 18.	For each department and agency reporting to the minister, what is the total cost of machinery of government changes since 1 July 2019 and please provide a breakdown of those costs? 19.	For each department and agency reporting to the minister, what new sections of your department or agency have been established since 1 July 2019 and what is their purpose? 20.	For each department and agency reporting to the minister: What savings targets have been set for each year of the forward estimates? What measures are you implementing to meet your savings target? What is the estimated FTE impact of these measures? The Chair Legislative Council The CHAIR: With those questions taken on notice the time allotted and agreed for the examination of the portfolio of Department of Human Services has now been completed. There being no further questions, I declare the examination of the portfolio agency of Department of Human Services completed. Are we needing a change of advisers to shift to the portfolio of volunteers? If we are, it would be fantastic for that to happen now. Departmental Advisers: Departmental Advisers: Ms L. Boswell, Chief Executive, Department of Human Services. Ms A. Hayes, Executive Director, Community and Family Services, Department of Human Services. Ms N. Rogers, Director, Strategic Reform Projects, Department of Human Services. Mr N. Ashley, Acting Chief Financial Officer, Finance and Business Services, Department of Human Services. Ms F. Curnow, Director, Community Services, Department of Human Services. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We welcome Fiona Curnow, who is the Director, Community Services. The Chair Legislative Council The CHAIR: Fantastic. The next session runs from quarter past one to 1.45pm. The examination of proposed payments will be in relation to the portfolio of volunteer services. The minister appearing again is the Minister for Human Services. The estimate of payments is as outlined earlier relating to the Department of Human Services and administered items for the Department of Human Services. I advise that the proposed payments remain open for this examination and refer members to the Agency Statements, Volume 3. Minister, would you like to make an opening statement in relation to this portfolio? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, a very brief one, thank you, Mr Chairman. The year 2019-20 has been a difficult year for the South Australian community, from the summer bushfires to COVID-19. The year has also highlighted just how much we need our volunteers. Right across our state, volunteers from all walks of life have yet again stepped up to help and provide crucial support to individuals, families and communities under pressure. South Australians have volunteered to fight fires; rebuild farms and communities; distribute food and practical assistance; look after their neighbours; and give support, care and friendship to those around them. I would like to take this opportunity to formally acknowledge the contributions made by so many volunteers and volunteering organisations throughout the year. Throughout this year Volunteering SA&NT has formally managed registrations from relief volunteers on behalf of the state government. Volunteering SA&NT also worked with community organisations to determine their needs for additional volunteers. The Red Cross Telecross REDi has also been activated by the state government to reach people who may be particularly isolated and vulnerable during the pandemic. Trained Red Cross volunteers ring preregistered clients for a friendly check-in and remind them of important measures to help them cope. It was a great reassurance for families and carers to know that their loved ones are regularly contacted. The challenges of COVID saw many not-for-profits undergo rapid transformation of their people, engagement and service delivery models. The COVID-19 support grants of up to $10,000 have allowed community organisations to continue to operate and adapt their existing programs or to provide new programs or services. The year 2020 has also marked the last year of the first volunteering strategy for South Australia. On 27 August the cosignatories reaffirmed our commitment for a second volunteering strategy and signed a declaration of cooperation. I am pleased to advise that the second strategy will set the vision for South Australian volunteering over the next six years and signpost how we will continue to improve the volunteering experience in South Australia. A statewide consultation process is currently underway, with an anticipated launch date of February 2021. This year, due to COVID-19, the annual volunteers thankyou day was delivered via an online event on 8 June. A special feature was the presentation of South Australia's prestigious volunteer awards. I would like to take this opportunity to acknowledge the award recipients, they are: the Joy Noble Medal to Ms Jennifer Howard, who I understand is known to the member for Hurtle Vale, the founder and CEO of Safe Pets Safe Families; the Premier's Award for Corporate Social Responsibility to The Ghan Kebab House; the Andamooka Community Project Award went to the Archie Badenoch Project; and the Excellence in Volunteer Management Award went to Mr Michael Feszczak, who is the Human Resources Business Partner, Volunteer Management of the City of Onkaparinga. In lieu of a live event, each recipient was video interviewed, providing insights into their motivations and their drive to help. This government is committed to supporting and growing volunteering and fostering a thriving and diverse culture of volunteering in our state. I look forward to the release of the new strategy in 2020-21, and thank all of our wonderful volunteers. The Chair Legislative Council The CHAIR: Lead speaker for the opposition, do you wish to make an opening statement? Ms COOK Legislative Council Ms COOK: No. Again, I wish to thank all department staff and particularly volunteers who always work extremely hard but particularly in the last 12 months they have obviously worked even harder. My question relates to Budget Paper 4, Volume 3, page 86. Within the FTE count, how many people there are specifically allocated to volunteer services? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I might just ask the CE if she could provide a response. Ms BOSWELL Legislative Council Ms BOSWELL: The Community Services branch works across in much more of a matrix model than every individual having a very specific portfolio. However, there is certainly a secretariat to the Volunteering Strategy Partnership Group, as well as someone dedicated to working with the WeDo app. Other FTEs within that division have much to do with volunteers and, obviously, the grants team this year has been very involved in assessing and working through volunteer grants as part of COVID. Ms COOK Legislative Council Ms COOK: Continuing on with the same, how many FTEs are currently allocated to implementing the Volunteer Strategy 2021-27 and are these volunteer administrators, or people working on this strategy, secured moving forward? Ms BOSWELL Legislative Council Ms BOSWELL: It is the essentially the same answer as I just gave, and the staff involved work across—there are not many NGOs that do not avail themselves of volunteers in some form, and all of the staff in the Community Services division work with NGOs of all sorts. There is a lot of involvement with volunteers; it is not necessarily a dedicated individual role for every person. Ms COOK Legislative Council Ms COOK: To be clear: is there not one person allocated to oversee the delivery of the Volunteer Strategy 2021-27? Ms BOSWELL Legislative Council Ms BOSWELL: The Volunteer Strategy is a partnership between the Local Government Association, Business SA and ourselves. We have the executive director sitting on the partnership, and we also have the director responsible for delivery of the service, so the executive of the department is responsible for delivering the strategy. Ms COOK Legislative Council Ms COOK: To clarify: there is not anyone specifically allocated to provide support to those people? Ms BOSWELL Legislative Council Ms BOSWELL: As I said in my first answer, there is a specific role of a person who is— Ms COOK Legislative Council Ms COOK: Yes, sorry. Ms BOSWELL Legislative Council Ms BOSWELL: —dedicated to the secretariat of the Volunteering Partnership Board. Ms COOK Legislative Council Ms COOK: To clarify: that just provides administrative support? It is not strategic? Ms BOSWELL Legislative Council Ms BOSWELL: It provides strategic and policy support as well. Ms COOK Legislative Council Ms COOK: She does, okay, thank you. In relation to the Volunteer Strategy that is currently being completed, have all the aspects of that been ticked off, and are all partners satisfied that the Volunteer Strategy was fully completed and delivered? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Do you mean the previous one? Ms COOK Legislative Council Ms COOK: Yes. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think the partnership board thought that it was valuable. Obviously, the new strategy builds on and matures, and I think it is fair to say that in South Australia we have quite a mature volunteer sector which is very professional, and I think as part of that as well we have to give credit to Volunteering SA&NT, who have been our partners. I outlined in my opening statement the level of support that they provided in terms of matching people who had come forward to help in bushfires and those sorts of things. The new strategy, I understand, is out for consultation, so obviously we will expect some feedback from that, which will be fed into the process going forward. The 2014-20 strategy had four focus areas, which were to invest in the foundations of volunteering, promote and inform the benefits of volunteering, implement leading practice and high-quality standards and progressively adapt through continuous improvement. Ms COOK Legislative Council Ms COOK: On Budget Paper 4, Volume 3, page 87, when do you expect the new strategy to be released in 2021? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: In the first quarter. I think I might have mentioned February in my opening statement. Ms COOK Legislative Council Ms COOK: As a comparison, have any calculations been done as to how much the previous volunteering strategy cost to deliver, versus what you expect the new strategy will cost to deliver? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: In terms of calculating intangible costs, I think it is probably difficult. We often refer in this sector to the benefits volunteering brings. We think the direct costs to government will be much the same under the new strategy as under the old, given that we fund Volunteering SA&NT. There would be some small costs here and there, such as the printing of certificates and those sorts of things, staging of events. It is hard to say, because there are a lot of partner organisations and a lot of organisations themselves involved in this space and we would not have access to knowing what costs they might incur in terms of their volunteering. If you look at some of the organisations, we were just discussing Adelaide University. They have hundreds and hundreds of volunteers across some very focused and well-developed programs, and they would incur some costs in that sense. They often have, particularly for their students, particular programs, which means people engage in volunteering as part of their university course work or contributing towards their degree. One assumes that they would have costs relating to having proper volunteer management processes in place. Ms COOK Legislative Council Ms COOK: On Budget Paper 4, Volume 3, page 86, what is the progress of the Liberal Party's commitment to engage with Volunteering SA&NT and work towards the implementation of a volunteer advocate? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I have had my colleagues confirm with me that there was not a firm commitment that there would be an advocate implemented. It was something that we said that we would look at, something that is a matter of ongoing discussion with the department into how those sorts of functions might be managed going forward. I know that Volunteering SA&NT has concerns about how people who are engaged in volunteering can make formal complaints. We have been looking at a lot of those different issues and ways in which we can address those through particular means. Ms COOK Legislative Council Ms COOK: Keeping on the same page—Volume 3, page 86—certainly my understanding is from the sector that they understood the letter that you sent to them confirmed that an advocate was going to be put into place. They feel that that was a strong election commitment and something that they are expecting. As you would be aware, particularly in the last 12 months, with current traumatic volunteering experiences around the bushfires and COVID, there is more need now to provide that type of support for volunteers within the system. Do you currently have a working group set up to look at this? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The department meets regularly in relation to these matters. As part of our second volunteering strategy, we are looking at options for things that I think some in the volunteering sector would envisage an advocate might look at, which would be, as I said, managing those disputes and governance training, resourcing and any potential changes to legislation. We are looking at the best mechanism to implement those particular things, which I think are the concerns that were raised. Ms COOK Legislative Council Ms COOK: Would it surprise you that people are disappointed that it has taken three years to have this discussion about providing a mechanism for sorting complaints and disputes and improving the support of volunteers? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think the discussions have been ongoing. I have certainly had these discussions with Volunteering SA&NT for some time, and the department also has particular discussions with the sector on these very matters. Mr KNOLL Legislative Council Mr KNOLL: On the same sort of topic, I refer to Budget Paper 4, Volume 3, page 88. Can the minister provide an update on the government's implementation of free screening checks for volunteers, and outline when those free checks first came into place? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: As we know, because it was a bill in this parliament, we were able to in perpetuity ensure that volunteers across South Australia could access free checks. The introduction of the free screening checks took place on 1 November 2018, and the state government estimates that we have saved the South Australian volunteers themselves and their community organisations over $6 million. Under the previous Labor government, volunteer screening checks were $59.40 each. The commitment to abolish the cost is one example of how this government is lowering costs for hardworking South Australians and their families. As the honourable member would be aware, the passing of the screening bill took place in 2019, which means that free screening checks are now enshrined in legislation and it is easier for people in South Australia to volunteer so that the cost of screening does not act as a barrier. In the 2019-20 financial year, the screening unit received and determined 67,744 applications from volunteers, and 51,653 of these were applications for working with children checks. As the honourable member, as an excellent community member, would be aware, it has been a boost for lots of organisations. Talking to people from Little Athletics, it has been of huge assistance to them, because it means that people can access those free screening checks and it has expanded some organisations' volunteer bases significantly. Ms COOK Legislative Council Ms COOK: It is a nice segue because I was going to move onto that very same area myself. I refer you to Budget Paper 4, Volume 3, page 88. What is the current average wait time for a volunteer screening check? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There is no difference between how long it takes for a screening, whether it is a volunteer versus a worker or a student. We do not have an average wait time. That is not the way we measure it. What we measure is actually how many are done within a certain period of time. In 2019-20, the percentage of screening applications finalised within one calendar month was 97 per cent and that is the target going forward. It does fluctuate, depending on the time of the year. The weekly statistics that I show is that the current percentage of people who can expect that their application, regardless of whether it is for a volunteer or other, would be processed within a week would be about 75 per cent, but it does fluctuate depending on the time of year. So within a one-month waiting period—there is probably about 3 per cent over a financial year that may receive that in a three to four-week period. Then there are the more complex assessments, which may take quite a bit longer, sometimes. If there has been slowness through COVID for many reasons—many things have slowed down—we have noticed that during that particular period the ACIC data was much slower, so that would have resulted in some delays for some applicants. Ms COOK Legislative Council Ms COOK: Continuing with the same line, in the table of fees and payments for said checks, there are five types of checks that we can get. In the column for volunteers, there is zero dollars applied for all of them. So do volunteers apply for all of those different types of checks, depending on what they are volunteering for? Do you have a breakdown of how many volunteers apply for what type of check? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I do not think we have the data about how many people apply for multiple checks. There are some, of course, and some would be required to, the ones who are mandated with the working with children check and disability services. The vast majority are working with children checks, that is the largest number. I am not sure that we have a breakdown on volunteers who have applied for multiple checks. There were 67,744 applications that were approved in 2019-20, and of those, 51,653 were for working with children checks. Ms COOK Legislative Council Ms COOK: Continuing with the same line, there was some debate when we were discussing the bill in the early stages in respect of a worry that people would apply for a volunteer check and then just go and work. Have there been any flags raised in respect of people doing this? What is the process currently when people transition to paid employment? Are they being made to get a new check, or can they transfer their volunteer check until it expires? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The exemption was the Santa Claus clause. If you are doing less than seven days of work in a financial year you do not need to apply for a new screening, but if you are working the requirement is that you do a fresh application for the screening, which is important because there are things that are assessed upon application that are not assessed on an ongoing basis. Mr KNOLL Legislative Council Mr KNOLL: To follow up on the same budget line, minister, you cited a figure of 97 per cent of checks being finalised within 30 days. How has that figure, or that KPI, been achieved over time; that is, do we have figures for previous years on what the rates of those checks are within that period of time? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think we can probably get that for the honourable member. Certainly, when we first came in there was a backlog of checks that needed to be done, and that slowed things down considerably. So the KPI for what percentage was done within that one week was lower than it is now. I generally carry that around in my other parliamentary folder, but I do not have that with me at the moment. We will see what information we can get for the honourable member. Ms COOK Legislative Council Ms COOK: You could perhaps have a chat in caucus, or something. In respect of volunteers who are transitioning or working longer than the Santa Claus clause length of time, what is the mechanism to police this or check this or make sure that this is actually happening? Ms BOSWELL Legislative Council Ms BOSWELL: There is an obligation on the employer to check that someone has a screening when they employ them. When they go to have a look, they will be able to see whether or not it is a volunteer screening or, in terms of a working with children check, whether it is valid for paid employment. If it is not valid for paid employment, the employer will be requiring the person to get a paid employment check. Ms COOK Legislative Council Ms COOK: In respect of this obligation, is that the same one that obligated Integrity Care to do checks on their staff when they came to work for them? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: They were working. They were workers, so Integrity Care had a very clear obligation to have their workers screened. It was under the Disability Services Act. Ms COOK Legislative Council Ms COOK: I refer to the same line. Would we be confident, then, that current employers would be doing the right thing and checking all the people who come to work for them and making sure that they get checks done? Are we confident of that? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The obligation is on the employer, as it has been for many years. Ms COOK Legislative Council Ms COOK: I refer to the same line. In respect of modelling that was done prospectively, and in respect of the numbers of volunteer checks that we see being done now, my memory is that we are seeing a lot more than was predicted. Minister, have you made any inquiries as to whether or not people are getting full working with children volunteer screening checks done for roles that really do not need that level of check and could be satisfied by a VOAN check through SAPOL? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There is always potential for overscreening, so we try to make sure that the information on the website is as clear as possible. Organisations will have their own policies as well. I have received correspondence from some members of parliament in relation to organisations that have requirements that are over and above what the legislation says. That is a policy decision that those organisations make themselves. I think the legislation sets out the standards, and organisations can choose to go above that or not, as they see fit. Ms COOK Legislative Council Ms COOK: Going back to the same line, when you were talking about the two different types of checks, disability checks versus working with children checks, what is the main difference between the two checks in terms of the thoroughness or the mechanism by which people are screened? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: They are very similar tests. They both go to the ACIC website. I might ask the CE to respond. She is the lawyer among us, so she knows the details of this inside out. Ms BOSWELL Legislative Council Ms BOSWELL: The main difference is that there is a national agreement associated with working with children checks that allows for the checking of expanded criminal history associated with child protection information. Therefore, there are things associated with child protection information that are able to be reviewed as a result of that. The NDIS screening check, when it starts next year, will also allow for a type of expanded criminal history check. However, the risk assessment done is different for children than it is for people with disabilities. For example, in terms of some minor fraud offences, children do not tend to have assets for someone to defraud them of in white collar crime, whereas people with a disability may well have assets. We therefore put a different weighting on that kind of offence for those sorts of checks. The Chair Legislative Council The CHAIR: With that answer, the time allocated and agreed for the examination of payments in relation to the portfolio of volunteer services has expired. Therefore, there are no further questions and I declare the examination of the portfolio agency volunteer services completed. Sitting suspended from13:46 to 15:00. Membership: Membership: Mr McBride substituted for Mr Whetstone. Mr Ellis substituted for Mr Knoll. Departmental Advisers: Departmental Advisers: Ms L. Boswell, Chief Executive, Department of Human Services. Mr J. Young, Executive Director, Disability Services, Department of Human Services. Ms N. Rogers, Director, Strategic Reform Projects, Department of Human Services. Mr N. Ashley, Acting Chief Financial Officer, Finance and Business Services, Department of Human Services. Mr T. Lovegrove, Director, Screening Unit, Department of Human Services. The Chair Legislative Council The CHAIR: Welcome back everybody. We continue with Estimates Committee B this afternoon. This afternoon we are examining proposed payments in regard to Disability Services. The minister appearing today is the Minister for Human Services. The estimates of payments are as read out earlier in this session in regard to the Department of Human Services and administered items for the Department of Human Services. I advise that the proposed payments remain open for examination and refer members to the Agency Statements, Volume 3. Minister, do you wish to make an opening statement in regard to the portfolio of Disability Services or to introduce your advisers? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes. I introduce for the first time Mr Joe Young, Executive Director of Disability Services and we welcome back Mr Trevor Lovegrove who is the Director of the Screening Unit. I have some opening remarks. Firstly, I am pleased to advise the committee that, as of 30 June 2020, the South Australian government's investment in the National Disability Insurance Scheme is enabling over 36,000 people in South Australia to receive NDIS supports. This means that far more people than ever before are receiving services and supports that they need and are entitled to. Throughout 2020 a major focus has been on the quality of supports and safety of people with disability as well as promoting inclusion, dignity and choice. In response to COVID-19, DHS has faced the challenge of ensuring safe care to people with disability including the provision of essential support services. This has included a focus on the Department of Human Services' own accommodation services which have put systems and protocols in place as well as establishing a facility to support NDIS participants to leave hospital. More broadly, DHS worked closely with SA Health, the non-government sector, the NDIA and the NDIS Quality and Safeguards Commission supporting two-way communication and collaboration and addressing issues as they arise. This work is ongoing. In May 2020, following the knowledge of the tragic death of Ann Marie Smith, the government immediately established the Safeguarding Taskforce to independently examine gaps in oversight and safeguarding for people with disability in South Australia. The final report was released on 3 August. It has identified 14 key safeguarding gaps and seven associated recommendations to the state government and all have been actioned or completed. The government brought forward the expansion of the Adult Safeguarding Unit so that its scope includes vulnerable adults with disability of any age from October 2020. The state budget also includes $1.8 million over three years to continue the work of the Disability Advocate and to support individual advocacy in South Australia. The government has also committed to maintaining the Community Visitor Scheme in South Australia and has developed and signed new information sharing guidelines with the NDIS Quality and Safeguards Commission. I will continue to work with the federal government and other jurisdictions to ensure we have appropriate arrangements under the NDIS for safeguarding people with disability. The 2020-21 state budget includes $5.8 million over four years to establish a restrictive practice authorisation unit within the department. The new system will ensure South Australia is meeting its obligations under national principles for restrictive practices. The authorisation process, to be outlined in legislation, will aim to provide the strongest safeguards for people with disability. DHS accommodation services has also placed a strong focus this year on improving quality, safety and client and customer engagement. In April 2020, we farewelled the last resident from Highgate Park into his new purpose-built accommodation. This was a great move for this individual but also for South Australia, marking as it does the end of an era of institutionalised disability care in our state. Our commitment now is to enable people with disability to live in the community, to have choices and to be included in the life of their community. This commitment is exemplified in the first State Disability Inclusion Plan, Inclusive SA, which came into operation on 31 October 2019. The first action completed under Inclusive SA was the launch of the inclusive play guidelines on 3 December 2019. These guidelines provide a tool for local government, schools, early childhood learning centres and other organisations to improve outcomes for children living with disability and their families and carers. Access and inclusion for people with disability has progressed significantly throughout the year, with state authorities developing disability access and inclusion plans (DAIPs) as required under the Disability Inclusion Act. I am pleased to advise that 80 state authorities published DAIPs by 31 October 2020, which included 25 state government agencies and 55 local councils. DHS is currently preparing the inaugural report on the state plan, which will include progress on all 39 actions. DHS has also continued work associated with the transition to the NDIS, which has included closing the Disability Transition Unit's country offices and supporting the move of remaining clients to NGOs. Domiciliary Equipment Service withdrew from home modifications, wheelchair and seating and on-road repair in early 2020. By December 2020, a non-government supplier will commence delivery of the remaining refurbished and readily available loan equipment services. The equipment program will move out of DES but remain in the South Australian government to provide services to approximately 3,000 state-funded clients each year. The Chair Legislative Council The CHAIR: Member for Hurtle Vale, did you wish to make an opening statement? Ms COOK Legislative Council Ms COOK: No, thank you very much. The Chair Legislative Council The CHAIR: You have the call. Ms COOK Legislative Council Ms COOK: I have some questions in relation to Budget Paper 5, page 80, in respect of advocacy, which you have started to outline in your introduction, and also the Safeguarding Taskforce outcomes generally. Minister, what have you done to communicate all the matters raised in the Safeguarding Taskforce report to the commonwealth government and ensure their delivery? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We have obviously provided the report to the commonwealth. It is an item that has been placed on the Disability Reform Council agenda. The commonwealth had its own report, undertaken by Alan Robertson, a retired Federal Court judge, which had very similar themes at least and recommendations to our task force report. Those matters are ongoing. Ms COOK Legislative Council Ms COOK: Continuing on the same line, minister, are you aware that the federal government is not committing to deliver on all the recommendations made by Alan Robertson? They are in fact just commenting currently on ones that link to the terms of reference for his inquiry. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Could you be more specific? Ms COOK Legislative Council Ms COOK: I am specifically relating my question to the Community Visitor Scheme, which I will continue to do. Are you aware that the federal government has made no commitment in terms of rolling this out more broadly and supporting all people who could require a visit? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am aware that they have not jumped into the space of adopting a community visitor scheme. That has been their position for some time, but we continue to work with them on areas that we think are in the scope of our scheme. It continues to be our position that, in the long term, community visitor schemes sit more logically with the commonwealth now that we have reached the full scheme. Ms COOK Legislative Council Ms COOK: Continuing on the same line, minister, what will you do to ensure that the federal government actually follows through on this and ensures that the full potential scope of a community visitors scheme is delivered for all people in South Australia? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: It is one of a number of matters we have under discussion. The Disability Reform Council has always got a fairly robust list of things that we are working through, and that will continue. Clearly, the federal government has primary responsibility for quality and safeguarding. That has been the case since 1 July 2019, when we were at full scheme. My understanding is that they have adopted other things which are both in the Robertson report and in the Safeguarding Taskforce recommendations which relate to things such as identifying people who are vulnerable, and particularly during COVID they have adopted the practice of telephoning people at home. So they are certainly aware of these issues and are working through them. Ms COOK Legislative Council Ms COOK: Continuing the same line, in respect of the case that you have presented on a number of occasions as to why as a state government you have not broadened the scope to allow for community visitors to visit environments run by non-government entities as well as private homes, the commonwealth government taking the lead role has been one reason and also you have talked about section 109 of the constitution. Given that the advice was provided in February 2018 to a question about what obstructions are in place to delivery of the community visitors scheme across those other areas, have you sought to ask the Crown for advice as to how you could deliver the Community Visitor Scheme across those other areas, including private homes and places run by NDIS providers? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There are a few issues to unpack there. First and foremost, the Crown advice, which we have provided publicly, from 2018 was very clear that the scope of the scheme had to be limited in the way the government has now implemented. The question of private homes, I think, is not one that is something that the task force members were particularly keen on themselves. Given that we had a number of people on the task force with lived experience, they looked at that matter, and I think there is a tension often between what people who do not have lived experience believe might be the answers to things and the people who do have lived experience believe, which is that in implementing such measures we need to be careful we do not undermine the rights that people with disability have fought so hard for. I think it is probably fair to say that there are people with lived experience who would regard the concept of a community visitor scheme coming into their home and checking on their care plans as quite patronising. So in all of these things I think we need to consult very carefully with people with lived experience and other people with experience to ensure we are not winding back things they have fought so hard for. Ms COOK Legislative Council Ms COOK: On the same line, have you made any inquiries with other jurisdictions that do operate within either private homes and/or facilities run under the NDIS such as Victoria as to how they manage to do this without contravening any constitutional issues? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think we need to put to bed this concept that community visitor schemes visit people in private homes in other jurisdictions. The advice that we have is that they do not visit people in private homes in other jurisdictions. Each state and territory will need to take their own legal advice on these matters, and it would be a very brave minister who would expose those visitors potentially to being at risk of being sued or not being covered for injury if they were enabled to follow the scope that they used to follow. Ms COOK Legislative Council Ms COOK: On the same line, so in Victoria and other jurisdictions is it true that community visitors go into facilities run under the NDIS? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: They may well be able to go into facilities under the NDIS, but the scope of a lot of these schemes is quite variable. Some are available to go to, some have a greater focus on mental health than others. There is a wide variety of variance amongst the schemes. South Australia is one of the only jurisdictions that utilises volunteers as part of their scheme, so there is a large variance in terms of how the schemes operate and their scope throughout Australia. Ms COOK Legislative Council Ms COOK: Continuing the same line, are you able to provide the committee with a full report on the implementation of all recommendations of the Safeguarding Taskforce and the time frame at which they have been completed? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We have tried to keep all of that information as contemporary as possible. We can give you a progress report against the recommendations. Recommendation 1 is that the state government communicate matters raised in the report to the commonwealth government with special reference to safeguarding gaps 1 to 9, seeking a response and how these gaps must be addressed as soon as possible. An out of session paper was distributed to ministers—of the Disability Reform Council—on 29 September to note the Safeguarding Taskforce final report and action taken in response to the report. Recommendation 2 is that the state government address the need for vulnerable NDIS participants to have regular health checks. The response is that the chief executive of SA Health has written to the Safeguarding Taskforce in response to this recommendation to advise that this is a commonwealth responsibility, and we have written to the commonwealth as well. Recommendation 3 is that the state government extends the scope of the Adult Safeguarding Unit to include younger adults at risk of abuse prior to 2020-22, commencing with people with disabilities. The response is that the ASU remit to include vulnerable adults with disability over the age of 18 commenced on 1 October. Recommendation 4 is that DHS revisits the information sharing guidelines as they impact on screening of workers and in particular the availability of relevant information from the commonwealth. The response is that the NDIS Commission has executed information schedules with the Health and Community Services Complaints Commission, three with DHS, and that includes the Incident Management Unit, disability and reform, which were agreed on 10 July. This screening unit was agreed on 31 July. The NDIS Commission has also executed information schedules with the Department for Child Protection, the Department for Education, SA Health, South Australia Police and the Office of the Public Advocate. Work continues to progress the schedules with the Coroner of South Australia, Consumer and Business Services and the Community Visitor Scheme. Recommendation 5 is that the state government reaffirms the value of a community visitor scheme as an additional safeguard for potentially vulnerable participants, acting in conjunction with relevant commonwealth legislation. The DHS chief executive wrote to the NDIS Commissioner in response to the independent review handed down on 4 September, seeking to work on progressing recommendations. A meeting was due to occur in the week of 16 November but is being rescheduled due to the COVID restrictions. Recommendation 6 is that the state government assist agencies to better provide for inclusion and to build the capacity for people with disabilities. State authorities were required to publish their individual disability access and inclusion plans by 31 October, and DHS supported this process by establishing an online community of practice to provide clear advice and support for conducting consultations and reinforce legislative requirements. Recommendation 7 is that the state government invest in individual advocacy to improve the capacity to assist individuals with accessing what they need from the NDIS and the community. The responses in the state budget include $1.8 million over three years for disability advocacy, an open invitation to supply was released on 7 September and closed on 8 October, and we expect to announce the results of that shortly. Mr McBRIDE Legislative Council Mr McBRIDE: I refer to disability, question 1, and refer to Budget Paper 4, Volume 3, page 97. Can the minister outline what steps have been taken to improve the quality and safeguarding arrangements for NDIS participants in supported accommodation? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I thank the member for his question. This is very important work the department has been undertaking in its own accommodation services. Over the past two years, DHS has had a focus on improving quality and safeguarding within state-run supported accommodation services. This has resulted in substantial reforms to the overall accommodation services structure and to practices more broadly. Before going into the details of these changes and reforms, I would like to acknowledge the work of DHS staff in these areas and the commitment they have demonstrated in improving the lives of residents in supported accommodation. New initiatives have included: a quality and safeguarding framework, which was endorsed in March 2020; a zero tolerance to abuse and neglect strategy, which was launched also this year after clients were consulted within the service; a quality and practice team was established to monitor and improve practice; team supervisors were placed into homes to provide improved leadership and coaching of support workers; announced and unannounced internal audit site visits of homes were conducted, in addition to visits from the Community Visitor Scheme; consistent training and development for all staff to do their jobs well; steps were taken to improve complaint reporting, including anonymous complaints—options for staff, clients and families; a review was conducted of all restrictive practices to ensure appropriate documentation and orders; and an audit by external providers against NDIS Quality and Safeguards Commission requirements is also being conducted this month. These initiatives have helped to build a solid foundation going forward. We have also been supporting our clients to ensure they receive quality services. That has included a restructure to include dedicated layers of staff for families and clients, capacity building officers to support and empower clients to make their own choices, and quality and safeguarding officers to improve practice within the service. Members may have seen on my Twitter feed that I have met with the people's advocacy, which I think has been very well received and is looking to expand its reach. We also have the CCTV camera pilot, which is still in the planning phase. Ms COOK Legislative Council Ms COOK: I will segue after that statement of claims on to Budget Paper 4, Volume 3, page 94. It has come to the attention of the opposition that, in respect of the 1,200 or thereabouts staff in Disability Services, under half of them have completed advanced manual handling task training in the last three years. Earlier this year, with the highlighted death of Debra Pearce, following complications after her leg was allegedly broken while a registered nurse was moving her on their own, we have been approached by a number of people to say that manual handling training is insufficient, inadequate. Is it true that under half of your disability service staff have not been correctly trained in advanced manual handling of clients over the last three years? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Can I just say at the outset, it would be preferable if the honourable member would cease from using the client's name— Ms COOK Legislative Council Ms COOK: I will not use it again. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Thank you. In terms of the training, my understanding is that there has been a great deal of work go into making sure that all of the training for staff is contemporary and up to date, but I might ask Mr Joe Young to address this in a bit more detail. Mr YOUNG Legislative Council Mr YOUNG: Thank you, minister. The staff have had manual handling training. This is now at another level, so the advanced manual handling training we have stepped up in terms of the training we require for staff, particularly as they go through their compliance, which we do on a three-year rolling basis. They have had manual handling training as part of that. We recently introduced the advanced manual handling as part of that compliance training, which is at another level. A part of the work that we have been doing under the quality and safeguarding improvements is for those staff who are required to do manual lifting. We have brought forward the advanced manual handling training, it is to be completed in a shorter space of time, so not as part of their three-year rolling space but to have that as part of a new training regime. Ms COOK Legislative Council Ms COOK: In the same vein, I take it from that answer that the officer is implying that this is something new. In regard to advanced manual handling, I am well versed with what it is. I attest that this is nothing new and it has been done for a very long time, but currently DHS does not have anybody within its ranks qualified to deliver this advanced training, which is vitally important for people who are unable to move themselves in bed, of which you have a large cohort. A variety of manual handling aids, as well as techniques, are used to reduce traction of people across beds and reduce manual handling incidents. I attest it is not new, but it has simply fallen by the wayside because there is nobody within the department who is qualified to actually deliver this. Is the minister aware of that? Is the minister able to provide any more information about that? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think there are a couple of issues there. The member says that we have a lot of people who do need assistance with moving. There are also a lot of people who are ambulant and can get about by themselves. My understanding of the training space is that there are a lot of providers who are outside of government who are engaged in terms of providing the appropriate training, but I might see if the officers want to provide some more detail as to the specifics. Mr YOUNG Legislative Council Mr YOUNG: We have been delivering manual handling training. Ms COOK Legislative Council Ms COOK: Advanced, sorry. Mr YOUNG Legislative Council Mr YOUNG: Yes, the advanced. As I understand it, the training package for manual handling has been developed by a specialist in this field and has been delivered by an appropriate person in terms of delivering this. As part of the work that we have been doing around improving the space around quality and safeguarding, we have engaged the person who is the specialist in this space to continue delivering this training. Ms COOK Legislative Council Ms COOK: On the same line, has the department gone out to seek somebody to come in from an external source to provide this training, and when will this training start? That is very important. It is quite specific. It is not general manual handling training, it is advanced manual handling training that all staff would expect to have received. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think inherent in Mr Young's reply was to say that it is actually an external provider. Mr YOUNG Legislative Council Mr YOUNG: That is right. We have engaged with somebody who is a specialist in this field and they have been responsible for developing the manual handling training package, as well as instructions, over time. Ms COOK Legislative Council Ms COOK: On the same line, who is delivering this advanced manual handling training? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We will have to take that specific detail on notice. Ms COOK Legislative Council Ms COOK: On the same line, with respect to the incidents that might lead to a patient falling out of bed and injuring themselves and then perhaps, sadly, passing away—I will not say the person—would the minister investigate or know whether or not this particular incident that I am referring to involved a staff member who did not have advanced manual handling training? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I will ask the CE to respond to this. Ms BOSWELL Legislative Council Ms BOSWELL: The incident involved a person who did have the relevant manual handling training. Ms COOK Legislative Council Ms COOK: Sorry, advanced manual handling training. Ms BOSWELL Legislative Council Ms BOSWELL: The person did have the relevant manual handling training. They had been trained in the SafeWork instruction that was relevant. That has been the subject of an investigation that has been completed by the investigation management unit, which is made up of qualified investigators. The director then passed it on to the misconduct team, who assessed it. Without wanting to go into what happened for a particular staff member, that matter has been closed and the matter has been dealt with. Ms COOK Legislative Council Ms COOK: On the same line, with respect to this incident, is the minister aware that the employee in question actually got themselves removed from the Australian Health Practitioner Regulation Agency's (AHPRA) nursing register so that they could not be investigated by that said agency? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: That is a matter for a federal agency to regulate their own members. We undertook our own investigation. Ms BOSWELL Legislative Council Ms BOSWELL: The person was not working as a nurse for our service. Ms COOK Legislative Council Ms COOK: I would like to jump back to advocacy, if I could, just quickly. I refer to Budget Paper 5, page 80. In respect of the financial commitment, does that include the wages of Dr David Caudrey and/or any of his staff? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: As the honourable member may recall, the budget amount that we have had for the independent Disability Advocate has been $200,000 a year. I might just check whether that includes support staff. Ms BOSWELL Legislative Council Ms BOSWELL: It includes some support, but Dr David Caudrey does not work full-time, so there is Dr David Caudrey's salary in there as well as some support. The department also provides some additional support when need be from our own resources. Ms COOK Legislative Council Ms COOK: In respect of Dr David Caudrey, is his contract due to expire and will this be renewed? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am not sure about the details of his contract. I keep telling him that he is like Dame Nellie Melba: we will not let him retire, and beg him to not consider retiring ever, but I am not sure of the details of where his contract is at the moment. Ms BOSWELL Legislative Council Ms BOSWELL: I believe that his contract is about to be renewed, in fact, for a period. Ms COOK Legislative Council Ms COOK: I refer you to Budget Paper 4, Volume 3, page 94. You referred to Domiciliary Equipment Service before in your statement and I believe you said that that the program will continue to be delivered for around 3,000 people. Is that within the government or with an NGO? Could you just clarify exactly how that is happening, because my understanding was that you put it to tender as a whole entity or out for sale as such? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We have a few components to the equipment program, so we might need to just provide you with some more details. Last year, in terms of the Domiciliary Equipment Service, we went through a process to transfer DES as a whole service to the non-government sector. That was not a successful program. The DHS Equipment Program continues to fund service to approximately 3,000 state-funded clients each year and will remain in the government with options being discussed with the Department for Health and Wellbeing. These would be palliative care equipment items, including beds and shower chairs and the like. Following a public tender, we have had a provider selected to begin supplying equipment services to the DHS Equipment Program on 14 December on a three-year contract, with the option of two single-year extensions. Remaining services include home modifications, wheelchair and seating services and on-road repair services, which are being provided by the non-government sector. The priorities in this process are ensuring minimal disruption of services to clients and staff through the change. Does that answer your question? Ms COOK Legislative Council Ms COOK: Thank you, yes. On the same line, have you named the non-government provider? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The non-government provider is ALTER, which is a business unit of Cabrini Health. Ms COOK Legislative Council Ms COOK: In regard to the people who were provided letters from the Domiciliary Equipment Service to say they would no longer be getting services from there, are you confident that everyone who received those letters is very clear about how to seek assistance moving forward with their equipment needs? Have you had any feedback regarding that, or any difficulties from people? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I might just ask Joe Young if he can provide some more details. Mr YOUNG Legislative Council Mr YOUNG: I think the member is referring to the repairs and maintenance, in particular. There was a large number of people who received repairs and maintenance under the NDIS that Domiciliary Equipment Service had been providing. During that process, we actually undertook a really thorough engagement process with our client reference group around the information, as well as doing an initial 50 to get feedback from them. We then provided the letters to the broader group of people who were receiving services. We have also kept the phone line available for clients to ring. Certainly, any feedback that has been coming through there we have been following up with people. We are pretty confident that people are continuing and know an alternative provider in this space. We will continue to monitor that, particularly while DES remains open up until the end of this year, and that change happened in I think August or September, I am pretty sure. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We have also transferred ownership of equipment to individuals themselves. Ms COOK Legislative Council Ms COOK: I have two questions. The officer might need to answer this one. What is the tender number for this particular tender for the outsourcing of the equipment? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think we would need to take that on notice. Ms COOK Legislative Council Ms COOK: Thank you. I refer to the same line in the table, regarding depreciation and amortisation expenses. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Sorry, what page are you on? Ms COOK Legislative Council Ms COOK: I am on the same line on page 94, where it refers to depreciation of equipment, or depreciation in general. Is any component of that a written-off amount for equipment transferred to clients? I understand that clients have received just delivery of equipment. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, we had to go through a process with the Treasurer to ask his permission to transfer them. People are using them, so it makes logical sense to provide— Ms BOSWELL Legislative Council Ms BOSWELL: It is not in that line because that is a budget forward line. Ms COOK Legislative Council Ms COOK: So, to clarify, it is not in that line; it is somewhere else? Ms BOSWELL Legislative Council Ms BOSWELL: The CFO is advising me that that does not include that. The write-off would not come through to depreciation and amortisation; however, it would be in our financial statements. Ms COOK Legislative Council Ms COOK: It would be in the financial statement. Ms BOSWELL Legislative Council Ms BOSWELL: Yes. Ms COOK Legislative Council Ms COOK: Okay. Do we have a value? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, but we would have to take that on notice. I signed a memo, and the Treasurer cosigned the memo to the value of how much we think that amount might be. I do not have the detail in front of me. Ms COOK Legislative Council Ms COOK: Will you take that on notice? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, we will take that on notice. Ms COOK Legislative Council Ms COOK: Thank you very much. In terms of the next area, I move to Budget Paper 4, Volume 3, page 95, where it refers to disability access and inclusion plans. Again, you have referred to some of that in your statement. What would the minister consider to have been an expected or appropriate amount of time for a disability inclusion plan to be publicly consulted on? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: That is an odd question. I got this question in the Legislative Council as well. I think it depends on the client group and the people with lived experience who were being consulted with. What we also learned through the task force is that obviously there are some people who will need to be given more time than others to provide that sort of feedback. It depends on whether somebody has verbal difficulties and whether they have the appropriate equipment at home to be able to translate things so that they are able to be transcribed into an audio file or whether it needs to be done in simpler English. So it depends on the client group. As the honourable member would be aware, people with disability are very diverse. Some people would be able to respond in a very short space of time, and then there would be others with particular diagnoses or functional incapacities that would mean that they would need to have more time allowed. Ms COOK Legislative Council Ms COOK: I refer to the same line. In respect of that, you would appreciate that I was pretty shocked to see that Drug and Alcohol Services South Australia only consulted for three days, given that they are consulting with a group of people who potentially have disability compounded by substance abuse issues and, potentially, mental health problems and a whole range of things. Would the minister undertake to speak to the responsible minister about that and bring an answer back about why there was only a three-day consultation with that particular group of people, which I think is pretty unreasonable? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We can certainly do that. Ms COOK Legislative Council Ms COOK: Sorry if I missed it—same line—how many plans have been completed? How many are still to be completed? What is the total number of plans that you expect? How many do you think have not even been consulted on as yet? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: All the ones that have been published should have been consulted on. Ms BOSWELL Legislative Council Ms BOSWELL: It is a requirement. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, it sort of goes without saying. As far as being captured by the act, there were 80. That does not mean that there are other organisations that are not captured by the act that might also choose to implement a DAIP. So there were 25 state government agencies and 55 local councils, and then there were eight state government agencies that were not captured by the act who chose to publish. One state government agency not captured by the act published their DAIP after 31 October. Twelve state government agencies not captured by the act are currently developing a DAIP. Two local councils published their DAIP after 31 October. Eleven local councils did not meet the time frame but are continuing to develop their DAIPs. Three councils advised they did not meet the deadline due to the impact of COVID because, I understand, two of those are in bushfire-affected areas. Eight are expected to publish DAIPs in either November or December 2020. Most are currently undertaking final approval processes. The remaining three have advised that they may not have their DAIPs published until early 2021. I think we also need to commend the Local Government Association because they did provide significant support to assist councils. Some councils have really got some very good practices, and they have been able to assist others that needed some support in that endeavour. Overall, it is probably quite positive, but there are some who are still lagging. Ms COOK Legislative Council Ms COOK: On the same line, are you able to supply a tabled list so there is a comprehensive list of who needs a plan so that we can refer to that? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think we can probably put that on the website under the Access and Inclusion. Ms COOK Legislative Council Ms COOK: On the same line, why did you change from not requiring the plans to be gazetted? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: In order for local government DAIPs to be gazetted, there was a very significant cost involved in that process. It was a cost per page. The councils requested that they not be required to gazette, and we thought that was fair and reasonable as long as they can publish them by other means. Ms COOK Legislative Council Ms COOK: Is there a particular person responsible to review the DAIPs from agencies—is it the role of someone particular—and provide support? Ms BOSWELL Legislative Council Ms BOSWELL: We do provide support through our Disability Inclusion Unit, and we are working through developing a communities of practice to provide additional assistance to people. Obviously, this is the first round. There is work in terms of trying to bring people more and more up to speed as this program develops over time. The director of the Disability Inclusion Unit is responsible for assisting agencies to make sure that they comply with the legislation. That does not mean that they review everybody's individual plan and approve it. As a reporter gets the state plan, the actions of the various DAIPs will be reviewed. Ms COOK Legislative Council Ms COOK: On the same line, is Ms Kelly Vincent, who was the co-chair of the independent task force as a disability adviser, involved in this process? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Kelly Vincent has been part of our inclusion planning. Can you just describe her role a little bit more accurately? Ms BOSWELL Legislative Council Ms BOSWELL: Kelly Vincent is part of the Disability Inclusion Unit, and she helps promote disability access and provides advice on our own disability access approaches. She is in that team. I cannot tell you exactly what every person in the agency does, but she is involved in that team and that team is responsible for providing advice on DAIPs and how to improve access and inclusion throughout South Australia. Ms COOK Legislative Council Ms COOK: On the same line, on what date was Ms Kelly Vincent appointed to that position? Was that a competitive recruitment process? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We will have to take that on notice, I think, unless the CE is happy to answer. Ms BOSWELL Legislative Council Ms BOSWELL: I am happy to answer it. I do not have the specific date on me. I know that I asked Ms Vincent to work in the Disability Inclusion Unit in the lead-up to getting disability inclusion access plans created. I did so quite deliberately because she has quite a significant profile. I did not run a merit-based process for that, but it is a contract, and I think she clearly has a very broad following and access within the community that supports that appointment. It is a policy advice appointment. The Chair Legislative Council The CHAIR: With that answer— Ms COOK Legislative Council Ms COOK: A final question in the last 30 seconds, sir? The Chair Legislative Council The CHAIR: No, the time has expired unfortunately. I do need to be stringent in that regard. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I can give you an answer on the specialist— Ms COOK Legislative Council Ms COOK: The advanced manual handling training? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes. The advanced manual handling training is Alister Morton. Ms COOK Legislative Council Ms COOK: He is currently doing it? Ms BOSWELL Legislative Council Ms BOSWELL: I believe so, yes. The Chair Legislative Council The CHAIR: The time agreed and allocated for the examination of proposed payments in the portfolio of Disability Services has now expired, therefore there are no further questions. I declare the examination of the portfolio agency Disability Services completed. Membership: Membership: Ms Michaels substituted for Mr Gee. Departmental Advisers: Departmental Advisers: Mr M. Buchan, Chief Executive, South Australian Housing Authority. Ms B. Hallsworth, Executive Director, Governance and Strategy, South Australian Housing Authority. Mr N. Symons, Chief Financial Officer, South Australian Housing Authority. The Chair Legislative Council The CHAIR: For the member for Hurtle Vale's benefit, any questions that she was not able to get to can be put through to the assembly paper as previously mentioned at the start of the day. Ms COOK Legislative Council Ms COOK: No problems. The Chair Legislative Council The CHAIR: We move on to the portfolio of the Housing Authority and affordable housing, two separate portfolios. The minister appearing today continues as the Minister for Human Services. The estimates of payments are as previously noted relating to the Department of Human Services and administered items for the Department of Human Services. I advise that the proposed payments remain open for the examination and refer members to the Agency Statements Volume 3. I call on the minister to make an opening statement and to introduce her advisers. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: To my left, we have the Chief Executive of the South Australian Housing Authority, Mr Michael Buchan. We have behind us Ms Belinda Hallsworth, who is the Executive Director of Governance and Strategy, and Mr Nick Symons, who is the director of finance. To make some opening remarks, we have certainly faced some challenges in 2020 in South Australia, with multiple bushfires occurring during the 2019-20 fire season and the COVID pandemic. I would like to acknowledge my parliamentary colleagues who had those fires in their electorates, the member for Narungga and the member for MacKillop. Before I go any further, I would like to take this opportunity to thank the caring and hardworking South Australians who have worked and continue to work tirelessly to assist those in need during these events, both on the frontline and behind the scenes. The willingness of staff and volunteers to jump in and help others, often spending time away from their families and loved ones, speaks volumes to the character of those in our community. The state government acted swiftly to respond to these events and continues to support ongoing management and recovery efforts. The South Australian Housing Authority has worked collaboratively with other government agencies and non-government organisations, assisting with emergency responses and addressing housing and accommodation needs arising from the events. We continue to monitor the current situation and will act as needed. The 2019-20 fire season saw an unprecedented number of relief and recovery centres—six relief centres and three recovery centres—established due to multiple bushfires across the state. Two recovery centres are still operating, in Parndana and Lobethal, to support people affected in those communities. Recovery staff in Lobethal and on Kangaroo Island are providing case management to those most severely affected by fires in partnership with other services. They are expected to continue to be open until March next year. The recovery centre teams are working in partnership with local recovery coordinators to build resilience and independence within affected communities and connect clients with localised supports that will continue once the centres close. This government's rapid and strong COVID-19 response for rough sleepers enabled an unprecedented number of rough sleepers to be housed in a short amount of time. We committed $8.2 million to responding to homelessness during COVID-19, and we provided commercial accommodation for people who were rough sleeping or who did not have safe accommodation through the COVID-19 Emergency Accommodation Rough Sleeper (CEARS) response. Over 250 rough sleepers transitioned into longer term housing options with support packages. The authority worked closely with Aboriginal communities, SA Health and SAPOL to assist Aboriginal people wanting to return to their communities. Appropriate quarantine accommodation was arranged to ensure people got home safely. While the CEARS response has been effective, an opportunity to provide greater support to some cohorts was highlighted. This government has subsequently committed $6.3 million over two years from 2020-21, and $2.3 million of this will be spent on the redevelopment of the Holbrook public housing site at Brooklyn Park to provide additional security and amenities for 18 supported accommodation units. Onsite care and case management will be provided to assist tenants to transition to sustainable independent housing. With Aboriginal people representing a significant proportion of rough sleepers in the Adelaide CBD and 55 per cent of rough sleepers housed through the CEARS response identifying as Aboriginal or Torres Strait Islander, the response highlighted the need for targeted and tailored housing support for Aboriginal elders. There has been $4 million in grant funding committed for the delivery of 40 targeted long-term housing outcomes in Bedford Park for Aboriginal elders. The government has also moved quickly with measures to boost the economy in the housing sector. We brought forward $10 million in March 2020 from our $75 million capital maintenance budget to be spent by the end of this year as a COVID-19 stimulus package. As at 21 October, 91 per cent of maintenance works have been completed, with $9.1 million of the $10 million expended. As most people are aware, in December last year the government released the state housing, homelessness and support strategy, Our Housing Future 2020-2030. This strategy provides a pathway for social and affordable housing in South Australia over the next 10 years through key projects and initiatives led by the South Australian Housing Authority in partnership with the housing industry and the housing and homelessness sector. I would like to update the committee on the progress of some of these key initiatives. Firstly, the specialist homelessness and domestic and family violence system reforms, the new model with four geographically-based alliances and a separate statewide domestic and family violence alliance, will create a contractual environment that supports collaboration, flexibility and innovation. Alliances will have collective ownership, responsibility and accountability for service provision. The reforms seek to improve responses and outcomes for people at risk of or experiencing homelessness, with government and non-government organisations combining their skills, assets, experience and information across alliances. After a series of briefings and consultation with the sector, on 16 November the Housing Authority opened a tender to establish five alliances to service the complex and evolving needs of its clients experiencing or at risk of homelessness across South Australia. The tender will close on 25 February next year. The alliance model does not result in reduced funding. Funding across the system will be maintained. The goal is to make sure that the funding is better spent more effectively at a whole-of-system level to provide better services to vulnerable South Australians. Another highlight of Our Housing Future is the Affordable Housing Initiative, which will deliver approximately 1,000 new home ownership opportunities for low to moderate income earners by 2025. In addition, under the housing stimulus package the South Australian Housing Authority is constructing 100 new homes to help more South Australians achieve home ownership while supporting jobs and local construction businesses. The 100 homes located across the state are scheduled to be built by early to mid-2021, with the majority to be sold as affordable. The Neighbourhood Renewal Initiative will renew concentrations of aged South Australian Housing Trust assets over a five-year program. Under this initiative we will work with builders and developers to develop a number of projects across the metropolitan Adelaide area, which will encompass a mix of social, affordable and market housing and provide significant stimulus to the residential construction industry. The government is investing $75 million over 10 years to address the public housing capital maintenance backlog and to improve sustainability and energy efficiency of public housing, which started in July 2020. The strategic outcomes are to improve amenity, serviceability, safety, operating efficiency and appropriateness of public housing stock. The benefits include improved quality and increased value of assets; prolonged usable life of assets; reduced carbon emissions; and improvement to common areas of group sites, including paving, public lighting and security. In line with Our Housing Future 2020-2030 a new 10-year Aboriginal housing strategy is being developed to improve housing outcomes for Aboriginal South Australians. This is being guided by the Aboriginal Advisory Committee, which was established to inform the South Australian Housing Trust on these matters. Significant community consultation has been undertaken to ensure the engagement process captures the voices of Aboriginal people, and it is due to be released in April next year. The Chair Legislative Council The CHAIR: Lead speaker for the opposition, did you wish to make an opening statement? Ms COOK Legislative Council Ms COOK: No, thank you. On Budget Paper 3, page 81, how much is Mr Gary Storkey remunerated as the Chair of the SA Housing Authority? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: He would receive payments in line with the standard state government presiding member fees, which are that a presiding member receives $70,759 per annum. Ms COOK Legislative Council Ms COOK: That is roughly double that of the previous Chair of the SA Housing Trust. Along with that, does he receive any other non-financial benefits? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I might ask the CE if he wants to provide some further details. Mr BUCHAN Legislative Council Mr BUCHAN: The chair is also a member of the Audit, Risk and Finance Committee, and the remuneration of that committee, from my recollection, is some $5,000. Ms COOK Legislative Council Ms COOK: Ten thousand for the chair or presiding member. Mr BUCHAN Legislative Council Mr BUCHAN: That is correct. Ms COOK Legislative Council Ms COOK: So is the minister aware that Mr Gary Storkey also has a government credit card and he has used this government credit card to pay for Qantas Club membership as well as car parking? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, I am aware of that. Ms COOK Legislative Council Ms COOK: Is the minister aware of Premier's circular 16, remuneration for government boards, and the commissioner's determination 3.2, allowances and reimbursements? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Look, this is the usual Labor open— Ms COOK Legislative Council Ms COOK: No, it is following the rules; that is what it is. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: —book exam thing where you have something in front of you that I do not. Ms COOK Legislative Council Ms COOK: Okay. On the same line, can the minister explain, in regard to Mr Storkey claiming reimbursement and using his credit card—because under FOI we have received receipts for this—whether or not he has been asked to reimburse those amounts which have been claimed? Because under 13.1 of the commissioner's determination it states that reimbursement of expenses which are clearly the board member's responsibility, such as car parking, childcare expenses, which I do not think he has claimed, but we will check, are not to be provided. Will the minister ask him to reimburse? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I will check what the rules are and follow that one up. Mr McBRIDE Legislative Council Mr McBRIDE: My question refers to Budget Paper 5, page 132. Can the minister outline how the funding outlined in the state budget for bushfire recovery through the South Australian Housing Authority has supported families getting back on their feet? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I thank the honourable member for his question and acknowledge the good work he did with the people of Keilira—hopefully I have pronounced that correctly. I get in a lot of trouble if I do not. The South Australian Housing Authority leads the emergency relief functional support group which is responsible for establishing and managing relief and recovery centres following an emergency event. The 2019-20 fire season saw an unprecedented number of six relief and three recovery centres established due to the multiple bushfires across the state. As I mentioned in my opening statement, we still have recovery centres operating in Parndana and Lobethal to assist those communities. The recovery staff in Lobethal and on Kangaroo Island are providing case management to those who have been most severely affected by the fires, in partnership with other services. Outreach temporarily ceased during COVID-19 restrictions but recommenced in July. Services continued within the centres over the phone and throughout the year. The recovery centres are expected to be open until March 2021 to assist the affected communities on their road to recovery. The recovery centre teams are working in partnership with local recovery coordinators to build resilience and independence within the affected communities, and connect clients with localised supports that continue post closure of the centres. I would like to thank all of the local recovery coordinators who have worked across the state during these challenging times for our local regional communities. Ms COOK Legislative Council Ms COOK: On Budget Paper 3, page 81, has SAHA engaged an external organisation to oversee the 250 homes and walk-up flats project? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The answer from my officers is no. Ms COOK Legislative Council Ms COOK: On the same line, under what tender or process or role has Capisce, the quantity surveyors, been engaged in regard to these two projects? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Is that one of the consultants that the agency has used, that you are referring to? Ms COOK Legislative Council Ms COOK: What is their role? Mr BUCHAN Legislative Council Mr BUCHAN: If it is okay I will take that on notice. I imagine that they would be providing specialised services in terms of the delivery. By way of background, we have our own internal project management but we do not pretend to have the skills necessarily of the private sector. We do not engage all of those skills within the organisation because it would not be efficient at the time so we will often outsource things like engineering, surveying services, and other technical services to provide support for projects, including land identification, potential costs and things like that. But as to that particular consultant, I will certainly go back and review it and determine what their scope of works was. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Marketing and sales I think is another area that is often contracted out. Ms COOK Legislative Council Ms COOK: On the same line, and in respect of this, while you are finding out what they are doing, it would be prudent to find out when that happened, how much it cost, and what the process was to engage them, whether it was a competitive tender process. You said just now that you thought that you generally did use external contractors for various things. My advice is that this is a deviation from normal practice in terms of what they are doing. I do not know their full scope so I am not being tricky, but I understand that this is not usual in terms of these types of projects because they are not massive projects. There is skill generally, and has been in the past, in order to manage this so I am wondering what changed around this time to necessitate their engagement. Those questions would probably all be on notice because you are not aware of the use of Capisce anyway. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We can get the small details about what that particular one involved. Ms COOK Legislative Council Ms COOK: In regard to one of the walk-up flat projects, I am interested in Mellor Court about which you have spoken before. I am not asking for a run-down on it. I understand why, and the benefits to the community within Mellor Court for the works that have been undertaken. I am just wondering, is the work there completed and how much has been spent in respect of perhaps the area of flooring, for example? Have all the floors been recovered, and how much did that cost? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Mellor Court has a reputation which is unenviable. It has had a range of social challenges over the years. I am not sure if the honourable member has actually been to any of these sites— Ms COOK Legislative Council Ms COOK: Yes, several. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: —but they are a bit rugged at times. There are things like the external laundries where, particularly at Mellor Court, people have been squatting or been there for nefarious purposes, so we have been removing the external laundries and some of the carports, and some other really strange construction things. We could not work out what they were, whether they were for stashing wheelie bins or the like—pretty terrible stuff. Things that I think have been really important for tenants going into the future have been refits inside each of the dwellings. I am not sure whether there were roof replacements at that site, but certainly the one at Parkside has had a roof replacement, which has enabled us to put solar panels on there. A lot of tenants now have their own washing machine, which has been supplied to replace the external laundry situation, replacement of kitchens and bathrooms—a whole range of things, including repainting and repainting externally. The Parkside site has also been rendered, new awnings have been installed and a lot of landscaping done, too. When you remove a lot of these external structures, which are not really serving a particular purpose, that enables much more attractive landscaping, which improves the amenity for the tenants but also improves the safety, not just because you have removed the sites where people might be there for nefarious purposes but it enables line of sight and improved lighting. At a number of sites we have implemented patrols, and those are not just the three walk-up flat sites we have talked about frequently. Perhaps the CE would like to talk about some of those other sites that have had additional support for similar reasons. Mr BUCHAN Legislative Council Mr BUCHAN: To a large extent the three sites, being Mellor Court, Bonython and Yeomans, have been identified as part of that additional budget stimulus measure, which was some $10 million and was worked as a trial and a way to ensure that these sites function better. We have identified another 11 sites where we are also undertaking works that are similar to the work we have done in advance, particularly pertaining to the security issues of the individual sites and certainly to increase visibility. A lot of the security by a design-type element—CPTED I think the police refer to it as—has been rolled out. The budget provided for within Mellor Court was $3.5 million. To date we have spent some 60-odd per cent of that and are working through it. We are also looking at our scope across all of them. There are a number of proposals as part of our broader management and maintenance across the entire portfolio to ascertain whether it has achieved all the outcomes, and whether we need to do additional works to really leverage and close off any gaps we may have identified through the development process. The learnings we can take from that we can then take into our asset planning and roll out across the remainder of the portfolio. Ms COOK Legislative Council Ms COOK: On the same line, with respect to Mellor Court, is the minister aware of any plans or any current activity with regard to ripping up the new vinyl flooring that has been put in place and replacing it with floating floor and using part or all of Mellor Court for student accommodation? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: No; we are all looking a bit quizzically. Ms COOK Legislative Council Ms COOK: Will the minister follow that up and bring back an answer? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, we can follow that up. Mr BUCHAN Legislative Council Mr BUCHAN: If I can enlighten, in some circumstances tenants have made their own improvements and will actually choose to put in things like floating floors and things like that, if they seek our approval, but I am not aware that that was specifically within the scope of the nature of the updates we have commissioned ourselves. Ms COOK Legislative Council Ms COOK: Continuing on, with respect to SAHA in its entirety, since March 2020 I have been advised that a range of people have departed the organisation from a number of different levels, citing some toxic culture, specifically issues around bullying. Is the minister aware of any of this? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: No. Ms COOK Legislative Council Ms COOK: No? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: No, I am not aware that anybody has raised that, either verbally or in written form, with me. Ms COOK Legislative Council Ms COOK: Is the minister aware, or can she find out, whether there has been a larger number of people leave, particularly in SAHA's central office, compared to last year—this year compared to last year, 2019-20 compared to 2018-19? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: In the central office? What is that referring to? Ms COOK Legislative Council Ms COOK: Riverside. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Riverside: we can look into that, but I think it is worth bearing in mind, too, that there has been a TVSP program across government, so there may well have been some departures related to that, but that is across government. Ms COOK Legislative Council Ms COOK: This would also be the same line. I am keen to understand what division most people have left from, or if there is a division within SAHA where more people have left than others, and whether they were senior staff, like ASO7 and above. Again, I have asked about the comparison, and I am wondering if there is a disproportionate number of women who have left. The Chair Legislative Council The CHAIR: Member for Hurtle Vale, your questions are now bordering on hypothetical. I think perhaps it may be better to try to add some more detail, if you have it, to the questions, rather than their being so broad that they are consequential to each other. Ms COOK Legislative Council Ms COOK: They said that they would need to get back to me. She did not have that knowledge, so I am asking a range of them that she could just put on notice and get back to me. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Of course, we will see what we can do. Ms COOK Legislative Council Ms COOK: I can give one piece of information in relation to this, from the same line. The Chair Legislative Council The CHAIR: Yes, if it is phrased as a question. This is not a time for statements. It is questions, it is estimates. Ms COOK Legislative Council Ms COOK: I recently submitted an FOI and asked very clearly for documents, emails, memos, briefings, correspondence and any other documents relating to bullying and harassment by Andrew Atkinson to any South Australian authority staffing member, and I was told that there were 20-plus documents available, none of which would be released to me. They came up with that search on that particular person around bullying and harassment. That is why I am asking these questions, asking for any information regarding that culture and what might have happened, and whether that in fact may have led to the requirement to put on additional project management from external sources, because the skills are simply not there. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think the honourable member at times has a very vivid imagination. Ms COOK Legislative Council Ms COOK: Really? I am not very good at imagining things. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We will see what we can get, but bearing in mind that there are processes within and across government, we take advice from the Commissioner for Public Sector Employment. Once again, I would ask her not to name people. She may have heard particular rumours, but I think it is always preferable that people not be named, that we protect individuals and their reputations, because if we were not there, then it is hard for us to make those judgements. Ms COOK Legislative Council Ms COOK: On the same line, clearly the Commissioner for Public Sector Employment has not been involved in any investigations recently regarding culture or employment matters within SAHA. Is that correct? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think there are surveys that are done. That is a very operational question. There is a range of things that exist across the public sector. I do not necessarily have line of sight into a lot of those things. I am not sure whether the CE has anything to add at this point. Mr BUCHAN Legislative Council Mr BUCHAN: No, I have nothing to add at this point. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Okay. Mr ELLIS Legislative Council Mr ELLIS: I have a question originating from Budget Paper 5, page 134, specifically the budget line, Support for rough sleepers. Can the minister outline how the $13.6 million in that budget line is being used to reduce homelessness and will continue to help vulnerable South Australians? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I thank the honourable member for his question and state that yes, the response for rough sleepers has been swift, enabling an unprecedented number of rough sleepers to be housed in a short amount of time. I think it is instructive for people to also examine the Adelaide Zero data that they keep. We have traditionally managed to house about 10 people a month through that particular program. As a result, in a short space of time, we have managed to provide accommodation for 250 people through that program. The budget includes some $7.3 million over two years to provide for the CEARS response and that program accommodated some 546 rough sleepers during the pandemic. All participants who are eligible and maintained accepted support—that is these 252 rough sleepers—were transitioned, as I said, with a 12-month support package, which is going to be very useful for them as they go through their journey. This has included linking people up with necessary support services and long-term support to be successful in their tenancy. The response also included assisting 60 vulnerable Anangu women and children from the APY lands through Baptist Care at their Mylor camp. It was utilised by Anangu women and children who predominantly lived in Adelaide but whose houses were overcrowded with visitors from the APY lands, which made the children and women more vulnerable to COVID-19. The budget will provide funding for specialised accommodation that provides a greater level of support for vulnerable people, including Aboriginal visitors, through the upgrade of the Holbrook walk-up flat site on Marion Road in Brooklyn Park for some 18 support accommodation units, which will provide support to approximately 60 rough sleepers each year. People housed there will be provided with support over a three to six-month period to increase their independent living skills and secure the services they require before transitioning to independent living. There are also 40 long-term housing outcomes at Bedford Park for Aboriginal elders at risk of homelessness. A $4 million grant will be provided to the Aboriginal Community Housing Limited upon completion of the development, and dwellings will be leased to Kaurna elders as community housing properties. We think these are very important initiatives, which will assist people who might otherwise have chronic homelessness needs. Ms COOK Legislative Council Ms COOK: I refer you to Budget Paper 3, page 81, and Budget Paper 3, page 49, in respect of the Office of Homelessness Sector Integration. In addition to Mr Ian Cox, how many FTEs are allocated to this office and at what level are those FTEs? Mr BUCHAN Legislative Council Mr BUCHAN: I understand that there is approximately a dozen people who are actually within that office and on average they are ASO-5 and above. Ms COOK Legislative Council Ms COOK: On the same line, who is actually setting the direction of the homelessness sector reform? Who is responsible for setting the direction? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: It is a very collective approach. It was something that the sector had asked us for. The honourable member might be aware of some of the comments that I have made in this chamber before in relation to the fact that particular leaders in the homelessness sector had suggested that this new model was a very effective way to operate and that had been used successfully in Chicago. It has operated quite successfully over there. We have been on this journey for quite some time. We have had the group which has been shaping this process up until now and now that we are at the point of where we have now released the tenders, the reforms will continue. Ms COOK Legislative Council Ms COOK: On the same line, are all those positions that you referred to in that Office of Homelessness Sector Integration currently filled, and are they permanent or casual or contracted people? Are all positions filled? Mr BUCHAN Legislative Council Mr BUCHAN: The positions are filled and they are public servants. Ms COOK Legislative Council Ms COOK: On the same line, in regard to the homelessness reform, is Mr Ian Cox on the SAHA executive committee? Does he attend all of the meetings that SAHA conducts in relation to homelessness? Mr BUCHAN Legislative Council Mr BUCHAN: Yes, he does, from my perspective. Ian does not sit on the executive management group of the organisation; however, he is commonly invited to attend those meetings to discuss them whenever there is an issue associated with homelessness. He also attends the board meeting to discuss all the issues associated with papers and directions of the homelessness reform process. Ms COOK Legislative Council Ms COOK: In respect of Budget Paper 3, page 49, continuing on with homelessness, last week, when the state went into lockdown for six days, minister, did you raise the need with the Premier or the health minister to escalate the homelessness options immediately? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We have discussions at cabinet, and the honourable member would be aware that I cannot discuss cabinet decisions. That is probably all I can say on that matter. Ms COOK Legislative Council Ms COOK: I refer to the same line. During that period, how many additional people who are categorised as homeless, either on the by name list or not, were placed in hotel accommodation? Mr BUCHAN Legislative Council Mr BUCHAN: During that period, we had 70 requests for emergency accommodation, of whom 29 were rough sleepers. Ms COOK Legislative Council Ms COOK: Were 29 people placed in hotel accommodation? Mr BUCHAN Legislative Council Mr BUCHAN: Yes, that is what I understand from what is in front of me. Ms COOK Legislative Council Ms COOK: What happened to the other people who requested it? Mr BUCHAN Legislative Council Mr BUCHAN: No. For clarity, 29 of the 70 who were housed were rough sleepers. Ms COOK Legislative Council Ms COOK: So 70 were housed, and 29 were rough sleepers and the others were people who asked for support to get accommodation during that period. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: From what I understand, the request came in through the emergency accommodation assistance program. Some of them would have been through the domestic and family violence specialist providers and a range of other outlets Ms COOK Legislative Council Ms COOK: How many of those people were Aboriginal? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I do not think we have that data here. Ms COOK Legislative Council Ms COOK: Continuing, last week I received a cc email from Mr Buchan, an email to Shelter SA regarding the CEARS program. In the letter, Mr Buchan states: We have also ensured that people who have public housing allocations which cannot be accessed during lockdown and have no alternate housing options, are able secure accommodation. What exactly does that mean? Mr BUCHAN Legislative Council Mr BUCHAN: At any one time, we have a number of allocations that have been made to people through that process. What that effectively means is that, as a result of the lockdown, people were not able to move around, so we could not have removalists moving, we could not have individuals moving and we could not have our staff going between offices and setting people up. So during that period we effectively deferred those allocations, or those entries into those homes, that individuals had been allocated to. To the extent that they could not stay in their existing accommodation, they were provided with emergency accommodation for that period. Ms COOK Legislative Council Ms COOK: Given that Aboriginal people are not allowed to travel back to their lands or to Yalata, and the hotel accommodation, I understand, is predominantly for people on the by name list, were Aboriginal people from the lands included in, or proactively offered, any specific care arrangements during the period of restriction once this lockdown was announced? Was anything proactively done to support Aboriginal people? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think probably the best way to answer it is with a general response in that there is a range of homelessness services that operate throughout the state. They were declared as essential workers and continued to operate. As we know, there is a large proportion of people who are a part of the homelessness system at any one given time who identify as Aboriginal. Clearly, those services were continuing to operate during that time and providing support as necessary. Ms COOK Legislative Council Ms COOK: Can I clarify two things. The number 29 that you gave before, is that the number of people specifically provided CEARS accommodation and the others are just generally being reached out from another organisation, or are they all classified under the CEARS program? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There is no CEARS program, but there is the emergency assistance program that operates all the time. All of the providers are very familiar with the process in terms of how to register people for the program and how to access support. Ms COOK Legislative Council Ms COOK: Again, asking about the Aboriginal cohort, were any SAHA staff who were trained in language or have First Nations language, particularly Pitjantjatjara language, sent out into the field to proactively communicate with people of the lands who have found themselves in Adelaide during that lockdown period last week? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: SAHA staff, if I can use a bit of poetic licence, and the CE will correct me if I am wrong, are generally office based. I think the honourable member might need to ask the specialist homelessness providers whether they have that sort of specialist advice. I am not sure whether it would be appropriate for SAHA staff to be suddenly engaged in activities that they are not regularly engaged in, because most of them are involved in either supporting people who are existing tenants within the system or assisting people with private rental applications and the like. They are not what I think one would consider to be the frontline service workers in the way that a lot of the non-government frontline services are. Ms COOK Legislative Council Ms COOK: On the same line, I understand that SAHA does have employees specifically with language skills, who are trained and that is their job. Were any of those people activated to go out into the field last week once lockdown was announced? Was there any response, particularly for Anangu? Mr BUCHAN Legislative Council Mr BUCHAN: Absolutely, SAHA makes it a point to ensure that we have a significant population of employees who are both Aboriginal people but also with particular skills, including language skills. Those employees, however, are engaged essentially in the housing system, not in the homelessness system. So those staff would essentially support people who are in housing, who are at risk of losing their housing, by going out and providing support to them in their existing dwelling. Equally, they would be providing support to them upon being awarded a house and going into a dwelling and working through the processes with them to ensure that, from a very clear language point of view, there is no confusion, that they understood the nature of the arrangements that they were entering into. They do not work on the frontline in terms of providing outreach services from the street, such as Neami, which is, if you like, the primary city non-government organisation that provides significant outreach across the city to go and visit people. It is not the role of the staff that we have employed internally. Ms COOK Legislative Council Ms COOK: I might just jump quickly to a question on Budget Paper 3, page 75, regarding capital investment programs. Is it true that the SA Housing Authority projects that social housing numbers will reduce over the next five years? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think what the honourable member goes to is the viability sales that were put in place by one of her former treasurers. When we came to government—and I apologise to the honourable member because some of her colleagues have heard this before—I think it is fair to say that the public housing system was very poorly managed. There was a lack of financial viability across the organisation and a whole range of strange policies, which if anyone could explain to me they would be doing really well. We are projecting to reduce from the peak sales under the previous government in 2014, which numbered 582 properties. We are continuing to reduce the number that we have, with a goal to reduce that to— Ms COOK Legislative Council Ms COOK: It is about total numbers, not sales. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Our goal is to try to reduce the number of properties being sold to support the organisation, which is quite a stark policy change compared to the previous government, because we appreciate that it is harder to obtain new properties in this system than it is to sell old ones. The Chair Legislative Council The CHAIR: With that answer, the time allocated and agreed for the examination of proposed payments in relation to the Housing Authority and affordable housing has expired, therefore there are no further questions. I declare the examination of the portfolio agencies Housing Authority and affordable housing completed. Membership: Membership: Ms Hildyard substituted for Ms Michaels. Departmental Advisers: Departmental Advisers: Ms F. Mort, Director, Office for Women. Ms L. Boswell, Chief Executive, Department of Human Services. Ms N. Rogers, Director, Strategic Reform Projects, Department of Human Services. Mr N. Ashley, Acting Chief Financial Officer, Finance and Business Services, Department of Human Services. The Chair Legislative Council The CHAIR: For the next half an hour until 5pm the proposed payments to be examined relate to the portfolio of the Office for Women. The minister appearing is the Minister for Human Services. The estimates of payments are as outlined earlier in proceedings relating to the Department of Human Services and administered items for the Department of Human Services. I advise that the proposed payments remain open for examination. I refer members to Agency Statements, Volume 3. Minister, I invite you to make an opening statement in regard to this portfolio and perhaps for the benefit of the committee to introduce your advisers. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Thank you, Mr Chairman. We have a new adviser, Fiona Mort, who is the Director of the Office for Women. The other officers you will have seen before, so they need no further introduction. I am delighted to provide an opening statement in relation to this part of the portfolio. During 2019-20, we have continued to make significant progress on our 2018 election commitments which illustrate our focus on addressing domestic, family and sexual violence. I am pleased to advise that we have met the majority of our election commitments or they are well underway, including: continuing our commitment to consultation through domestic violence round tables; providing new crisis accommodation beds for women; commencing a trial for perpetrators, which will see them actively engaged with services and other assistance, including accommodation so that women and their children may stay in their home when it is safe to do so; extending the Domestic Violence Disclosure Scheme trial and making this an ongoing part of the early intervention landscape in South Australia; ensuring that the personal protection app will be part of an ongoing response to keep women safe; and continuing to roll out safety hubs across the state. Murray Bridge and Berri are already operational, and a further five are currently in development in Mount Barker, Gawler, the Limestone Coast, Whyalla and Port Augusta. We also have a strong focus on primary prevention, with the Office for Women currently developing a statewide primary prevention plan in consultation with a number of key stakeholders, including the National Council of Women, YACSA and the Australian Refugee Association. The South Australian government continues to engage with the commonwealth on the fourth action plan of the national plan. As announced in October 2019, the state government has also committed almost $1.9 million over three years to contribute to the new national sexual violence prevention initiatives and the continuation of Stop it at the Start. Responding to the increased risks associated with the COVID-19 pandemic has been a major focus throughout 2020. The federal government acted quickly by providing $150 million in funding to bolster responses to domestic and family violence across Australia. South Australia received $2.4 million in 2019-20 to ensure South Australian services are supported to continue providing outstanding service during this difficult time, which they have clearly done. This funding has been directed towards perpetrator interventions, brokerage packages, a targeted communications campaign and workforce upskilling. A website, www.breakthecycle.sa.gov.au, has also been launched, which acts as a one-stop shop for all domestic violence information in South Australia. In 2020-21, we received a further $6.9 million. Work is currently underway to determine the allocation of this funding. It is imperative that we do not just focus on women and their children and removing them from their homes. Perpetrators must also be held accountable. This includes removing them, rather than women and children, from homes when a crisis occurs and supporting men to change their behaviour. Funding has been provided to the Men's Referral Service and Don't Become That Man locally to provide support services to men at risk of becoming perpetrators or concerned about their current use of abusive behaviours. During 2020-21, we have continued to consult with the business sector to finalise the Women's Leadership and Economic Security Framework. We are also continuing to progress actions under Committed to Safety, the South Australian government's framework for addressing domestic, family and sexual violence. The first annual report on progress is now available on the Office for Women website. The Chair Legislative Council The CHAIR: For clarity, the lead speaker for the opposition is the member for Reynell? Ms HILDYARD Legislative Council Ms HILDYARD: Yes. The Chair Legislative Council The CHAIR: Did you wish to make an opening statement? Ms HILDYARD Legislative Council Ms HILDYARD: No, thank you. The Chair Legislative Council The CHAIR: That being the case, I call on members for questions. The member for Reynell. Ms HILDYARD Legislative Council Ms HILDYARD: Thank you to the minister and your advisers. I refer to Budget Paper 4, Volume 3, page 90, and specifically to the program summary in relation to expenses, income and full-time employees. What is the number of current full-time employees at the Office for Women? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I will ask the director if she is happy to take that. Ms MORT Legislative Council Ms MORT: Thank you. In 2020-21, there are 18.6 full-time equivalent positions supporting the Office for Women. Of these, 16.5 are based in the Office for Women and the remaining 2.1 reflect the notional appointment of support and back-of-house services to the Office for Women from the Department of Human Services. Ms HILDYARD Legislative Council Ms HILDYARD: How does that number compare with the previous year? Ms MORT Legislative Council Ms MORT: The reduction from the previous year is because of the cessation of two positions that were internally funded from the department related to safety hubs. Ms HILDYARD Legislative Council Ms HILDYARD: Has the Office for Women used external contractors in the past financial year? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think I would need to ask the director if she can respond. We might need to take that on notice. Ms MORT Legislative Council Ms MORT: We might need to take that on notice. Ms HILDYARD Legislative Council Ms HILDYARD: I might add the next question because you might want to take it on notice, too, and that is: how much did the contracting of external providers cost in that reporting period? Ms MORT Legislative Council Ms MORT: Yes. Ms HILDYARD Legislative Council Ms HILDYARD: I continue to refer to Budget Paper 4, Volume 3, page 90, specifically to dot point 3 under highlights 2019-20 and dot point 1 under targets 2020-21, both in relation to safety hubs. How were the locations for the new safety hubs identified? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Broadly speaking, through our round tables. As the honourable member is probably aware, we had as part of our election commitments that we would look at extending the safety hubs The very successful Women's Safety Services effectively operates as a particular model of safety hubs. We had statewide consultation, which took place within the first 30 days; it was a scramble, but it happened. We then decided that the round tables were a really excellent way to engage with communities and to seek from them information and details about how services operate in their area and how safety hubs could be applied in the various models. So there are different models. The Murray Bridge site is very much a volunteer-driven one. The one at Berri is more of a services hub for women and children to access professional services. Is there anything we can add to that? Ms MORT Legislative Council Ms MORT: Thank you, minister. As the member asked, the decision around the locations was driven by the round table's and the advice from workers in the area, and the models were identified by further consultation with them. The priority focus initially was on regional locations outside of the metro area, given that Women's Safety Services' Mile End hub connects across the metropolitan region. Ms HILDYARD Legislative Council Ms HILDYARD: Exactly how much additional funding is being provided to services and other support agencies to be part of these hubs, and exactly what resources are allocated within the Office for Women to support those hubs? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: That might be quite difficult to answer, because each of the hubs operates differently. I know, for instance, that the one we opened in Murray Bridge we provided some capital funding, and it effectively is a community centre that already exists. With the Berri one it was more a question of ensuring that the right service mix was available through that particular site. So I am not sure whether there is— Ms HILDYARD Legislative Council Ms HILDYARD: So was their additional funding provided for each of the safety hubs? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We can identify what funding we have provided, such as the capital works and other funding. Ms HILDYARD Legislative Council Ms HILDYARD: Did they both receive funding? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Did the Berri one receive funding? For infrastructure, yes. Ms HILDYARD Legislative Council Ms HILDYARD: And what about for ongoing operations of the hubs for either? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We have been clear in relation to the safety hubs that they needed to be quite lean. There was not any election commitment funding attached to that particular commitment, so we have been managing to beg, borrow and steal money for—I am not sure if the honourable member has actually been to the Murray Bridge site; I was there before and after, and it was a dramatic difference. That site certainly needed some upgrades to make sure that there was the capacity for people to have quiet rooms and quiet spaces for contemplation and those sorts of things— Ms HILDYARD Legislative Council Ms HILDYARD: So just so— The Chair Legislative Council The CHAIR: Member— Ms HILDYARD Legislative Council Ms HILDYARD: Sorry. I thought you had finished. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: —if they were having a difficult time. I think in relation to the next rounds of safety hubs there will be some capital, but there is also the support through the Women's Information Service in terms of training of volunteers, which is on top of that. I am not sure that there is a particular budget line that we can attach to that. The Chair Legislative Council The CHAIR: Member for Reynell, just in terms of process in the committee, for me to be able to switch between members and to give everyone an opportunity, if you could just wait for the call after each question is answered, that would be fantastic. The member for Reynell. Ms HILDYARD Legislative Council Ms HILDYARD: Thank you. Sorry, I am just rushing, because we only have a very short time. Just so I am really clear, there is not any ongoing funding provided to the safety hubs? I have been looking for it in the budget, and I cannot find it, so I am presuming it is not actually there. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: In terms of an FTE allocation on ongoing basis, no, that is not something we have—and obviously the Office for Women has provided support, and there would have been expenses associated with determining sites and providing support to volunteers and managing all of those processes going through, which is not going to appear in a budget line. Ms HILDYARD Legislative Council Ms HILDYARD: What funding will be provided to other hubs—not just in terms of initial capital or infrastructure upgrades but ongoing funding? Is there a commitment to providing ongoing funding for any new hubs? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: No, not a budget allocation, no. That has never been the— Ms HILDYARD Legislative Council Ms HILDYARD: Yes, thank you. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: It was not the election commitment and we have been very clear through the consultation processes. Ms HILDYARD Legislative Council Ms HILDYARD: How many hubs will the government create? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think we have outlined the next round that we are continuing to roll out. The ones that are operational now are Murray Bridge and Berri. The next ones will be Mount Barker, Gawler, Limestone Coast, Whyalla and Port Augusta. I will ask the director if she can add to that. Ms MORT Legislative Council Ms MORT: In addition to the locations that the minister has named there will also be a rollout to Port Lincoln and Port Pirie, and we are working in terms of the APY lands and the site that SAPOL is actually the lead for, and there have obviously been some delays around that in relation to COVID, etc. Ms HILDYARD Legislative Council Ms HILDYARD: Will hubs be created in the outer southern suburbs and the outer northern suburbs? Ms MORT Legislative Council Ms MORT: As we have advised previously, we are looking to consult with the women in the south and the organisations in the south. We were planning to do that earlier this year but obviously COVID occurred, so we are looking to do that around February/March next year. As the minister has indicated, there is no additional funding for the hubs, it is about how we enable services to be delivered better or be improved or for access issues to be addressed, and support the local community around that. The early intervention hubs, which are the WIS model, are the ones where communities have identified the need to connect and support people in the community—families, friends, workers, etc.—to intervene as early as possible and to seek advice through volunteers, etc. That is the extension of the WIS. We are not clear what the model in the south is actually going to look like, but we have committed to doing a consultation early next year. Ms HILDYARD Legislative Council Ms HILDYARD: If you are located in an area without a DV hub or any prevention services, where can a woman—who is not in immediate danger but beginning to experience DV—go for face-to-face support? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There is a range of options. As has been described, women's safety services operate across south Australia, and there is also a range of services located in other areas. Ms MORT Legislative Council Ms MORT: There are a number of services available. There is a national 1800RESPECT line that operates 24/7 Ms HILDYARD Legislative Council Ms HILDYARD: Yes, but face-to-face, though. Ms MORT Legislative Council Ms MORT: It is not necessarily just for crisis. There is the DV crisis line that can connect women—obviously that is at a crisis point. There is the Women's Information Service as the first point of contact to connect women with support services in their local area. There is also a range of services operating through organisations such as Relationships Australia, and other sorts of NGOs that operate that we are connecting them to. If a woman is concerned about what is going on and is unsure, or her family member or colleague is, we have the domestic violence disclosure scheme that they can apply to. That is now ongoing, as the minister indicated, to find out and we can connect them to support services through that. Ms HILDYARD Legislative Council Ms HILDYARD: Moving now to page 90 in relation to the 'Ask for Angela' campaign. Exactly what funding has the government contributed to the 'Ask for Angela' campaign? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think we will have to take that on notice because it is actually in the Attorney-General's portfolio. Ms HILDYARD Legislative Council Ms HILDYARD: My next series of questions relate to sentences 1 and 2 in the paragraph under the title 'Description objective' on page 90. What is the department's specific job creation strategy for women in terms of the objective around enabling women to equally participate in employment? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There is a range of things that are taking place. We have talked about the women's leadership and engagement strategy which we are continuing to work on. Clearly, there is a lot of work going on in Minister Pisoni's portfolio as well in terms of—I think it is also worth monitoring the response in South Australia to COVID and how well South Australia is recovering in a business sense. My understanding is that we have more people in full-time employment than we had this time last year. In addition, people who have been underemployed and have been seeking more hours are able to, and there would be a lot of women in that area. A large number of apprenticeship and trainee programs have been rolling out, many which specifically target women. One of these examples is the Women in Civil program, which provides a civil-ready induction and professional mentoring, empowering career options in SA, and that includes a project for women who are domestic violence survivors to equip them with particular skills and support them on a pathway to employment and participation. South Australia's bespoke programs are delivering nation-leading results across many key areas and demographics, and that demonstrates that the 45 years and over age group increased by 83.3 per cent, and women apprenticeships and traineeships increased by 22.6 per cent. So, there is a range of areas. We also look at the employment statistics and hours being worked. The response has been patchy. Some sectors have been more affected than others. Some of the areas that are quite heavily feminised, such as in the education area, have actually been doing very well. I think it is hard to pick out particular cohorts because, in a sense, it has almost been a sector-by-sector response. There has been specific support from the state government to support a range of industries, which the honourable member would be aware of, including payroll tax relief, grants and the like. When we drill down there are other areas where there has been specific industry support. I think we would rather be in South Australia than in most other places. Ms HILDYARD Legislative Council Ms HILDYARD: Noting that women are more than twice as likely to be engaged in insecure work than their male counterparts, with recent data showing that 22 per cent of women work less than 20 hours a week compared with just 10.6 per cent of men, how does the budget specifically meet the objective of addressing equality for women in employment, and what specific jobs targeting women will be delivered through the budget this financial year? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Can the honourable member provide a reference for her statistics? Ms HILDYARD Legislative Council Ms HILDYARD: At the top of page 90 it states: The Status of Women program supports the full and equal participation of women in the social, political and economic life of the state. Priorities include addressing domestic, family and sexual violence, equality for women in every aspect of life, and women's employment and leadership. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Sorry, what I meant were the particular statistics you are quoting on underemployment? Ms HILDYARD Legislative Council Ms HILDYARD: From multiple sources. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Are they national? Ms HILDYARD Legislative Council Ms HILDYARD: They are national, yes. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: They might not be relevant to South Australia. Ms HILDYARD Legislative Council Ms HILDYARD: I will rephrase the question, or I can find another statistic. I suspect that it will be easier to rephrase the question. Noting that women are over twice as likely to be engaged in insecure work, including here in South Australia, how does the budget specifically meet the objective of addressing equality for women in employment, and what specific jobs targeting women have been created for delivery through the budget for this financial year? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Has the honourable member put this question to the minister for employment? Ms HILDYARD Legislative Council Ms HILDYARD: I thought you might be specifically interested in that. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I have provided some responses in response to this, and clearly— Ms HILDYARD Legislative Council Ms HILDYARD: Is that your response? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Well, clearly, there are areas in which women are doing much better than male employment, quite frankly. Ms HILDYARD Legislative Council Ms HILDYARD: So what jobs will be created for women specifically through this budget this year? What jobs? The Chair Legislative Council The CHAIR: Member for Reynell, you have asked your question. Please let the minister respond in silence. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There is a range of apprentices— Ms HILDYARD Legislative Council Ms HILDYARD: I guess I was asked a question also, so I am just trying to— The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There is a range of apprentices and employees. We are also seeing through the construction industry that there is a greater tendency to employ women through that area as well. There is a range of ways in which we are supporting all South Australians. Women will benefit through some of those more than in other areas. Obviously we know that, for instance, the childcare sector is highly feminised. In dentistry, my understanding is that there are a large number of female graduates. We can talk about healthcare practitioners, retail and a range of areas in which women are specifically benefiting from a range of policies of this Marshall Liberal government. Ms HILDYARD Legislative Council Ms HILDYARD: How many jobs specifically for women will be created through this year's budget? How many? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think the honourable member probably has a fundamental difference in philosophy to my party, in that it is not the government that creates jobs, it is the private sector. Ms HILDYARD Legislative Council Ms HILDYARD: So is there a number in the budget in terms of prediction, a target for jobs to be created for women? Is there any reference whatsoever in the budget for job creation strategies targeting women? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The honourable member is clearly asking a question that she should put to the employment minister. Ms HILDYARD Legislative Council Ms HILDYARD: I thought you would be interested. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I am very interested in it, and it is something that I monitor all the time, but I am not the minister for employment. Ms HILDYARD Legislative Council Ms HILDYARD: How is the department addressing modern slavery in South Australia, an issue most commonly found to impact women? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: My understanding is that the federal government has recently had an initiative in relation to this matter. Slavery is essentially a matter that is more likely to sit within the Attorney's portfolio, but I am advised that the National Action Plan to Combat Modern Slavery is still being finalised. It is expected to align strategically with the current National Plan to Reduce Violence against Women and their Children, and it will be a framework to take into account in developing the next national plan to reduce violence against women. In particular, the national action plan on modern slavery will retain a focus on women and girls as victims and survivors of modern slavery, given the disproportionate impact on females. The commonwealth will invite Border Force to present to officials at a future meeting, and so we expect that we will be able to provide further information on that. I wonder if the director has anything that she is able to add to that particular— Ms HILDYARD Legislative Council Ms HILDYARD: Do you think the New South Wales government— Ms MORT Legislative Council Ms MORT: I will just add a few comments to that. Obviously, we are aware of the issue. As the minister has indicated, I sit on the senior officials group for the National Plan to Reduce Violence against Women and their Children. We will be working in terms of that national action plan and then looking at what we implement in South Australia. Ms HILDYARD Legislative Council Ms HILDYARD: Do you believe that diversity in decision-making contributes to the achievement of equality in every aspect of life, as your objectives at the top of page 90 state? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I have a sense of memory coming back from the last two estimates questions, but yes, of course I do. Ms HILDYARD Legislative Council Ms HILDYARD: How does the lack of female representation in your government and in your cabinet reflect the diversity needed to make good decisions that improve equality? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I refer the honourable member to my estimates response for the last two years and wonder if she has a new line of questioning that she might have thought up, given that she has had additional time to think about it. Ms HILDYARD Legislative Council Ms HILDYARD: Sure. Has the Office for Women provided advice to the government more broadly in relation to crisis accommodation and general housing insecurity for South Australian women impacted by domestic violence? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The Office for Women is the policy unit within government in terms of a whole range of policy advice. Obviously, the housing sits within the South Australian Housing Authority as they are providing the funding for a range of these matters, but the Office for Women has a very close working relationship with the South Australian Housing Authority. Ms HILDYARD Legislative Council Ms HILDYARD: Why was the Premier's Women's Directory axed? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: The directory has not actually been highly utilised for some time. In fact, there is a system that sits within DPC called BoardingCall, which is much more highly utilised, so we determined that we would transition that particular service across to there. That will expand the number of women available for any of those searches, and we think it will be providing a much better service going forward. Ms HILDYARD Legislative Council Ms HILDYARD: How many women— The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Sorry, we had not finished. I was just going to invite the director to add to my comments. Ms MORT Legislative Council Ms MORT: The decision was made because of a reduction in usage of the Premier's Women's Directory from searches and also a reduction in women actually applying to be on the directory. With the advent of BoardingCall, it has a greater capability to support a range of different reporting methods as well as provide women centrally into a whole range of processes, so we transitioned all the women who wanted to over to BoardingCall and we continue to work with the Department of the Premier and Cabinet on ensuring that we promote that. Ms HILDYARD Legislative Council Ms HILDYARD: Exactly how many— The Chair Legislative Council The CHAIR: With that answer, sorry, the time has expired, member for Reynell. The time agreed and allocated for examination of payments in relation to the Office for Women has expired. Therefore, if there are further questions, they can be submitted through the processes outlined at the beginning of proceedings today. Ms HILDYARD Legislative Council Ms HILDYARD: We did start at 4.33pm. The Chair Legislative Council The CHAIR: Well, there is an introductory statement at the beginning of every session that has been common practice, unfortunately, member for Reynell. I declare the examination of the portfolio agency Office for Women completed. Departmental Advisers: Departmental Advisers: Ms L. Boswell, Chief Executive, Department of Human Services. Ms F. Curnow, Director, Community Services, Department of Human Services. Ms N. Rogers, Director, Strategic Reform Projects, Department of Human Services. Ms K. Hawkins, Executive Director, Youth Justice, Department of Human Services. Ms A. Hayes, Executive Director, Community and Family Services, Department of Human Services. Mr N. Ashley, Acting Chief Financial Officer, Finance and Business Services, Department of Human Services. The Chair Legislative Council The CHAIR: With everybody in place, I do not think there are any new faces, unless I am mistaken. The portfolio that we will be examining for the next 30 minutes, concluding at 5.30pm, is the portfolio of youth services. The minister appearing is again the Minister for Human Services. The estimate of payments is as mentioned earlier today in relation to the Department of Human Services and administered items for the Department of Human Services. I advise that the proposed payments remain open for examination and refer members to Agency Statements, Volume 3. I call on the minister to make an opening statement if she wishes, and to introduce her advisers, but I do not believe that will be necessary. Minister. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Yes, you have met all of these advisers previously. The government shares a vision with the community for a South Australia where every young person can learn, connect, grow and reach their fullest potential. Our aim is that young people have necessary resources, opportunities and support to achieve their potential and lead productive and fulfilling lives. This will build strong futures for them and for our state. On 17 April this year, the government launched Strong Futures, the SA Youth Action Plan for 2020 to 2023. This three-year action plan coordinates and enhances efforts across government agencies and key stakeholders to provide young people with real opportunities, now and for their futures. Strong Futures is a culmination of hundreds of young people's voices, identifying the big issues that affect their lives. The plan commits to making a real change in four priority areas: 'earn and learn', to ensure that young South Australians are ready for work and life; 'fair and inclusive', which will assist our young people to be included and reach their potential; 'wellbeing and environment', helping young people to be safe, healthy and resilient; and 'connect and grow', making sure that young South Australians have every opportunity to be engaged and have influence. The plan supports continuing collaboration and partnerships across government, the youth sector and with other stakeholders to implement practical, coordinated strategies that improve outcomes for all young people. As we all know, 2020 has brought many new challenges. Young people have been heavily impacted by the COVID-19 pandemic, including through disruptions to education and employment, as well as through social isolation. Accordingly, the first phase of the Youth Action Plan has been pivoted towards projects that respond to the challenges of 2020 and the impact on young South Australians and the people, services and systems that support them. These include additional resources in key organisations to assist in meeting the recovery needs of young people; a one-off, youth-led COVID-19 recovery grants program administered by the Local Government Association of South Australia with councils commencing projects from 1 November; and a specific sector training project, Principles of Practice, in partnership with the University of Adelaide. In addition, the government has continued to maintain existing programs, sponsorships and community funding for youth-focused work. As we navigate this challenging year, it remains vital to ensure young people remain connected to social and economic supports that keep them on pathways to achieving their goals and potential. The government has made significant commitments in this regard in the 2020-21 budget. This includes $32.9 million over four years to support 750 additional traineeship and apprenticeship places in government agencies and funded projects, including 150 places in DHS accommodation services. This significant investment will equip many young people to move into employment opportunities in areas that are expanding and diversifying. They will result in real jobs. The government has also provided, through the state budget, $5.7 million in payroll tax relief for employers who take on a new apprentice or trainee. I note the significant investment in the budget in the consolidation of youth services into a single site at Goldsborough Road. This will mean that all children and young people in custody will benefit from contemporary, state-of-the-art facilities that will assist their rehabilitation and enhance their wellbeing. The Chair Legislative Council The CHAIR: Lead speaker for the opposition, do you have an opening statement? Ms COOK Legislative Council Ms COOK: No. I just want to say that I am really pleased to see the continuing downturn of numbers of young people in detention for any reason whatsoever. The younger they are in, the longer they are in and the more likely they are to be in as adults. So the trend over recent decades has been extremely promising, and I thank all staff for their commitment in regard to that. I refer to Budget Paper 4, Volume 3, page 87. You have referred to the Youth Action Plan, minister. On what date did consultation on the draft Youth Action Plan close, and how many submissions were received as part of that process? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: There was a range of consultation that we went through in order to shape the final plan, including one where, from memory, we had a weekend where we had 40 or 50 young people who had nominated themselves and were randomly selected to work through that. For the other consultation, I might ask Fiona Curnow if she can go through that for us. She has all those details. Ms CURNOW Legislative Council Ms CURNOW: Thank you for the question. Can I confirm that you are asking about the dates for the consultation. Ms COOK Legislative Council Ms COOK: Yes. Ms CURNOW Legislative Council Ms CURNOW: We asked for an online engagement on YourSAy from 9 July 2019 to 2 August 2019. The Youth Panel nominations closed on 29 July. On 2 August at 5pm we had a closing date for stage 1 for developing the Youth Action Plan—this is all our online YourSAy conversations. The youth survey closed on 2 August, and the Youth Panel workshop was on 10 August, which is the weekend that the minister is referring to, when the young people came together over 40 for two days. Then, on 31 October 2019 at 5pm, the feedback on the draft that the young people pulled together closed on YourSAy. Ms COOK Legislative Council Ms COOK: So that is the initial consultation—sorry, I said 'draft'. The draft was released to people who were involved in the consultation. What date was that released, and how many people provided a submission regarding the draft? What date was the actual plan released? Ms CURNOW Legislative Council Ms CURNOW: I will have to take on notice the amount of submissions that were received. We can certainly get that for you. I am not sure what date you mean for the plan closing. Can you remind me? Ms COOK Legislative Council Ms COOK: The draft Youth Action Plan was put out well after consultation. You prepared the work, you put it out and you asked questions. That was done on a date. I am asking because I am advised that that it was a very short turnaround between when the draft— Ms CURNOW Legislative Council Ms CURNOW: It was four weeks. Ms COOK Legislative Council Ms COOK: Okay. I was advised that it was only a few days, so perhaps take that on notice and double-check that. Ms CURNOW Legislative Council Ms CURNOW: Yes, absolutely. Ms COOK Legislative Council Ms COOK: My next question is in the same vein. It is a lot of women and we are just chatting, you know how it is. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Not just women. Ms COOK Legislative Council Ms COOK: Well, we do good work when we talk. Do you believe, minister, if it were to be such a short turnaround, that the full views of stakeholders could be taken into account between a draft being put out for consultation, it closing and the full Youth Action Plan being put out? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think you are asking me a hypothetical, but I think it is probably best if we get all the information in detail, because, from my recollection, the consultation was quite extensive. The Chair Legislative Council The CHAIR: I am just a Chair trying to do my job, member for Hurtle Vale. Ms COOK Legislative Council Ms COOK: Doing a great job. On the same line, minister, in relation to the Youth Action Plan, will you confirm that the words 'COVID', 'pandemic' and 'coronavirus' do not appear anywhere in that plan, in spite of it being released at the height of the pandemic and it being a primary concern for young people in South Australia? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: We view these documents as we do the Committed to Safety document in that they represent things at a point in time, but we are assiduous in making sure that we continue to address things. If I can just talk about some of the things that we have done following the release of the plan in relation to COVID and ensuring that we are addressing COVID issues for young people. In April 2020, we provided school holiday sessions for vulnerable high school aged young people. The Youth Affairs Council and the DHS online youth sector forum provided a direct platform for the youth sector to voice concerns and ideas in relation to shortening the long-term COVID-19 recovery responses. That was, I am advised, on 14 May. We have provided specific funding for some programs, including $50,000 to the Peterborough Bakery Project to assist in skills and employment; and $120,000 to the Working Women's Centre for a 12-month Youth Project Officer. The role is to raise awareness and education for priority groups, including students, newly arrived residents and young employees in industries impacted by COVID-19. The role will also assist these centres' recovery efforts. There was $120,000 to the Youth Affairs Council of South Australia for a dedicated 12-month Recovery Project Officer position. There was the COVID grants through the Local Government Association, which was $550,000. We added new questions to the regular Wellbeing SA survey, and we have continued to update these matters on the website, from my understanding. Ms COOK Legislative Council Ms COOK: On the same line, given COVID and its long-lasting effects and presence in the community, minister, will not the impacts of COVID really last the whole length of the plan? Will they not be there for the whole length of this plan? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: As I said, it is a lot like Committed to Safety, which is the government's plan in relation to domestic and family violence, so there is a PDF document that anyone can look at, but also I think if you go on the DHS website there is a range of information that is in addition to the plan. It was printed at a particular point in time, based on the consultation that had been received, and we are continuing to respond to these issues. Ms COOK Legislative Council Ms COOK: Continuing on, do you expect that the pandemic will, with its related restrictions, have any impact on the government's ability to deliver on the plan? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think we are just learning to do everything differently. Everybody is having to be nimble during these times and pivot things all the time. I mean, as an entire state, we were meant to be in lockdown for six days and then it lasted three, so you can imagine that there were lots of people who were suddenly getting the call-up to work. We are all learning new ways of doing things and being extremely nimble in doing Zoom meetings and all of those sorts of ways. In relation to technology, young people obviously are very adept with all of these platforms. When it comes to the use of technology, they will master those much more quickly than old ducks like me. The Chair Legislative Council The CHAIR: Let that be no reflection on your technical capability, I am sure. Ms COOK Legislative Council Ms COOK: I refer to Budget Paper 4, Volume 3, page 92, looking at targets, specifically around Young People Connected, Communities Protected: South Australia’s Youth Justice State Plan. I note that the state plan at page 15 commits to implementing the recommendations of the Ombudsman and the Training Centre Visitor. Did the visitor seek any additional funding in this budget and, if so, was it delivered or was it not delivered? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I will ask the CE if she will be able to assist. Ms BOSWELL Legislative Council Ms BOSWELL: I am actually in the process of having discussions with the training centre visitor about her staffing cohort. She is making some changes in her office and we are supporting that. Ms COOK Legislative Council Ms COOK: Good. I might just get questions on record regarding it. Given the value of the visitor's recommendations as noted in the state plan, why have the visitor's concerns regarding the scope of her role not been acted on? This has been an ongoing feature of her reports in the last few years where she notes Crown law advice that she does not have oversight over youth justice centre residents experiencing issues outside of the centre's walls. A specific example would be admission to hospital and they do not have the jurisdiction to continue relationships. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I thank the honourable member for raising this question. I took the initiative after the training centre visitor had first raised these matters to examine the parliamentary debate in relation to the provisions within the legislation that refer to her role. My reading of the parliamentary debate is that it was not the intention of the parliament that her role be broader than just the physical training centre. My understanding is that in a range of those other areas that she has raised there is scope of other oversight programs for those as well. I am not sure whether the CE has anything to add to that particular one. Ms BOSWELL Legislative Council Ms BOSWELL: There was some concern about her ability to delegate that she had raised. We have resolved that. We provide that delegation for her to her officers in writing, or whenever she asks, and that is then provided. So that matter has been resolved. Ms COOK Legislative Council Ms COOK: Continuing with the same reference, with respect to the relationships that are invaluable to young people at a traumatic time of their life and the inability of the training centre visitor and her delegates to be able to continue those supportive relationships with young people who are in crisis, probably more so because they are outside of the walls of the training centre, maybe in hospital, do you believe there is a gap there that needs to be resolved through legislation? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think the training centre visitor's role is quite explicit in that it is to ensure that the training centre is operating in a safe manner and that young people are receiving appropriate care or that, while they are in the centre, it is an appropriate environment and that, if they do need services, they are receiving them. There is a responsibility on the centre itself to ensure that it is a safe and therapeutic environment, and that is something that we are certainly working towards. I might see whether either the CE or the executive director would like to speak to some of the reforms that we are undertaking in the training centre to ensure that we are providing a more therapeutic environment. Ms COOK Legislative Council Ms COOK: Can I clarify, minister? It is more so that for some young people who are in the training centre—sorry, I have just gone off on a tangent—that may be their only trusted relationship that they are able to form with the training centre visitor who visits them on a regular basis. If they are outside of the training centre in a hospital admission, maybe for a mental health crisis or something, and they cannot have access to that one person who is the trusted person in their life, it is actually a massive trauma. The changes that have happened within the training centre, they are great. The reforms, you know I support them absolutely. I know what they all are. There is this specific issue that the training centre visitor relationship is suspended when a young person is in absolute crisis. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I might still see whether the CE or the ED would like to talk about that. Ms COOK Legislative Council Ms COOK: Thanks for your indulgence on that. I just wanted to be really clear that it is that particular issue. Ms HAWKINS Legislative Council Ms HAWKINS: Thank you for the question. I think it is worth noting that we have a very close and productive relationship with the Training Centre Visitor Unit. We have monthly meetings established as well at an executive level. The care, correction and guidance that is required when a young person is under our custody at Kurlana Tapa Youth Justice Centre is a subject that we continue to discuss very closely, including how we can better support young people's needs when they are off campus and then return. It is not an active subject of ongoing discussion between us and the TCV, but I am very happy to raise it again with her and discuss that matter further. Ms COOK Legislative Council Ms COOK: This next line might need input as well. Minister, in respect of Budget Paper 4, Volume 3, page 92, last year you advised the estimates committee that concerns had not been raised with you about the lack of an Aboriginal visitor to the youth justice centre. Is that still the case? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: An Aboriginal visitor? Ms COOK Legislative Council Ms COOK: A training centre visitor, an Aboriginal person. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I understand that one of the employees in the training centre is an Aboriginal man. I will just ask the executive director. Ms COOK Legislative Council Ms COOK: Yes. It is a bit tricky, sorry. Ms HAWKINS Legislative Council Ms HAWKINS: That is okay. The Training Centre Visitor Unit does have a full-time advocate position, Travis, who works very closely in the centre. As we mentioned before, there are ongoing conversations between the TCV and the department in relation to future resourcing, as Lois mentioned just before. Ms COOK Legislative Council Ms COOK: In terms of this particular program, supporting young people through culturally responsive services, etc., will you be publishing an Aboriginal staff recruitment strategy, and are there any targets for recruitment of the number or proportion of Aboriginal staff to be employed within the department? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Within DHS or in youth training? Ms COOK Legislative Council Ms COOK: Specifically Youth Justice programs. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I will ask the CE if she could respond to that. Ms BOSWELL Legislative Council Ms BOSWELL: We have been actively recruiting Aboriginal leadership in the department. There is in preparation an Aboriginal recruitment strategy for the whole department at the moment. The person leading that has recently taken up another role, and we are recruiting for that role, but that is under production. As well as that, we have employed a very skilled Aboriginal lead for strategy and policy for Youth Justice in particular, and she is looking at an Aboriginal recruitment strategy that is Youth Justice specific. One of the ways she is going about that in the first instance is she is going to be having further conversations with community because, as you can understand, for Aboriginal people, working in the justice system has its own challenges and its own potential historical trauma, so we need to talk about how we can better support Aboriginal people. That said, we do have a number of Aboriginal people working in Youth Justice, and we are working to expand that on a regular basis. Ms COOK Legislative Council Ms COOK: Continuing on the same line, in terms of that, I am very interested in how many Aboriginal staff are currently employed in Youth Justice, including as a proportion of the total staffing level, and how that compares with the department overall. Is Youth Justice outperforming general numbers? Ms BOSWELL Legislative Council Ms BOSWELL: I do not have exact numbers for the department overall. Our proportion in Youth Justice is approximately 5 per cent, which is higher than the department overall; however, we are working to improve that because obviously the over-representation of young people within Kurlana Tapa and within community service orders is significantly higher. That is an ongoing challenge, but we are actively addressing that challenge at the moment. Ms COOK Legislative Council Ms COOK: On Budget Paper 4, Volume 3, looking at general FTEs, will you confirm that the budget line shows a cut of 39.7 FTEs, which is actually a 10 per cent reduction in the total number of staff since you were sworn in, minister? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: In this particular section, you mean? Ms COOK Legislative Council Ms COOK: There is a table there that talks to FTEs, on page 93. Ms BOSWELL Ms BOSWELL: There has been an overall reduction in the number of staff within Youth Justice, partly associated with trying to get back to the budget. Youth Justice has actually not met its budget for multiple years in a row; however, what we have been doing as well is actually improving the way we operate. As you would know, there is a very significant reduction of the number of young people in Kurlana Tapa, which is where most of our staffing exists. We have also consolidated the two campuses out of Jonal Drive, which does have some savings in the number of staff. The reason we would want to get out of Jonal Drive is that it is a very old and not therapeutic campus. We are pretty thrilled about the budget measure to expand Kurlana Tapa and to have a better mix of the way we care for young people on that campus, which is actually probably the state-of-the-art campus in Australia for Youth Justice. Ms COOK Legislative Council Ms COOK: So just to clarify and tidy that one off, you would attest that those staffing cuts are because of a reduction of need and the movement onto the one site? Ms BOSWELL Ms BOSWELL: Yes, and we have actively gone about ensuring that we get better at delivering services. I would argue there is not a reduction in service. There has been a reduction in both need and a better efficiency in the way we manage the service. Ms COOK Legislative Council Ms COOK: Budget Paper 4, Volume 3, page 93. In terms of the reduction of FTEs, does that include the reduction in staffing as a result of privatising the community service orders program? Ms BOSWELL Ms BOSWELL: There is a reduction associated partly with that between the table for 2019-20 and 2020-21, yes. The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I think in Legislative Council question time I have provided significant details— Ms COOK Legislative Council Ms COOK: Yes, I think there has been some— The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: —about what exactly the changes to the program meant. Ms COOK Legislative Council Ms COOK: What will be the total saving, from a budget point of view, to the government as a result of privatising this community service orders program? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: I might have answered that in question time already. We actually think it will provide a better service, which will be better connected to the community. Ms COOK Legislative Council Ms COOK: I am happy for you to unpack what you just said, if you want to—how it will provide the better service as well. Ms BOSWELL Ms BOSWELL: One thing we are very much seeking to do—and the tender that is out at the moment is coming close to conclusion but has not yet been decided and announced, but we have been pretty happy with the number of tenders and also the quality of the tenders. The purpose is to have young people connected into community and not just into Youth Justice mandated supervisors. By connecting into community services that are based in community and hopefully have relationships with the communities of those young people we are hoping to get a therapeutic and good relationship that spans outside the mandate, so can take into account once they are released from Youth Justice and into the community and maintain that for their future. Ms COOK Legislative Council Ms COOK: Are we saying that the current staff working in the offices are not connected to the communities? Ms BOSWELL Legislative Council Ms BOSWELL: They do not have a role outside of the legislative mandate, so they do not follow them into their future, whereas we are hoping within this process for that to be able to occur. Ms COOK Legislative Council Ms COOK: On Budget Paper 4, Volume 3, page 87, the Youth Action Plan includes employment as a key concern of young people. What specific advocacy have you done to ensure that jobs are created to address the crisis of youth unemployment? The Hon. J.M.A. LENSINK Legislative Council The Hon. J.M.A. LENSINK: Again, I think it is very similar to the response I gave in the last line of questioning, in that we know in South Australia we have had a softer landing in terms of our economy than a lot of other states. That demonstrates that the support for business has been working and effective, particularly when we look at the number of people who are working now compared with this time last year. Again, there are particular sectors where young people might be more affected than others, I think in retail and hospitality. Mind you, retail has come back but elements of hospitality, particularly when you are talking about the events sector, have had more difficulty. The Minister for Innovation and Skills has a particular bent for apprenticeships and trainees where there are a lot of opportunities for young people in a range of areas. We also know that young people particularly can pivot their skill if they are already employed in a service industry. They can pick up skills in a new industry very, very quickly. I know that the Minister for Innovation and Skills is being very active in that space. I have had—apart from other conversations—conversations with that minister both in relation to young people and in relation to women's employment because it is obviously something that we have a shared interest in, but employment is primarily within his bag of responsibilities. The Chair Legislative Council The CHAIR: With that answer, given that the agreed and allotted time has expired for the examination of proposed payments in regard to the portfolio of youth services, there are therefore no further questions and I declare the examination of the portfolio agency youth services completed, and the estimate of payments for the Department of Human Services and administered items for the Department of Human Services closed. Sitting suspended from 17:32 to 17:45.